Radisson Hyderabad Hitec City

Location

Smelly dated room wardrobes and decor. Really bad foòd quality at the restaurant.

it was an average, nothing was there as per 5 star rating. It should be rated 3 or 4 star hotel. Bathroom and rooms are very old and not as per current 5 star standard.

Whole hotel should be renovated to 5 star standard otherwise it doesn't meet the 5 star standard and also not as per Radisson brand standard.

Really disappointed by the service and the room. Paid for premium room and received a room which has been smoked in. Customer service and room service is brutal. Will never ever book again.

No cleanliness.. very compact rooms.. bad odor.. dirty backyard..

Room

Worst staff and pathetic customer service, room condition was dirty and unclean

Location is good and food is ok

Old hotel, room size smaller, house keeping was not maintained enough towels, soaps

Excellent breakfast

Room door lock was getting opened without Key! Felt highly unsafe. Even after the complaint was registered, staff didn't attend to the complaint for 3 hrs.Extension wasn't working and it was difficult to reach reception.

Didnt get to stay despite confirmed booking

despite confirmed booking, they did not provide me a room. They mentioned 'overbookings' as the reason and 'system error' which randomly cancelled guest bookings without any notice or information. It was 12 midnight and I had to spend 2 hours to find another accommodation as all the other hotels in Hyderabad were also full.

tea

a lot , room is very small , not clean, toilet soaps, bathing gel, shampoo, conditioner are very cheap quality. i really cannot rate this hotel as a star hotel.

The room was clean.

I booked the hotel to celebrate new year's eve with my daughters as we are far from our home country. However we were denied access to the hotel restaurant because there was a gala dinner going on there. We were not interested to join the gala as it did not suit our needs. We were told to either pay for the gala dinner or go out for dinner!!!

As I’ve been travelling to Hyderabad quite often these days and staying at Radisson, Hitech City, I would like to express my appreciation for the warm welcome and excellent service I consistently receive.A special mention to the front desk team Sejal and Swarupa for their outstanding support and professionalism.Thank you for the continued hospitality. I’m very happy with my stays at Radisson and look forward to choosing your hotel for all my future visits.

Overpriced, definitely not 5 stars,

Not clean room, old, run down, broken gym equipment, smelly, hair on floor, sticky floor in room, limited choice breakfast

⸻Subject: Feedback and Complaint Regarding My Recent Stay at Radisson HyderabadDear [Hotel Manager’s Name],I am writing to express my deep disappointment with my recent stay at Radisson Hyderabad. Unfortunately, my experience was far below the standards expected from a reputed hotel such as yours, and I would like to bring several concerning issues to your attention.1.Room Upgrade Not Honored:Despite my booking including an upgraded room, I was informed at check-in that no upgraded rooms were available. This was the first letdown at the start of my stay.2.Food-Related Illness and Lack of Medical Assistance:After having dinner at your restaurant, I fell severely ill later that night with stomach flu, vomiting, and diarrhea. Around 3 a.m., we called the front desk to request help in connecting with a doctor or obtaining basic medication, but were told that no assistance could be provided. This was extremely distressing and disappointing.3.Unhelpful Response Regarding Medicine Delivery:I then arranged for medication through Blinkit, which was delivered to the hotel. However, your staff refused to have it sent up to the room, citing a policy against delivering third-party products. Given that no medical help had been offered earlier and I was extremely unwell, being asked to come down to the lobby personally was both inconsiderate and unacceptable.4.Checkout Experience and Staff Behavior:I had requested a slightly delayed checkout around 1:00 p.m., which was initially agreed to. However, soon after, the front desk called my mother and spoke to her very rudely, warning that if we checked out after 1:00 p.m. we would be charged extra. We called for help with our luggage at 12:50 p.m., but no one arrived even after 30 minutes. Despite being unwell, my mother and I had to carry our bags down ourselves.5.Improper Cash Refund:Finally, at checkout, I was due a refund of ₹336 in cash.

Location.

Everything else. Staff is un-responsive. Internet doesn’t work. When you complain, they dont respond. TV didn’t work. I had to google and resolve it myself. Linen is cheap. Carpet in the corridor is old and rotten.( But then staff too stink).

Location.The food was decent.

The bathroom stank of cigarette smoke Toilet flush was not working , bathroom door had a broken lock , internet connection was limited to 4 devices which included the TV they have in the room. So for 3 people with 3 phones, the device limit is reached and I had trouble joining a work meeting with my laptop. The staff couldn’t accommodate increasing the device limit. Overall, the amenities were very old and dysfunctional and the staff was not very prompt in my experience.

Breakfast was good / checkin was good

Staff are not very motivated . They are obviously under some pressure . I had made extra cot requirement while booking / they had not made arrangements . We had to go out for dinner & we had clearly asked them to keep the bed ready. After we reached by 11.30 PM, we had to call multiple times to get the bed & when it came it was a floor mattress .We told them we had booked for 3 & paid for 3, but they responded that they are out of stock of cots & all cots are taken by other customers . Not pleasant . & in between power went off in the room & it took a while for a technician to come & rectify

Room location service

Food stale frozen food even French fries not good over charged wine 5 times MRP

Property is decent looking with decent amenities

The staff are completely untrained….The service is extremely poor & there is absolute lack of coordination and communication between staff members.

It’s a clean modern hotel

It’s miles from the railway station (almost 30km) and is really a business hotel for people visiting Hitec City. Not the best location to see Hyderabad as a tourist like me