The Westin Hyderabad Mindspace

The hotel lobby is impressive with it's 25 story atrium. The front desk + concierge staff are all very helpful and friendly. The included breakfast in the lobby has a great selection, but the lounge staff A-team preparing and serving dinner are amazing A+

The pool area is nice, but could use a facelift4.

House keeping and service staff is very good.

Maintenance of the building is pathetic, I tripped twice on the broken floor in the dining area. When I complained to the manager in the area it was not taken seriously. I stayed for 9 nights, but conditions did not improve. Senior management is poor.

Great location and service. The Garden is cool.

No hot water24/7

cleanliness

food is expensive

The room and the pool

Sometimes service is slow

The ambience, friendliness and courteousness of the staff. Response to minor issues was impeccable

Nice hotel, conveniently located for access to Mindspace. Staff were very polite and helpful, the room was very comfortable and food options at the hotel, particularly the breakfast spread, were amazing

Nothing negative about the facilities as such, but I felt that the price paid was on the higher side for a room in Hyderabad. Price aside, everything was first rate.

Rooms are large, very clean and comfortable. Housekeeping did a good job. Right from check in to check out was a cake walk. Very courteous and received a warm welcome

Cost of food and beverages is very high

Quality,

I recently had a disappointing experience at this hotel. We were promised a balcony room when we booked, but upon arrival, we were told it was not available, despite prior confirmation over the phone. To make matters worse, the staff were rude and unhelpful, and the duty manager, in particular, was extremely dismissive and showed no sympathy for the situation. It's frustrating when expectations are set, only to have them completely ignored upon check-in. This lack of customer service left a negative impression, and I would not recommend staying here.

Breakfast was great, room was clean and comfortable

Reduce plastic use. Use paper bags to keep toiletteries, use bamboo toothbrush.Reduce food waste

Property is good

Service is very slow, staff doesn't know what they are doing & no coordination amongst them

Location, room

Staff, mosquitos in lobby

Location is good . Front desk staff were very helpful… Rajeev helped us with room accommodation and our stay went smoothly.

First of all, I would like to thank Mr. Hapshank. He helped me patiently while buying my new sim card.A special thank you to Ms. Bembem for helping me with breakfast. The location of the hotel is very good, in the high tech city. There are a lot of Bill Gates around hotel :)

gym could be better

Loved the variety. Staff was very helpful and service was prompt.

Didn't like the food on the first day. When I gave the feedback, they promptly acted on it and went out of their way to make sure that the food quality was great.

All facilities were there, very clean room and staff were very helpful.

Good

too expensive. not worthy. the floor was in really bad condition with some nasty noise when wlaking. disaster. very noisy area.

Everything

Breakfast. The breakfast was atrocious, to be honest. The idlis were weird. The masala omelette didn't have enough stuffing. The sambar was too sweet.

I feel that the location is plus and also the hotel staff.

Yes, it is branded I get it but the AC or thermostat is not good and it takes literally more than an hour to adjust the temperature in the room. I asked about making arrangements for a special occasion, which they did but there was no affirmation or replying back for the request and I was searching for the vendors who does offer that service and is a waste of time and effort.

Big hotel rooms, nice breakfast, good security, polite and efficient staff service.

This hotel is good but it is too expensive without any reason. There are many 5 star hotels in Hyderabad in nearby localities which are much better and still much cheaper than this hotel. I don't know why they are charging so much for this property. Even after charging such a high cost for room(more than double as compared to other good 5 star hotels) , they don't provide any other service for free or at reasonable rates. Every service is way too expensive. Just for a airport pickup, they charged Rs. 4000 which is too high by any standard.