Hotel Spa Republica

Breakfast was quite good and beds were comfortable

Food at the restaurant. The “catch of the day “ was frozen and tasteless.

Location is good. Close to the beach.AC works.

The spa does not have 4 stars. We only used it 1 day. The rooms and spa smell weird. Sink was clogged. The staff is slow and makes plenty of mistakes when making the bill at the restaurant.

Bad

DON’T STAY OR EAT HERE if you value customer service and want edible food. I asked for a reservation for their Christmas Eve dinner as a guest at the hotel giving them my details. The charge was $115.000 pesos each which is already a very expensive dinner. When I later enquired about the time for my reservation, the team told me that the reservation hadn’t been processed. Not sure why as the last message I received from the team was ‘we go ahead’ when translated into English with no further messages from them or requests for information. It then turns out that the price had dramatically increased to $145.000 pesos! It wasn’t made clear that it had increased and it’s not my local currency. In my panic to not have a Christmas reservation (which hadn’t been processed due to their incompetence) I paid it. What a mistake. They have not explained or apologised why my initial reservation and quote couldn’t be honoured and have been extremely rude and unreasonable. I have never stayed anywhere which would refuse such a reasonable request from a paying guest. I have experienced better service at 2 star hotels than I have here. I had clearly tried to make a reservation at the prior price. To make things worse, the food wasn’t worth the money. I couldn’t eat the main course or the dessert as they were so awful. The steak was honestly the worst I have ever eaten anywhere in the world (as pictured). I struggled through the small part that was edible because I knew how much money it had cost. The buffet courses were better quality but with no labels I wasn’t sure what anything was which was a real shame.Eggs at breakfast were also inedible so I don’t think the bad food quality is restricted to the holiday dinners unfortunately.They don’t care about the guests who stay there or your experience. They just see you as money machines. It is not 4* quality. I would go elsewhere.

Excellent staff, facilities, location and food. 10/10

The location was centric, close to everything. The breakfast was excellent. The rooms were comfortable. The staff was very friendly.

That the parking garage wasn't free. There was no water fountain available.

Location is great, hotel is a bit dated and need a bit oF renovation

The condition of the hotel is dated. Food wasn’t great either at the restaurant

the sauna

the hot tub was cold. they didn’t have soy milk for coffee just coconut milk

The staff at the reception and the towels lady they all were a perfect 10!

Excellent accommodation for our needs and loved the kitchenette

Spa services

Decoration - lighting of the room

Todo estuvo excelente.

Great experience overall