Olive Hotel Hebbal by Embassy Group

good location, staff was polite, changed my room on request as first one was not clean

bed linen was not clean, torn, bed uncomfortable, no toiletries no towels broken tap in washroom

Service

Need to provide bathing stuff like body wash wash , shampoo or soap which mentioned manufacturing & expiry date

Location was near to my work place and convenient to get transportation facility.

From the moment I checked in, the room I was allotted had multiple problems:The locking system of the room was jammed, causing significant trouble in opening and closing the door.The key card provided was not functional, and even the manual key set caused operational issues.The shower knob in the bathroom was broken.Upon requesting a room change, I was informed that my request could not be accommodated due to pending laundry. Only after persistent follow-ups was I eventually shifted to another room. However, even in the new room, I faced further inconveniences:The key card for the new room was not provided for nearly three hours upon multiple follow-up. I had to lock myself out and request access before finally being handed the keys.The bathroom was smelly and only upon persistent follow-up a fresher was sprayed. The delayed responses and inefficiency of the housekeeping team added to my frustration. I am extremely disappointed with the service and the condition of the initially allotted room.

Breakfast was a mood off , cleanliness can be better. Staff is very accommodating and friendly. Cleaning can be better in all aspects. Bathroom towel quantity can be placed according to pax .

My answer is self explanatory

Samrat from the Receptions was professional and helpful.

The experience was profoundly distressing, utterly disappointing, and alarmingly unsafe. I had booked a Double Room but was instead provided with a substandard single-occupancy room in a smoking zone, which was unsuitable for dual occupancy. The state of the linens was appalling—dirty, stained, riddled with hair strands, and marred by cigarette burns, reflecting a shocking lack of hygiene and maintenance.It took an unacceptable 40 minutes to have the linens replaced, during which Mr. Pradyut Sikandar, the in-charge, displayed a dismissive and condescending attitude. He argued for 20 minutes, attempting to justify the delay by claiming he was busy, all while smirking and exhibiting behavior that was both unprofessional and deeply unsettling. His demeanor made me feel vulnerable and anxious until my partner arrived.Efforts to escalate the issue were futile, as the manager, Mr. Ajay, failed to respond or return my calls. When finally addressed, his dismissive and argumentative approach further compounded the negative experience.This property failed spectacularly in providing even the basic standards of hospitality, let alone ensuring guest safety and comfort. The behavior of the staff and the appalling conditions of the room left me feeling unsafe, unwelcome, and profoundly dissatisfied. This was unequivocally one of the worst and most distressing hospitality experiences I’ve ever encountered.

Comfortability

Staff is not cooperative. Asked for addition bedsheet charge and wifi was not working. We stayed for 4 days and they were stoppibg the network every evening

the property was new, was clean and at a good location.

I had to struggle for wifi. When finally i got wifi connection after connecting with the vendor of the hotel myself, the connect was very poor.There was a TV in the room but it was only for name-sake. Wifi connection was not there, there was no option to sign in to the wifif service. Nobody came to rrom while checking in to make sure everything is working.Service was bad, they were not concerned by our issue of wifi at all.

Worst experience

Worst service and no services provided by the hotel team no understanding even they automatically changed your room from standard to basic even no housekeeping service, no water supply, no washroom accessories provided, no cleaning, breakfast is worst even no AC working.

Honest review of this hotel and staffs

The property didn't meet my expectations. Also staffs are so careless about the customers. I stayed there for 1 week and i felt this hotel isn't worth the money. They won't provide what we ask on time. Also lift doesn't work properly. I suggest all to look for better property.

Staff's attitude, connectivity to nook and corner of Bangalore by Public Transport, options for food.

Simple decor, comfortable sleep and work areas, good connectivity to every nook and corner of Bangalore.

Nothing in particular.

Very bad service, Bathroom no mirror light. No TV, no bandwidth, showehed chocked, food order delsyed more than 1. 5 hrs. Not worth money. Pathetic, sytains on pillow and bedsheets.

When it is worse, what to say to be better?

Location as desired.

Smoke alarm Going off at around 11:00 PM on 11th night with staff not knowing how to reset.

Room size,Property close to airport

Pillow cases were not clean...bed linen not upto mark.

Room size is fair enough,closeness to airport

Bed linen and pillows were not clean.

I have visited olive at very particular venue 4 times and always i got in 1st floor and its very good but this time got room in 5th floor and it was not that good to be frank looks used room

Closeness to airport.

Had given me a room where the shower was not functional.Bed linen and pillows were not fresh

Spacious rooms , Dining plates and spoons and drinking water provided to us whenever we needed,

Toilets were not Good at all, no proper cleaning and Water was very hard, initially Power cut no power back up for long hours, very often Lift was out of order.

Location is good

Horrible staff, air conditioning was not working, and staff was least bothered to assist was there for less than 24 hours and ended up leaving the property.

Checking in was a smooth process. Non judgemental staff and family friendly place. As far as decor is considered, it was very well set-up. Rooms were spacious and had even small kettle with coffee and tea bags. Towels and shampoo was provided.

Toiletry kit would've been helpful. We had not carried paste etc, I'm sure had we asked they would have arranged but that's additional task.