Sterlings Mac Hotel

Room look good and spacious

the hotel staff is unfriendly and rude.

Pls Get the washroom fittings checked before check in. Shower was completely chocked. I had to clear myself.

Too old carpets and furniture. No friendly staff. Poor facilities.

Location, service and food

I was allotted suite in the adjacent building. That was little inconvenient for us in view of our old age.

I stayed at the Sterling Mac, located just opposite Leela Palace in Domlur, for a couple of days, and it was an excellent experience overall.Location:I really liked the location as it was very close to my office, which made commuting extremely convenient.Room & Comfort:The room was spacious and well-maintained, giving a very comfortable feeling throughout the stay. They also arranged an extra bed at a reasonable cost when requested. Room service was consistently prompt and polite.Dining Experience:The hotel provides 24/7 in-room dining, which was a big plus for me. I could order anything at any time and get it delivered to the room quickly.All three meals are available both in buffet and à la carte options, with a good variety of cuisines to choose from.Food Service Staff:A special mention to the food service team. Every staff member was professional, friendly, and genuinely focused on making sure guests’ needs were taken care of. I don’t remember all their names, but I do recall Nicky and their team, who were doing a fantastic job.Overall, my stay was extremely comfortable, and I would definitely recommend The Sterling Mac, Domlur, for both business and leisure stays in Bangalore.

Location was good, near Manipal Hospital and easily reachable from Indiranagar.Staff at the front desk were very friendly and willing to help any time.Room was very clean with soft/comfortable mattress and the bed-sheets were spotlessly clean.Clean bathroom with full set of toiletries and soft clean towels.We did not use the swimming pool, but we could see from our window that it is very neat and well maintained.Also we did not have breakfast so could not comment on that. But we had used the restaurant in the evening and the food served was delicious.They have a private seating area, suitable for small gatherings, located on the ground floor near the restaurant. It is suitable for more intimate conversations and social interactions within the restaurant's environment.Though the hotel was bit expensive (perhaps because we did a last minute booking), we enjoyed the stay and would highly recommend it.

Spacious rooms and energy saving amenities

The gym and pool

The hotel did have a person who came to ask if we had feedback. They were able to send water to our room to avoid wasting plastic water bottle use. However, this should be standard.

Gym very outdated, old and tired. Needs updating.

Our stay was very comfortable. Mr. Murali (F & B Manager) was amazing and he was attending to all the guests. My daughter was not well and he arranged for food to be delivered to the room so she didn't have to come down. I hope to visit again in the near future and will definitely recommend Sterlings Mac Hotel & Suites to everybody I know.

Minor issues which should have been taken care before check in. There was only one Drinking water glass while we were 3 guests in the Suite. Also the weighing scale was not working.

staff were very responsive to our every need. We requested a takeaway breakfast package at 6 am, which was promptly provided. the complimentary evening tea and snacks were very much appreciated.

There is a step as you enter the breakfast area - definitely, many would have tripped. the glass floor in the breakfast area is a bit unnerving.the font in the numbering of the rooms is very confusing. it can be plain and simple.

Breakfast was excellent. Good spread with a live counter. Filter coffee was particularly good. Rooms were spacious. The bathrooms were perfect. Excellent shower stall and good towel rack. Tea coffee dispenser with kettle positioned optimally. Excellent cupboard space with pull-out racks. Light switches optimally distributed and easy to use. Very responsive staff. We informed them of an early morning check-out and they had had coffee and tea ready with packed sandwiches and fruits. All in all a wonderful experience. Would love to come back.

Clean, spacious rooms, great location

Bed was too hard for me

Good location. Front desk staff Mr. Rajesh and Ms. Saheli were very welcoming and courteous from the time we checked in till check out. The travel desk did a wonderful job by making prompt travel arrangements without the need to follow up. The transport vehicle was clean. The rooms big enough for a family of 4 adults, though you will need extra bedding. Room was clean and had all the. amenities such as a mini fridge, television, kettle for tea along with wide variety of tea. and sugar sachets. The washroom was big and clean. The breakfast buffet spread was fantastic and thoroughly enjoyed it. There is a spa and bar facility too available, though due to the short stay, did not avail these services. On the whole a pleasant stay.

In room dining service was good. But, the food we had ordered Paneer Hara and Charcoal Chicken, . both the dishes were bland.

Location

Beds were too hard even with the extra layer added. The traffic noise was too loud in the room. The glass should be double glazed for the rooms on the side of the busy road. The cavernous internal design meant that the noises of the operation of the hotel were heard in the room.

Location, breakfast, staff

Rooms are quite old and may seem a bit dated but was clean

The service was professional, and the staff were polite and very helpful.The hotel is clean. Good location.The food was ok

During our stay, there was a function and the music was loud.The rooms are a bit dark

Service staff.

Cleanliness….we have found flies, mosquitoes and bed bugs as well.

The bed was comfortable.

Service from the staff was very poor. Any room service requests required multiple follow ups and there were weird noises in the washroom. Overall I was happy being outside the hotel rather than being in.

The breakfast was great!

However, the overall ambience within the hotel seemed extremely dull. It almost felt like that the staff was not necessarily interested in doing their job at the reception. Also, it really kills the mood to constantly see boards that provide information about something that isn’t allowed.

Proximity

Bad, dreary interiors, badly designed bathrooms with no care taken for the guests convenience particularly the exposed shower area.