Sonesta Hotel Osorno

Very nice breakfast. Friendly staff, nice hotel in the area.

ComfortExtra spaciousbreakfast was very goodThe welcome drink is a nice added touchNice to have restaurants and shoppes next to the hotelOne particular store that had tons of liquor was even less expensive than stores in the capital of Santiago

We wished the Casino had an agreement with the hotel to cover the entrance fee, long story short, we did not pay it and we did not go in

Good breakfast, nice gym and facilities in general.The pool was not available

Loved that they sent a surprise complementary sparkling wine and food fir my wife's birthday!

Very friendly service, good food, very nice hotel.

Very good

The access to the hotel & parking . It has to be preinformedOnce you know it, is fine andsecure

Due to airline flight reschedule, we arrived later than expected -- this was not an issue, as my reservation was still in place. Our room was very large, comfortable and spotlessly clean. Breakfast was outstanding, with so many choices of what to eat as well as healthy eating choices. And when I asked for "cream" for my tea, I was given the real thing, not whole milk or half-and-half -- and they remembered this every subsequent morning!!! Such a wonderful consideration! The Manager came to our (Raquel) table, introduced herself and was always present as we were coming and going for our visits with our friends. The cleaning staff was a great help, especially with the repositioning of the shower head and how to reset the thermostat. This was also followed up almost immediately from what we assumed to be the floor manager to be certain that we were comfortable. My friend and I are "mobility impaired" and it was a very, very pleasant surprise to have such close personal attention paid to our needs., even at checkout. We have never had such positive personal attention paid to us at any hotel we have stayed in the past 15+ years. And the price quoted was the actual cost for our stay -- AMAZING! Thank you, thank you, thank you!!!

1) Only 220 volt outlets were available. We had forgotten to bring an adapter with us, but the front desk had one for us immediately upon request.; 2) Only one USB charging slot was available anywhere, and that was on the router that connected to the TV set. As there were no other outlets for USB charging, it was quite a challenge to recharge our cell phones, my hearing aids recharge device and 2 other small devices we have to carry with us due to our mobility issues; 3) our room faced the rising sun, which really heated the room during all 3 days of clear weather and the cooling system could not overcome that heat. We reported the issue to the floor manager and he said he would contact the engineering department to see what could be done.

Good breakfast, big room.

As similar casino hotels in Chile, everything seems so big, impersonal and dark. Rooms definitely need a face lift and get rid of dirty carpeting . The gym is outsourced so is very crowded and almost impossible to get a machine all day long.

Friendly staff. We enjoyed the restaurants around the hotel

Gym hours

We thought the location was closer to the highway, but found out it was closer to the center of the city. The parking of the hotel is right in front of the entrance or also in the underground parking that is free for the guests.The staff were all very helpful, accommodating and always smiling. The complimentary drinks including coffee on our (each?) floor was really appreciated especially with cold and hot filtered water. The room was huge and we had a view to the river that was nice. Definitely will stay again if happens!

The neighborhood did not look safe and at night (in winter) it was full of smoke from the houses nearby warming themselves which was very unusual for us. The smoke also somehow got inside the rooms through the centralized AC, so we had the heating off at night.From the security leaflet in the room key we understood the criminal situation is rather concerning around, but we appreciated the hotel to be honest about it and warning its guests, though inside of the hotel we felt completely safe!The restaurant is very dark during the breakfast. The choice of breakfast was rather on more limited side and did not look appetizing as well as the replacement of the choice was very slow.

Staff, restaurant and bar, room

Minibar empty

- Excellent rooms and beds- Excellent breakfast- Excellent parking- Excellent crew services.

Clean and big rooms. Friendly and helpful staff. Very nice hotel

It was really nice. Dine at Cook's Restaurant and it was really good as well. Take advantage of the happy hour!

I little pricey

Very nice facility,staff,welcome drink and breakfast.

Friendly and smiley staff everywhere, comfortable room size, room cleanliness, excellent breakfast included.Would come back

Access to underground garage not clearly marked

Comfortable, modern, clean, nice gardens

Comfortable rooms, friendly staff and good breakfast

Facilities a bit outdated and underground parking was very small (not many parking lots) and thus we had to leave the car outside the guest parking

This a very good 4-star hotel, in a quite location and with two restaurants. We staid one night: a stop in our trip from Conguillio to Chiloe. The two-queen room and the bathroom were spacious and comfortable, wi-fi excellent. One restaurant offers a very good dinner-buffet (a bit expensive). The staff was kind and helpful.

Elegant, clean and comfortable rooms, breakfast was great

Complementary water bottles are not sealed.Staff could be more customer service oriented, smile and be more approachable Limited restaurant menu