Hotel Spiwak Chipichape Cali

Location n nearby shopping center and eateries!

It's hard to get the folks to respond to the WhattsApp text messages. I'd like a little more attention to this more rapid responses etc.

Everything was very clean

Yes, they charge me $15 extra and I didnt charge anything to the room it says on my credit card for the room, it eas not the amount and the price in the reservation

The employees were pleasant

FoodLocationFacilities

TVNoise

Location is great

Bring your own pillows. The hotel pillows are terrible.

Location is great for young children, breakfast was amazing, and the room was very comfortable

Everything was great, I have no complaints

Location is excellent and staff very friendly.

The hotel breakfast lacs higiene. There are mosquitos over the food, the temperature of food is not adequate, the cheese is melting, and the hot foods were cold. It is very unfortunate as the hotel has potencial. Also the hotel has beautiful delight but is not kept clean. Public spaces are dirty like the glass panels in the zarzuela area. The bathroom shower has fungus on the floor, hand towels were missing and the toiletries not replenished.

Room had a beatiful view

Jan 1st service was understaff.Hotel resposability to make sure during peak days to have extra staff to be able to call to work.Management keep coming back to the tablet to justify their lack of planning snd delay in service.

Great location. Large room with beautiful view and giant bed. Breakfast was delicious too!

Great locationGreat roomGreat staffAbsolutely outstanding breakfast

Delayed check-in and very slow check-in processRoom's door has poor sound isolationThe mattresses of the bed were too soft, maybe this comfort does not suit all guestsThe service at the bar of the hotel was strangely slow maybe it was an accident

The location

Very outdated, nothing worked had to call front desk to send someone to fix things and it took forever. Poor house keeping had to ask for towels constantly because they forgot them. The exterior windows were very dirty with cobwebs. Here is a list of things didn’t work from the minute we stepped into the room:Maine Phone didn’t work, had to be replaced, they took the one in the bathroom put a plate on the wall to cover the whole??Small TV with poor picture quality no access to English Channels but one BBC, but the remote control was broken, replaced. AC, not working properly got fixed later.Safe box broken, got reprogrammed/fixed, broke again this time they replaced the entire unit. Breakfast offered options but poor quality.

It’s a great location — there’s no need to go out shopping. With Chipichape, it feels like being at home, since you can find everything from clothing and banking to food, all in one place.

Checking in took almost 1 hour.

Loved Everything about this Property!Great Service and Staff, specifically Carolina at the front checking desk, she was professional, Knowledgeable and extremely pleasant.The Hotel is located on the top side of Chichape Mall which has everything you need, Restaurants, stores, Cafes, Beauty salons and everything you might need.Very good neighborhood and great atmosphere all around.Great Security throughout the Hotel, and plenty of taxis to get around.

Location near mall

Room 525 was not up to par. We stayed three nights in this room. The shower was not functioning and we had no choice but to take baths instead as our luggage was unpacked. In addition, The inside door handle to the bathroom was broken, as well as a lightbulb out in the bathroom. The steam iron had burn stains on it and I was unable to iron my white pants.

The gym is very Nice. Could Need Some heavier weights though. All was very clean and staff is very helpful. Also the dry cleaning is a handy service

Locations

The service was poor. I was not informed during the check-in that my reservation didn't include breakfast. The room was not ready at check-in time, and the person at the counter was not kind at all. She didn't bring any information regarding hours, gym or other amenities. To expensive for two nights and so poor service. Originally I reserved for one night but when I added a second night, the cost was 4x and without breakfast. The staff members were not able to provide any help on the breakfast issue, even knowing the price I was paying.

It’s attached to the mall so we had plenty of choices for food and entertainment. The sister hotel across the street had a nice pool that the kids and I got to enjoy.

There was construction going on around the surrounding area of the hotel so early in the morning the construction started and would wake us up. Also, breakfast wasn’t included without booking directly.

Great location if traveling with kids. Hotel lobby is beautiful with a nice restaurant and very safe.

Rooms need updating. Wifi often does not work in rooms and there was no hot water. We had to repeatedly ask for towels, toilet paper and windows were loose. The safes did not work either.

Great location. Amazing staff. Clean and modern rooms. Highly recommended.

Zero complaints.

Excellent customer service. Top notch amenities. Beautiful facility. Breakfast was amazing. Wonderful artwork everywhere. 24/7 armed security. Direct access to Chipichape mall. I cannot say enough good things about this place.

Pool closes daily at 6pm. Otherwise, no complaints!