Mayfair Hotel

I'd have rated this hotel a zero if such an option was available. The betrayal I feel can't be captured in words. I honestly had the worst vacation experience of my life. The hotel staff were rude, the breakfast options were limited and not to even mention the lack of facilities that were indicated beforehand such as the swimming pool and gym facilities. I'd never recommend this hotel in a million years.

To begin with, the staff of the hotel are unprofessional and lack the most basic etiquette and/or hotel and hospitality training. There's no urgency to attend to guests, personal hygiene, or concern about the needs of the guests. Secondly, the facilities indicated on the Booking.com app, such as the swimming pool and the gym, are all a lie and non-existent, hence dangerously deceptive. I'd say that staying at this hotel didn't provide value for money at all and when i requested for a refund so i could find a hotel that met my needs, they blatantly refused and even denied having received the money- prepayed via my debit card 8 days before my arrival. To make matters worse, the rooms were not clean or fumigated, so dealing with mosquitoes was a nightmare and left a very horrible vacation experience. I was equally disappointed by the limited breakfast options (for the money they charge). Only three options were available for the entirety of my stay. Typical breakfast was roasted pumpkins, some soup, slices of bread, and milk. That's it. A breakfast buffet of only 3 or two hotfood options. I'd not recommend this hotel to anyone. It's not professionally managed- you don't see the typical hotel services where a chef or manager (or their representative) stands on the breakfast area or tours the restaurant to find out if guests are enjoying their meals. For the duration of my stay, I never saw this. I traveled with a child in a foreign country, so this experience was deeply frightening for me as they'd indicated that they were family friendly. I request future Travellers to do their due diligence to avoid such scammers. I'm so disappointed by the Mayfair Hotel. I wouldn't recommend it to anyone, ever... this hotel ruined my vacation experience, and I'm so sad that I experienced this nightmare. ?

The WiFi was very good.

The place is old. The restaurant is not always open. They only serve breakfast. For lunch, supper/dinner, you have to go to restaurants outside the hotel. Online booking doesn’t seem to work with this hotel.

Size of rooms,AC works well, had hot water,has fridge and coffee pot, nice place to hang clothes, bed is comfortable

Door hard to open, type of shower head in my room was not good for price I paid, have to hold it instead of just getting under it. Used to this kind of shower head in motels that are cheap.

The location is good, I was close to all the malls and restaurants I wanted to go to.

I booked for 2 rooms but they gave us one and made us still pay for the price of 2 rooms and made it sound like I made the mistake. When I showed them my confirmation for 2 rooms they told me they were full and couldn’t give us another room, so I don’t them then they should have told us that in the beginning and not make it sound like we made the mistake and also not have us pay for 2 rooms but they just said “my bad” and that was it. The room wasn’t even nice, it smelled moldy and they didn’t even give us enough beds to sleep on. It’s not worth it

Room was very nice.

Hotel was very bare inside. Breakfast was very basic. TV didn't work

The chair was dirty The bathroom light was not working until you switch on all the light room

WALL PAINT IS BADFURNITURE BROKEN CHAIR AND ROOM WERE DIRTY

Very nice with different varieties. Chef was very polite and friendly

You might consider having more Tv channels in the rooms. And probably also have the resting guest area fitted with fans because of heat. But a nice place overall . Many thanks for the kind hospitality.

I chose the location as it was close to Saiffee hospital where we had a doctor's appointment. That's the only positive I realized.

We were put in room 302. The room we got and what the advert shows were ages apart. We got a plain room, period. One pair of bathroom slippers. Two basic towels thrown over the towel rack. One bed sheet over the bare mattress. Two not so comfy pillows that have known better days. The matress was hard and uncomfortable. The room had afeel of being an employee's rest room. It was just so plain basic.

FOREIGNERS BEWARE: Customer service could be better the manager got very hostile with me over payment eventually she called the bank and found out she was in the wrong and the bank already received payment. Feel as though she wanted to ROB me. I’ve had it happen at another hotel too. Staff did an ok job but manager was completely rude.

Rude manager. Spoke with some woman who harassed me and tried to say the hotel room cost more than it did eventually we found out it wasn’t true. Staff did a ok job but manager she is completely rude.

nice room n clean

i dint like the service and staff

The hotel was very nice, had nice big pool 7ft deep,rooms were very clean and comfortable, the manager was very friendly and kind as soon as my husband told her we are on our honeymoon she gave us an upgrade to a Supreme suite which was very beautiful and comfortable with a balcony and smart TV in it which made us not to want to leave our hotel room. The staff were very helpful to everything we asked for. I recommend this hotel for you, Me and my husband will for sure come back next time.

The swimming pool time was strictly 8pm instead of atleast 10pm or 11pm. Other wise everything was perfect

The staff, amenities and location. Hance was exceptional, he always seemed to be around when we needed help. He’s knowledgeable about the area and provided information about the hotel.

There should be more options for breakfast.

The staff was helpful and courteous. There is a small playground for children. For our stay, the location was perfect. The room was enormous.

The room needed a thorough cleaning. It was swept and bathroom cleaned, but there were crumbs under the furniture and the walls were dirty.

There is a great coffee place next door

Many doors in the corridors show clear signs of burglary, with broken or repaired door frames...despite security it felt unsafe.

proximity to most places in mikocheni

Breakfast

The room in general was great loved

Breakfast was not good

I stay here because of its location.

Everything was perfect and I like the gym and swimming pool, keep it up Mayfair!!

Good breakfast and convenient location

The room was big enough to fit 2 adults

Nothing to dislike in MAYFAIR