San Agustin Plaza

Location

Breakfast was not very good. Also, we had dinner one night in the hotel and both service and food were lousy. Staff in general were not very welcoming.

The property was well located. It was clean and the breakfast was good. The beds were confortable.The front desk staff was helpful.We had an issue with the payment and Paola the supervisor was helpful

The porperty os a bit outdated, the bathroom worn down, there was a sweage smell in the bathrooms specially at night.I don’t know if there is a club next to the hote but there was loud music sometimes in the morning sometimes at night.

Breakfast

Too much noise, the pillows very uncomfortable.

Rooms had thin walls, lack of adequate heating

staff was not openly welcoming or helpful. No English speakers on staff

Location is great. It was clean and comfortable.

The room was clean but there were a few little things like a toenail on the floor.

Great location. Let us check in early and leave our bags for a day

It took a ridiculous number of emails to try to arrange an airport pickup. I couldn’t get anyone to confirm it after over 5-6 requests, and after I had already paid! I even tried calling twice and no one answered the phone. No one met us at the airport and so it ended up costing us some time and a few dollars more. The hotel did refund the price paid for the transfer.

location, but San Dorado is better (same company)

Reception staff, there were 3 female staff members, they were rude when i first arrived to enquire about the hotel. No one made it clear if they could speak english, which would have helped. When i started to talk to the receptionist, she started to o something else. They out right refused to talk further because they told me there were no rooms available, but I later booked it online, giving them the benefit of the doubt.

Room was fairly spacious. Beds were comfortable. Our laundry service worked well and on time.

Gillette razor with hair on it (from the previous guest) left in the bathroom. Requested a room change. Our new room had three hairs in the shower and a filthy amenities tray, and the power cut out twice for several minutes during the evening. Reception didn't offer anything at all when we told them this, and no one even helped us with our bags at any point. In addition, most of the breakfast food was evidently stale.

Location in centre of Cusco

Unfriendly staff (reception / bar / breakdast) - room was small and dark

We stayed here for 3 nights prior to this last night after our Machu Picchu visit. We checked in at 10pm after returning from our train ride. We liked that the hotel allows you to store your bags with them for free while visiting M.P. The rooms are comfortable with nice beds and nice size bathrooms with a bathtub. The rooms have a safe and decent storage space as well. The breakfast has a nice variety of food with strong coffee. The staff is accommodating and helpful. We appreciated Ruth, Lyn & Milagos for the customer service.

When we arrived, we specifically asked not to be near an elevator as the guests leaving are loud. We returned to the front desk 2x as our rooms were right next to the elevators. We finally did get a room farther away from the elevators. We appreciated the effort that Ruth put in to help us.

We liked that the hotel is not far from the main plaza but far enough away from most of the noise. We also liked the room and the beds were comfortable. The breakfast was good with many warm and cold options. They also have free coca tea available and an oxygen tank to use for the elevation issues.

The doors slam too easily and the walls are somewhat thin so you do hear other quests but if you need to sleep some earplugs do help. I read many reviews with this same issue at other hotels. Overall, this hotel is nice.

Good location outside of the busy areas. Breakfast is pretty good. Rooms are spacious and comfortable.

Good solid hotel. Clean. Comfy beds and pillows. Good range for breakfast.Nice staff. Ideal for central location hotel. We asked for a room not over looking the busy road, had a lovely quiet room. Would stay again!

We booked a taxi through reception but it didn't show up and we nearly missed our train. Maybe use Uber or just triple check with reception. Or just hail a taxi outside, so many, very easy!

Great location in Cusco. Rooms are small but comfortable and clean, good bathrooms . Staff were super helpful.

Restaurant was good for breakfast but not much atmosphere for dinners.

The staff was really nice and always available to help. There were coca and muña tea available 24/7, also coca leaves. Breakfast was great, many options. Room was clean, good bed sheets and hair dryer.

the bathroom sink was dripping, we ask three days for them to fix it but didn’t work. So sometimes the bathroom would get little wet

Staff is friendly and beds are comfortable

No bedroom slippers

Location, common spaces, room size, cleanliness

The location and the staff. The staff is very helpful and friendly. Breakfast is ok too. The hotel opens the breakfast at 4am.

Clean room, breakfast

Check out time is too early, the staffs do not like to negotiate with us for free late check out.

My stay at San Agustin Plaza in Cusco was nothing short of wonderful. From the moment I checked in, I was greeted with warm hospitality that made me feel right at home. The room exceeded my expectations - very spacious, equipped with a comfortable king-sized bed ensuring a restful sleep after a day of exploring the city. The breakfast spread was delightful, offering a wide variety of options to start the day right. Dining in the hotel's restaurant was a treat, with delicious meals that highlighted local flavors. What stood out the most was the staff's exceptional service; they went above and beyond to make my stay memorable. I highly recommend San Agustin Plaza for anyone looking for a comfortable and welcoming stay in Cusco.