Illa Hotel

Cozy room, comfortable bed, decent breakfast, great location, kind staff. I had a pleasant time.

Great location and breakfast! Staff is nice. Rooms were good as well, though not consistent (we stayed in 2 different rooms at the same rate that had different quality beds and shower warmth).There is tea available

Our first room was more comfortable than the second (we had 2 stays)

Great location and friendly staff. The room was large and quiet and was a perfect base for our stay in Cusco. We greatly appreciated the 24/7 tea in the lobby!

The water temperature and pressure greatly varied in the shower, but wasn't bad.

The location is good

Staff is unhelpful and hardly speaks English.Whilst on the site it states that there is a laundry - NOT TRUE!! When asked I was told to go out and find it myself in the city.The breakfast choices are very limited and not tasteful.The rooms are cold and actually face the internal open air courtyard - very loud when people started to mingle at 4:00 am and just cold!!

Great location, very cute hotel, comfortable beds

WiFi is terrible so don’t expect to use it too much, they offer free transportation to/from the airport and when I scheduled a taxi to pick us up from the airport one never showed up. When we paid for our own taxi the receptionist at the hotel offered early check in OR free transportation to the airport at the end of our stay. We picked early check in but not sure why our free transportation to the airport was taken away as this was a free service offered by the hotel and it was their mistake that the taxi didn’t come. Hot water for a shower may come but not always. Breakfast is okay

The location in San blas neighborhood was great. You're surrounded by lots of cafes, restaurants and clothing shops. Your able to get to the main plaza de armas in under 5 min. The staff was very helpful. The front desk ladies were all so helpful and kind. The breakfast was very good with lots of options. Airport transportation was great. The heater was good when used. The slippers were a wonderful surprise. And the pillows were comfy.

The walls are thin so people walking and talking can be easily heard. The bed was a bit too firm. The WiFi was a bit finicky to get connected to.

Friendly staff, clean but small rooms, great location.

The rooms are set up around a central open area so the noise of people talking in the common areas is disturbing.

Clean, amazing staff - close to everything! Up the Sam Blas “stairs of death” but we managed! Just take a break - was training before Machu Picchu!

We didn’t have hot water was it was quickly resolved by stars!

Great hotel very centrally located between the San Blas area and the main square in town. Hotel staff are super friendly and helpful. Coca tea always available. Wide selection for breakfast. Very clean comfortable room with hot powerful shower. Plenty of restaurant options around the little square at San Blas which is a very pretty area and in the main square area both a few min walk.

Nothing. I would highly recommend this hotel.

Spacious room, great new shower, additional heaters in the room, very delicious breakfast and amazing staff helping with any request. There is also a very good selection of stone souvenirs at reasonable price.

Beautiful hotel in a great location. Rooms are spacious and have heaters. The bed is big and comfortable. Very good breakfast with a variety of different options. The staff is kind and friendly. Great place to stay in Cusco!

Great room and staff. Staff were extremely helpful and were quick to respond to our needs. Great breakfast with lots of choice. Also my sincere thanks to Sharmely who was exceptional and her attention to ensuring our stay was pleasant. Thank you.

Location was excellent. Close to the centre of Cusco but in a quieter area. Room was very comfortable and clean.The breakfast didn’t cater fully for vegans but it was ok. I had avocado kindly prepared by the sweet waitress when she realised I couldn’t eat the platter they offered. There were breads and delicious homemade jams and cereal. Unfortunately no plant based milk but i used hot water to make a quinoa porridge and it was fine. I completely forgot about the checkout time but it wasn’t a problem and the member of staff Maria Luisa allowed me to take a quick shower and arranged a taxi to the airport for me. I was so grateful for that. (Thank you Maria!). I look forward to staying there again when i return to Cusco

the courtyard was a little noisy for a few hours outside my room in the afternoon which was very close to reception

Great location, quality bedding and towels for a very comfortable stay! We loved it so much we came back for a further 3 nights (5nights total).

Tiny improvements can be made on breakfast:Get better, fresh bread ! That would make the world of difference compared to the current stale buns that crumble as soon as you try to cut them or bite in.

The hotel itself was very quaint and very nice. The young gentlemen at the front desk in the evening was extremely friendly, accommodating and made us feel very welcomed! This hotel is located in a perfect spot, the San Blas district. Close enough to the Centro Historico district, but far enough to avoid the crowds. The breakfast spread was great, it had all the essentials. Yogurt, coffee, breads, cheeses, etc. They would also make you an egg dish as well. The staff at breakfast was courteous and friendly. Very enjoyable. The bed was nice, the bathrooms were clean and the Peruvian Telenovela "Ana Cristina" is now my favorite haha!I would recommend this hotel.

Friendly staff, quiet location and near to old centre

Location

A lot humidity, the bathroom was terrible, had a lot of fungus in the wall. Also the room wass full of dust.

Super nice hotel in Cusco. The staff were very helpful and the rooms and clean and tidy. The courtyard is lovely to rest in.

The hotel is in a great location—close to the bustling areas but still quiet. Both the room and bathroom are spacious, and the hot water is reliably hot. There’s also free coca tea available in the hallway for guests to help themselves at any time. The breakfast has plenty of delicious options. The staff and customer service are incredibly friendly, helpful, and provide excellent service.

Excellent hotel, close to main square, comfy bed and good sized room. Staff extra helpful and friendly .