JW Marriott El Convento Cusco

Beautiful property, amazing location, great breakfast, nice bar, fantastic facial in the spa and excellent staff.

Beautiful hotel in the very heart of Cusco. Certainly one of the best if not the premier hotel in the whole city. Delightful staff. Tasteful decorations. Comfortable rooms with oxygen for the high altitude. We can only recommend

Nothing!

Excellent location with good service as usual. Glad to participate in different activities like the cooking and cocktail lesson.

cannot stay longer due to the budget

Facility was in perfect location. There’s a 24 hour front desk service. Loved how breakfast was packed if you have early travels. The pool/spa was nice. Hands down Best place to stay in Cusco.

Central location and great facility. Rooms were oxygenated. Breakfast could use some changes but there were a good amount of options.

Our stay at the Marriott was very pleasant, and the staff made a real effort to ensure we had a good experience. Extra points for arranging a visit from a local woman with an alpaca.

Gorgeous lobby & courtyard, excellent & expansive breakfast included. We were greeted upon arrival by friendly staff, tea & coupons for pisco sours. We enjoyed the comforts of the room & the proximity to the main square.

This property is more than just a place to stay; it is a destination in itself, offering a seamless blend of comfort, convenience, and impactful experiences for all guests, whether they're visiting for business or pleasure. The central location makes it easy to explore Cusco, while the hotel's amenities and services ensure a memorable and enjoyable stay.

Alejandro was amazing and always went above and beyond for us. Enrique was incredible helpful and knowledgeable. They both provided that personal touch, whether we were checking in or out. All the other staff were very welcoming as well. The spirit were observed was the customer always comes first. The location is central and the breakfasts were great with a ton of options.

Bathroom space was a little cramped.

The staff were very friendly and accommodating and the location is perfect. The breakfasts are good.

The room we were in didn’t have enough light and the thermostat wasn’t working.

Everything! Absolute perfection! Front desk, restaurant, buffet breakfast, pisco sour class, room, etc. Top notch all of it!

Excepcional hotel. Staff is super nice. Great breakfast. Amazing room size.

Everything was beautiful, the staff were so welcoming and kind. The food was delicious and the bed was very comfortable. Location was perfect.

Our stay at the JW Marriott El Convento Cusco was nothing short of exceptional. From the moment we arrived, we were warmly welcomed with coca tea and thoughtful service that set the tone for a truly memorable experience. The location is perfect — just a short walk to the Plaza de Armas and many great restaurants and attractions.

Perfect location, Great service by staff.Historical building with gorgeous breakfast buffet.Spa and services up to highest standards.

Quite dark in the rooms (-2) and lobby area.Cold in the lobby.

The pleasant, knowledgeable and helpful staff went above and beyond. The food was extraordinary. Great place for the Holidays

I visited and stayed here for 3 nights with my partner. I visited 9 years ago with my friend. Obviously I loved my first time and so I have returned with my partner the second time! I loved my stay. The staff are so helpful, courteous, they really made us feel special. They helped us organise a day trip to local ruins and textile factory. The breakfast and spa and rooms were amazing. The building itself is beautiful with all its architecture. Unfortunately due to bad weather our flight to Arequipa got cancelled. The staff helped us to book an extra night at the hotel and also tried to help us call the airline to find out about flights. The 2 vouchers of pisco sours for every night stay was a special touch. We truly appreciate every moment spent at the hotel. Very memorable.

Everything was amazing

Location & the Alpaca ?

At bit dark & no bidet.

It is Beautiful old convent that has been converted to a luxury hotel, spa areas is very nice and the massage we had was excellent. The breakfast was excellent with some local exiting chooses like the ham

Exceptional hotel. The breakfast is amazing, with so much choice. The staff are so friendly and kind, always on hand to assist. The food is top class, we ate there both evenings, the yakitori buffet was top class. The room was nice and spacious, with a big comfortable bed and a good shower. The location is brilliant, just a short walk to the main plaza. The hotel also offer some additional extras, we joined the pisco sour class, which was enjoyable. They also have an alpaca in the courtyard for breakfast.

The only fault was that some of the facilities in the leisure centre weren't working, such as the jacuzzi and the steam room.