Grand Palm Hotel, Gaborone

Excellent breakfast with a wide variety of food, very friendly and helpful staff, and a super clean room. The bed was exceptionally comfortable.

The only issue was the Wi-Fi, which was unstable and sometimes unavailable.

the ambient - and value for money, furniture, and all staff members friendly - willingness to assist - passionate about their task was written all over their faces

We expected some dishes, but we could not find them. There were no teaspoons, and scrambled eggs were unavailable when requested.

The only thing I can say the food wasn’t that good as usual and the choice was low coz most food wasn’t there. The food was also too salty but the omelette guy was a star in the kitchen and so nice

May be it’s the holidays but we need variety of food, when are you bringing back the vouchers

Very good breakfast.Comfortable king-size bedLarge screen tv

Friendly staff and handy location with ample parking

Bar is a little pricey

Breakfast was great, the bed was extremely comfortable

My lighting in the room was very poor

The staff at the casino, are not helpful especially the cashier's, they don't want to help a client in terms of withdrawal, and they are ignorant, they need to be trained how to handle the guest especially us coming outside their country, we go the not only for accomodations, but to play slots, 80% of staff in the casino are rude, and if that is not addressed it will affect the hotel booking as well, that is why the turnout is so poor, is because of their attitude

Hospitality in the casino, breakfast, they don't want to provide us with different size of coffee cup, they only have small cups, their cold breakfast doen not even have biscuits to eat cream, with but they provide cream for what

Staff was friendly and helpful

Hotel is old and showing it’s age in the rooms and fcilities

I love this hotel and have been staying there for many many years. I used to get a welcome note with a bowl of snacks etc in my room to welcome me back. This has sadly gone. But it always continues to feel like home away from home.

The rooms have become slightly dated. There was no bottled water in my fridge which I usually get. The selection of TV channels is outdated. Should at least have Netflix login. The coffee station also needs updating with a proper place with kettle setup. Right now its a mission to make coffee.

Breakfast was good and there was a choice

I didn't like the free wifi. Residents should have more secure connectivity

Food was good- Botswana generally has good fresh food. Some staff was very friendly and helpful.

When I arrived I was given a room what was far smaller than what was advertised on Booking.com. According to the property the rooms are incorrectly advertised and the room I booked doesn't event exist! The rooms are quite old but clean. The room doesn't have basics like spoons for tea (despite requesting on all days for these) and the iron supplied was broken and missing buttons. The final nail in the coffin was the hotel debited by card twice for the booking and despite me calling them multiple times the money has not been returned yet.

not recommended

cockroaches in bathroom. room extremely hot when entered it for first time because AC was not working. AC old model.

Cleanliness

The batteries of the locking system in both the first two rooms I was given were not working. As a result I could not open the doors. They kept on giving me tha cards, but they could not open. What I didnt like in second instant was that the person , who assisted with the room, still expected to come and collect the card downstairs, instead of apologising and sending someone else to bring the card. I had long driving from SA and I expected to rest but i could not as it was going up and down with locks that were not working.The basin drains in the bathrooms are not working properly as the water takes longer to leave the bowl.

The destination was exactly where we needed to be for the marathon.

They did not have a room available for us at 16:00 in the afternoon. When we got a room it was not cleaned properly, the safe did not work, and the water pressure in the taps was non existing.

Friendly staff and good breakfast.

The smell of smoke in all the rooms, even the non-smoking rooms. Very loud music from the Fig Tree restaurant.Generally very noisy.The food at the Beef Baron was a huge disappointment.

clean and easy to check in

they didn’t provide enough drinking water

location

no hot water. no kettle and coffee attitude at the reception was bad

Have stayed here manyvl times ovwr 20 years and it is one of the few reasonable large business hotels in town. Service levels seem to have improved since a few years ago. Co-located with GICC. Green and spacious grounds.

It is unexciting and feels old in places, but it's main competitor the Avani was worse when I last went (a few years ago)

The rooms are quite big, the hotel is next to the conference centre, which is very convenient. Liked the fact that the plugs where next to the bed.

The hot breakfast needs a major improvement. Plus I was given a smoking room, and had to move to a different room. The hotel is getting outdated and things like bathrooms may need renovation. Didn't like the fact that the shower is in the tub. Also I had booked an airport shuttle for 8am the next morning and the driver was nowhere to be found. I found the lighting in the room not adequate.

The reception staff was very friendly. What they forgot to communicate to me I overlooked because of their friendliness. of course they apologized for their mishaps

I was picked up by a private car not a shuttlefrom the airport (this wasn't communicated though we had discussed my arrival times via email)and the driver had difficulties identifying me as the hotel had given him a wrong name. The room was not clean. No towels. Linen was old and off colour. The bed was uncomfortable and old. The food was dry and unappetizing. The fact that they didn't offer room service was disappointing. They said it is cos of covid but surely all protocols could have been followed still.