JANEIRO Hotel

We loved the location, our room and the service

The location and size of the room were exactly what we wanted and the hotel delivered very well in these areas.

The staff was not welcoming and the service was very slow. For example, the front desk barely offered to help with our baggage, made it difficult to mail a few postcards, and generally didn't make us feel like welcomed guests.

The location, staff, food, and room were top tier

That I couldn't stay longer

Service, decor, cleaninness

The room was a bit small. For the price I expected more.

Location, amenities, amazing shower, great service

Location, bedroom

“Fake” pool, poor beach service

My breakfast was not included and they charged $30 for some eggs with cheese and toast and a cappuccino.

Service at restaurant and rooftop bar was not up to par. Quality of food was not 5 star and they mistakenly served me salad topped with nuts when I had already informed them I was allergic to nuts. Before ordering I had checked and they had confirmed that the salad ingredients contained no nuts. This is after serving me a first salad that was drowning in so much salt it was inedible. On wine, they only had a Chardonnay no other white wine.

We loved the location, decors, cleanliness, bathroom. Great front of house, security and housekeeping staff. Fabulous views. Across the street from a lovely beach and close to lots of restaurants and the Leblon shopping.

The FB staff are lovely but poorly trained in customer service. Most of them try really hard but if you order food it takes ages to come. At breakfast, I asked for a caffe latte three times and, though the waitress smiled and nodded, it still didn’t come. I don’t think it was deliberate, just a language barrier. Staff in the rooftop are all stand around in a huddle near the bar. Unless you go in from the pool to fetch them, you don’t get served, and when you do it is very slow. There was only one exception. That part was very disappointing. I didn’t raise it because I felt it was endemic and not easily resolved.

The location was great. Staff were super friendly and were always willing to help. What was great is that you could book things to do at reception pretty easily. Breakfast was great - a lot of options for all diets and taster great.

Dinner - I think sometimes less is more. The dinner options were quite fancy but we were looking for something a little more simple as it was heavy raining outside!

Great location, the suite is very nice and spacious. friendly staff

I would be very cautious now with their concierge services as I paid tickets for the carnaval parade double their market price. Rookie mistake but it will not happen again.

Great location and design. Food and staff were excellent; however there were some things that did not add up to 5 stars.

Hotel was under construction in the lobby - and very expensive during Carnaval. Sometimes there was push back on mild requests that I would normally be ok with, but not for what they charged.

I liked the location, the varanda and the overall interior design of the hotel. The bed and sheets were great

Great staff! Great location and amenities. Fantastic food at both the restaurant and the roof bar/cafe. Great beach access too

Everything was great!

Great location, clean and professional staff. Our room was gorgeous. Shopping and restaurants were only two blocks away. Beach across the street.

Really everything.

Construction going on from 7 am onwards inside my room practically. On the ouside of the building same floor as mine.

The location was excellent. Very friendly staff and helpful.

The hotel was under renovations and though the hotel had informed me after I made the booking, it was still a little disappointment since the work was in the front and side of the building.

10/10! Such an amazing beautiful hotel. Next level experience. JH is impeccably clean! Not one speck of dust or hair. Rooms, furniture, bedding, and toiletries were are tastefully chosen. Restaurant overlooks the ocean on the second floor. The details are everything! I got complimentary cookies every night delivered to my room in addition to filtered water. Location was amazing, located in Leblon just steps away from the beach. This will be my go to Hotel in Brazil. You will not be sorry!!!!

Not applicable.

It was a very funky hotel and the facilities were first class. All the staff were warm and friendly and could not do enough for us

Booking.Com should have told us that the facade of the hotel was undergoing total renovation. I only found out from the excellent front of house staff when I booked directly another night when we arrived very early in Rio to have access to our suite as soon as we arrived. The contractors were restricted with noisy works only up to six pm so it made siestas (necessary at our age) very difficult. Also the outside of the building was totally covered and you had to be careful when dressing that a contractor was not passing your window at the time!!!

Location. View

The staff did not allow me to leave my bags in the Hotel 1 day after I left. I spent 1 week there and the did not care. It forced me to go a and find a solution by myself

Location staff clean security

Small room