Windsor Guanabara

The location for the Rio carnival was very convenient. Esp. traveling with kids 1 and 4 yo. My wife and I could go to carnival on separate days without worrying about being too far.

Food was mediocre at best. Only microwave is inside the kitchen where only the staff has access. Requested to warm up baby food and the kitchen staff burnt it 2 times.

Great location for Carnaval. Floats pass by the hotel coming & going from the Sambadrome. Very Convenient to get to all locations via Taxi or Uber. Hotel breakfast is excellent.Nice roof top pool& lounge. Large room & bathrooms.

The pool was not handicap accessible. You had to travel to Copacabana or Gloria Marina for dinner & entertainment. But convenient by taxi or Uber.

The breakfast!!! Plenty of selections!!!

Only problem- and I understand the hotel has nothing to do with it but tourists should be aware, is whenever you exit your taxi outside the hotel, a handful of beggars waiting outside the hotel come running out to you begging for money and food. I'm not heartless, but having to always mentally prepare for this before arriving back at the hotel was always mentally tolling.

Staff was helpful and nice. Breakfast was plentiful with a lot of choices. Rooftop pool was a nice touch.

The location in the business district is pretty desolate on a holiday weekend. Elevator was exceptionally slow, leading everyone to wait a long time to go up and down. Room didn't have any extra touches, but it was fine.

The staff are very friendly and helpful. The room is big and comfortable. The breakfast buffet is rich

Outside of the hotel, there are a lot of homeless people

Good for working and meetings

Poor insulation of the bedrooms, you could hear the elevator and people walking around. Also, the mini bar made a lot of noise at night, and it couldn't be unplugged

The pool area and the breakfast are great

They wanted to charge me 150 reales because there was a friend of mine waiting for his flight back home. I really didn't get it. We ended up not paying and going out for hours. Customer service has a lot to learn still. My room was behind an elevator, and made a lot of noise all night long.

Location

One lady staff in the reception. Same menu for the breakfast for everyday

Breakfast was very nice and the the restaurant was spacious.

Check-in took more than 25 minutes, even though there were only two guests ahead of us. This is very unusual for a hotel of this standard. The staff were not polite and worked very slowly. No assistance was provided to make our stay comfortable — not even with carrying our luggage to the room.Almost all room instructions were written only in Portuguese, making it difficult for international travelers. The room lacked basic facilities: no electric kettle, no tea/coffee, no toothpaste or toothbrush, and the cooling fan was so noisy that I had to keep it off. No complementary water in the room!Considering the price, the hotel is expensive, but the service is extremely poor. I would strongly advise international travelers to avoid this hotel.

Cleaness, breakfast, price

Location

The staff is amazing, I asked to change the room and they did it and very friendly. The hotel is old but I think is very well maintained. I asked a front view and it was great.

The location is very good for the historic places around, but at night seems not very safe area.

Pictures and recomendation, all were wrong!

Terrible location and danger, no features in room. Rude staff.

The beds could be a bit less bouncy.

The check-in time took over an hour. It's not very pleasing after a long flight. Also the check out is time consuming. Please allow at least an hour so you can book your UBER accordingly.

Close to museums and art galleries. Close to the cruise ships. Very busy area for nightlife.

It was a bit scary at night. Many police are walking in the area.

good location, nice pool, comfortable room, ok restaurant

long check in, needs an update

The breakfast is really good, but more of a traditional Brazilian breakfast would also be appreciated. The location is great for carnaval and the metro for convenience getting around.

Clean, Restaurant,

Slow reception, safe did not work

The location

The room. I was expecting more for the price. And that was not super clean.

The staff was very helpful but not always efficient , and the place was clean and safe

The room was noisy, the toilet remained clogged despite two reports, and the safe was still not functional even after reporting it.

It has a sauna and the staff are excellent

Well it’s only safe if you stay in the hotel the one day we walked outside we got robbed along with a few other people due to the danger I would not stay here we felt so unsafe and couldn’t wait to check out.