Arosa Rio Hotel

Pool and rooftop

The hotel does not look like a 4 stars, there are flora without elevator , beds are Tiny (80 cm), the breakfast is super basic

It was clean.

Very small and views out of window not good. Also electricity went out several times.

Attendants are nice.

Bad location, facilities are not good, the hotel seems to be a place for escort services.

Rooftop is pretty

Bed Bugs. Infested with bed bugs. Asked the clerk to pay for a taxi to a new hotel. He refused but he did call us a taxi.

Nice and friendly staff. Breakfast is normal but enough. Security guards advised hotel clients to stay inside the hotel lobby when using cellular phones because outside the hotel on the street was not safe where there are homeless people wondering around. Saturday market is nearby. No shower gel or body wash shampoo provided. No kettle in the room and no drinking water provided.

We we staying here for carnival so it was a perfect location to walk. Area not good if you are female travellers or staying for longer than a day or two for carnival. As Property is located very close to a dangerous area of Rio.

Food in the restaurant was awful

They cleaned the room daily

That if u had a friend from another hotel come to visit you that u would be charged £40 and that would be charged at the end of your stay. You wasn’t made aware until the end of your stay.

Just ok

Broken bathroom,Old and ugly bedsheets Old towels

The localisation near sambodrome for the carnaval and the rooftop bar.

Honestly… far not worth a 4 stars hotel. - reception does not want to provide a second room badge even for 3-4 persons per room - breakfast quite basic for such hotel (toast bread but no toaster ?) - not much diversity - shower not working properly - gym is a joke (2 non functioning bikes and 1-2 more things)

All in all, we are happy with the hotel. It offers the bare necessities, but unfortunately, nothing more. For example, when customers come, they usually have travelled for a long time, in our case 20 hrs, and at night, and no drinkable water, I feel that at least a bottle of drinkable water should be complimentary. Another point was, if you stay there for a week, getting the same breakfast items might get tiring . The staff are making up for the shortcomings though, they were nice helpful and professional.

That once you were in , you were safe given the location of the property. And the pool bar is great

The location and the rules that were not clear and the fact that the kitchen and reception were not on the same page. One said 24/7 room service and the other said cut off is at 12. We ordered food, followed up an hour later and still didn’t receive it after that. Asked for the room to be cleaned and on return, still not clean.

What a find. Great location (for us), just a short walk to lapa or santa teresa if needed.Good size room with everything we needed and plenty of choice for breakfast..Super helpful, friendly staff. The doorman made it feel like we were returning home when we had been out for the day. That's a skill.

I would like to see the mini-bar prices displayed in the room but that's just a recommendation for my own benefit

Pool & Poolbar

- Bad/unsafe surrounding. Homeless People next to the entry- The tiniest room in the last Level of the Hotel- no service of room change- no toilet brush- horrible lighting- bad ventilation. When coming back from a long day, the room smelled a lot- bad and unhealthy breakfast. Dry bread, some little fruit selection, a lot of meat and a lot of sugar. No fresh juices, no homemade stuff. Everything with a lot of sugar- loud music at the rooftop pool bar even after asking to take it more quiet because we were the only people on the rooftop

Staff were helpful, good value for money

Not a great area, shouldn't be a 4 star hotel, more like 3 stars based on facilities, cleanliness and breakfast

Location, staff, clean and spacious room.

You only had right of one pillow each person (I’ve never seen this rule anywhere in the world). If you wanna more it’s R$15 and you actually don’t even take it home :(AC kind of old. It took some time to work.

Very friendly and helpful staff who allowed me to leave my bags in the hotel early in the morning before check-in. Nice, comfortable room, great pool bar. Location okay, at least in daytime.

The room names are a little exaggerated (the room matched the photos, but I would expect sth different based on the name alone). The wifi connection was extremely poor.

The pool was nice . Also the breakfast

The neighborhood is not nice.We had to pay for sweets that looked like welcome gifts.

The hotel staff were friendly and the facilities and room were good for the price.

Our room was on the 7th floor. The lift goes as far as the 6th floor and we needed to climb stairs to the 7th floor.

The staff could speak English and they were helpful.

Breakfast

The staff were great

Location was poor and unsafe , building work was carrying on and no one advised us . As a result you were unable to enjoy .