Fairmont Rio de Janeiro Copacabana

Staff knows several languages, incredible views, great location.

Check in and check out process takes way too long.

The greeting I received from the staff was exceptional.

Reception crowded, we wait for 40 minutes for to do the check in. Receptionist very impolite and nervous.Nobody appears to clean our room, I'd search and ask for help to people that was working outside of my room.

Everything,Good only food in the restaurant and superb view.Room service didn't answer anytime.

Even though the building is old, it has been renovated very nicely.

A little bit on the expensive side

The breakfast was excellent if a little pricey. The choice was extensive and very welcome. The staff were responsive apart from a rather sad figure making the omelettes.

The price could’ve been better. The staff at check-in couldn’t find my reservation number and initially were not very friendly. But it passed when they found out. I was a platinum level Fairmont client

The infinity pool, and the terrasse on copa

No place to smoke, salty food, little breakfast buffet, staff not smiling and room standard for the price

Location, view, breakfast and pool area

Cleaning, check up process and pool bar menu

I stay at Fairmont every time I visit Rio. My experience with the hotel is only better each time. The staff is excellent, and the property is kept in great shape

Great location on Copacabana Beach and within walking distance of Ipanema Beach. Spectacular views from the restaurant, bar, pool area, and ocean-facing rooms. Friendly and helpful staff. Access to beach clubs at Copacabana and Ipanema adds to the experience. Highly recommend.

That I had to leave.

Amazing location, stunning views from the upper level pool and excellent service. Big, busy hotel but all good.

Excellent location. Very nice facility. Beautiful view. Breakfast was nice. They’re happy hour offerings were also very good.

Despite paying the highest amount and the bestsuite, initially, we were given a room with a view of other people‘s balcony and a small edge, looking out onto the water when it was supposed to be an ocean view room. After complaining, we were given a lower floor, but with a better view.The staff did try to accommodate us, but appeared a bit unhelpful. Also, despite the grandiosity as publicized on the website, the lobby is quite underwhelming and somewhat bizarrely put on the fourth floor. We have taken the junior suite which is a one bedroom place and still their “rules “allowed for only two people. So we had to take another room for our kids. Again these rules appear to be silly and may not be a Hotel rule, but it is frustrating to see.

Wonderful staff and location of the hotel grounds

For the price of the room, hotel would definitely need a refresh to match the 5* standards but this probably applies to all hotels on Copacabana/Ipanema due to the age of the buildings.

The Fairmont Rio has a beautiful hotel with comfortable beds, and certain guest service people, such as Jesus, made the stay pleasant.

The staff—especially by the pool—came across as condescending, and despite multiple requests, no one addressed the unpleasant sewage smell in our bathroom.

Great food, facilities and pools !

Breakfast is very good, beautiful buffet.

Rio has a lot of humidity and we understood that but the rooms smelt a lot of humidity, the bed sheets felt wet all the time. The rooms were not big enough.

Location.PoolStaff very helpfull.

The room smelled very bad.The room furniture was old and not very clean.A lot of people in breakfast and wasnt what I expected.

Had a great stay in Rio! Beautiful hotel, very friendly staff. Loved the pool area, always lots going on and incredible views.

Nothing open before 6am, so if you are leaving for a tour theres no coffee/food.

Nicely furnished , clean , friendly and helpful staff

We had, again, a wonderful stay at Fairmont Rio. Breakfast is excellent, as well as dinner at Marine Resto and the gelatos of Coa & Co. The chance of having live music by the pool allied to the excellent quality of food and beverages provided great moments at the hotel. Room is cozy and comfortable. The staff is attentive and kind, all of them, but Dhom made the difference with his service at the Spirit by the poll. We also recommend the yoga classes and stand up paddle at the beach.

Excellent locationVery friendly and helpful staff

Pick and drop zone of the hotel a little tight and disorganized