First Group Riviera Suites

Pros +

• The location was excellent and the view from the balcony was exquisite. The staff was very friendly and helpful. The rooms were neat, tidy and well equipped.
• Staff were extremely helpful. The room is very comfortable but there was no shuttle bus from the airport to the hotel as promised on booking.com so at arrival I had to spend an hour to sort my own transport to the hotel but the hotel staff and manager were very helpful and guided me how to get to the hotel. Nice location, rocky beach but it is right in front of the hotel
• It was lovely location, staffs are amazing.

Cons -

• There were no air-conditioning except for ceiling fans and the pictures on the site showed Nespresso machines which have since been removed.
• The swimming pool is smaller than what appeared on the photos. The carpet needs replacement it looked a bit old.
• Breakfast which i paid to be included happens that it covers only 130 rands and had to pay everything extra. No juice or coffee included for breakfast which was a joke as how can they advise breakfast included and nowhere during booking said it was as a limit. The room i booked was lovely except the shower was a bit tired, broken toilet seat, light hanhing in the bathroom, but i mentioned it to the staffs there. The bedroom which has the swimming pool view is not very recommended if you are going to have a relaxing time in the hotel, it is a very noisy area all day long having people in the pool, children screaming and you cannot enjoy, I had to go to a different hotel to have a nap there.