Plaza São Rafael Hotel - Próximo ao Cais Embarcadero e Hosp Santa Casa

We really enjoyed the great location and the spacious room. Breakfast was excellent, and the staff was very friendly and welcoming!

The pool was not as clean as expected (we noticed some hair and small food pieces), which was a bit unpleasant. We understand this can sometimes happen due to other guests, but we wanted to share the feedback.

The size of the rooms. Food at the restaurant was good,

No air conditioning, our room had no view, no porters to help with luggage.

I had a good experience, comfort and cleanliness, attentive people, the management contacted me to find out how my stay was. I highly recommend it. Thank you for your service.

The bed was comfortable and clean

Rooms were old, breakfast didn’t have many options for a vegan diet

I enjoyed the classic look and feel, feels like an old glamoured spot, I loved it. The room was very comfortable and everything went well.

I feel the check-in could go even quicker; there was also a small issue in the bathroom.

Poor. Limited choices on healthy foods at breakfast and a limited menu at the outsourced hotel restaurant. The mattress was rotten.

I stayed in the executive room. The extra bed and spring box was filthy, beyond acceptance. It had chunks of mice bites all around the edges. I was so disgusted! I immediately asked the front desk to change the entire bed. How despicable! How dare them place something so filthy and rat- bitten mattresses in a room, regardless of whether it is a standard or executive room? They should be ashamed of themselves. I did not ask for a discount because a few bucks back in my pocket won't be enough to make me forget this horrible, discussing experience. I hope other guests consider staying at another hotel, or that they check the mattresses before they decided to sleep on them. Ugh! (BTW, My sister's have it all on video; the rotten mattress and spring box.) Even management was discussed when they saw it. This is unacceptable. The hotel is decadent in all aspects. There are no trash lids in the bathroom, and the bath tub was old, rusty, and yellowish. The furniture is outdated and the air smells like mildew. So much that they have an automatic Bon-air like thing that pumps a nauseating scent every so often.

Clean, tidy and good price for a night

Simple breakfast, unhelpful staff, location is scary at night.

European decor, comfortable room, strong water pressure in the showers, great bar/restaurant, great breakfast

The breakfast wasn't that great, many options but all a little dry, stale and the fruits weren't ripe. The room was spacious and the restaurant area was nice. The check in and check out were a smooth experience.

The swimming pool wasn't available, the staff didn't offer any compensation for it nor appologised. The hotel in general, especially the bathroom need a good remodelling. It's definetly better to stay in a chain hotel at the same price range.

Clean and big room. Comfortable bed. Fast elevator. Good breakfast. Swimming pool and whirelpool.

Not much to complain about

Breakfast and location. Attentive staff.

We stayed 2 weeks because we had people to contact. The hotel is close to the center and has excellent facilities, especially the gym on the rooftop. Highly recommend.

The loud noise while in the restaurant, there's often a party in a nearby room that is extremely loud and makes dinner a bit crazy.

The room is very spacious, the bed was extremely comfortable and overall very clean.

The room is very good, but it is very outdated. The lack of USB outlets nowadays is almost a no-no.Also there was a mixup with the payment at the property, and it took a lot of insisting to have them fix the situation. If I had not been careful, I would have been charged twice for my stay.

Lovely room, nice bed and bedding. great city view

Sauna controls are locked, and it was cold.

pool, jacuzzi and gym

the room is not so good. it is a little bit old

Central location. Good value for the money. Big rooms. Good breakfast.

The rooms are really old. The view from the window is also ugly.

Amazing breakfast.The Check in was fast and the checkout either.

The bathroom look like little older, but the shower was very good.

swimming pool on the top building. Breakfast good and with good area. Beds comfortable.

maybe a facelift on the bathrooms.

very comfortable and clean

swimming pool could be warmer

It worth’s it. Very nice, and old 5 star hotel that still stays with good service and comfort.