Ilum Experience Home

Very nice hotel with a great bathroom (deep tub) and balcony. Bed was super comfortable. Staff was very friendly and helpful.

The hotel is located in a bit of a "funky" neighborhood - think SOMA in San Francisco or Soho/Tribeca 30 years ago - far from the main city attractions. However, I used the subway to get around. It's pretty easy. Palmero Soho has a great Sunday market.

The staff was amazing and went out of their way to make sure I had a great time in Buenos Aires! Particular credit to Jose, who secured multiple nice reservations for my coworkers and I during our time there. But everyone there was super friendly and always had a recommendation ready for a place to eat or visit. Also the breakfast spread had great variety and was tasty!

My bathroom drain was somewhat clogged and my bathroom flooded when I took a bath. That said, the front desk was quick to send a maid to mop up the water and by the next day they had sent a mechanic in to unclog the drain.

Very kind and helpful staff Nice poolGym for changing clothes before a late flight Great breakfast

Location.

Coffee was weak and tasteless. Espresso (as well as other options, even water!) are to be paid separately.

Staff was super attentive, always open to help beyond our expectations. They offered to book restaurants for us and also help a lot by storing my cousin luggage, even them no been hosts in the hotel.

Nothing worth mentioning

Hotel staff was great! A young staff, with great insight on cool places to visit and eager to chat, know what kind of stuff we were looking for and accommodate accordingly. It really made our whole stay in Buenos Aires that much better.

excellent and beyond accommodating staff, large comfortable rooms, great breakfast included. Love the neighborhood and restaurant options. This is a great stay.

nothing to add.

The place had a very artistic design, very clean and chic. The rooms were clean and comfortable.

The room was exactly as described. Very nice and modern. The whirlpool was the highlight for me. Staff was always friendly and available whenever you need something

Everything …the facilities, rooms, value for money and the most important jewel in the Ilum crown is the staff. They were so helpful , patient, informative , friendly …I could go on. From the Front of House (sorry we left in a rush and did not get all your names)Adriana and all the staff in the restaurant . Thank you for a memorable stay - we even got a cake for our birthday …amazing

Great location and awesome vibe! Relaxed and beautiful. Staff were super helpful and friendly. Breakfast was delicious and pool was a great amenity!

Super nice and helpful staff, nice large room with a massive bathroom and a balcony (not all rooms have one), super nice breakfast, great location in Palermo Hollywood, walking distance to Soho, Subte and busses, 20 min Uber ride from central BA.

Great staff and service.

Swimming pool looked a bit grubby and not inviting. But minor.Also rooms could do with an armchair.

The property was very clean and comfortable. It was located in a super cute neighborhood with so many good restaurants, bars, and cafes near by. The staff were incredibly helpful, giving endless recommendations and taking care of so many booking details for us for tours, transfers, and overall city guidance.

Nothing!

Beautiful hotel, with friendly and helpful staff. Oir bedroom was large enough for our family (2 adults ans 1 child), the beds and pillows were comfortable. Our room was facing the pool and ot was very quiet. The breakfast buffet had many different options and it was delicious.

In our Booking reservation, it clearly stated we would be charged in US$. But at the hotel, they refused to charge us in US$ and charged us in AR pesos, using a disadvantangeous exchange rate (based on the "buying" rate, instead of the international exchnage rate of the day). Then, our credit card used another exchange rate to charge us in Canadian $. The hotel should provide a final price in pesos, in the Booking reservation, if they wish to charge us in pesos.

The staff is friendly, English speaking, very welcoming and helpful. Breakfast was great, comfortable, good location. Modern and clean.

Brand new rooms, nice breakfasts. And absolutely perfect helpful staff!

Nothing, everything was great

The staff were excellent, so friendly and helpful! The pool area was lovely to come back to at the end of the day for a dip to cool off. The beds were so comfortable and the room was quiet. Can’t fault it! We really enjoyed our stay.

Nothing!

The staff is simply super! Matias, Gonzalo, and Denise were especially lovely. They really went out of their way to care for us. The location is super! The neighborhood is so great! Very walkable. The hotel is spotless. They give you refillable water bottles, and exchange them with fresh water daily. The pool is pristine. The AC is cold. Breakfast is good, with many options for vegan, vegetarian, GF, and meat eaters. This hotel is just great!

Clean spacious rooms

No hot water and very noisy