The Grand Hotel

Yes, the way syaff treats their clients that show the art of discrimination, riscism, disrespect and inappprociate passing on or documentation of handovers that causes their cliens disstress.

Nothing to like

Very very poor

Entertainment

Cold small room big gap in patio door

Breakfast was terrible evening meal shocking

Food horrible

The location is absolutely stunning. The sea view … is also a bay and Mountain View!

The beds were poorly made and unstable.

Entertainwe

First room was awfulDirty small decor crumbling not enough pillows no soap dirty toiletSecond room better but decor chipped / missingWas not allowed breakfast as 'lost ' in room change

Location

Wallpaper falling of walls and ceiling. Handles missing on draws filler on walls not finished poor mattress only one bedside cabinet. Bathroom needs attention. For the price not worth money

No breakfast very good location

A shower new mattress

Location

Very tired looking in desperate need of decoration.Dirty windows.No walk in shower.

Location

When booking shows you pictures of standard room. Not what we had. No central heating. Bed uncomfortable. Sink dirty. Very shabby . Disappointed. Staff friendly. Bars and lounge good

Friendliest of staff , the ambiance of the hotel, the price was very good,

Bed was uncomfortable

Absolutely terrible

The place was disgusting, the room was falling apart, we got about 2 hours sleep as the patio doors rattled all night long and the breeze coming through them, we were freezing, we tried to stack furniture up against them but it didn’t help at all. We asked for another quilt as the one on the bed barely covered it and they said they had no spare quilts/blankets, we were ready to leave at 3 am. We only booked here as our usual hotel was fully booked as it was valentines night, this was the only place with availability… I now know why. Absolutely shocking hotel, the worse I have ever been to and I have been to many, I’d rather sleep in my car than at that place.

Nice views, room was adequate.

Heating was on full blast the entire time

Location and the character and views

Bar upstairs closing at 6

Perfect location. Lovely clean rooms. Fantastic food. Excellent view from bedroom

No bar snacks

Location wise it’s in centre and view is always good and didn’t have a parking issue as from 4pm till 10 am parking was free if you get the space …. Beach is near restaurant good location

Weather was cold coz I was staying in starting of feb and heating system in the room was not working and I complain about it they said it will be sorted till you came back to your room evening and when we came it wasn’t sorted and we complain again and second time reception person was different this time and it act and talk we are lying about it but finally she send someone to look for it and didn’t sorted the heating so theye decide to change the room ….. but whole night I was in half cold as I found electric radiator in corridor I took in my room AND We paid 40 pound extra to get the sea view and shifted with premium room but that room had a tv but no Netflix no intelligent AI nothing not even YouTube crap …. And letter on we were shifted to another room not premier but it’s was lot better more sea view clearance and tidy small room but lot better then premier one worse premier ever and 40 pound gone

Loved the views from room, very comfortable bed, could not fault it, breakfast was very good. The room was big enough.

The view was amazing and everything I had hoped for, seeing the sweep of the bay and the tide come in and out from the seaview room was, for me, worth the poor room for one night only. I would never stay here again though.

People congregated at the entrance, staff included, to smoke and this meant walking through a cloud of smoke every time you entered and left the hotel. The place was shabby, armchairs were broken in the lounge. The room itself was tired, the bed was so poor it gave us both sciatica, only one pillow each was provided and it took nearly 2 hours for the staff to bring up some more. The main light only worked when you switched it halfway on and the TV was from the ark. The room was nothing like the pictures. A travelodge is far superior to this hotel. A shame as it's such a historic building and focal point for the resort.

The room was spacious an comfortable,bath an shower excellent. I had a balcony that was usable . Very warm . All good

No fault of the hotel but renovation work goin in alday outside ,abit disturbing . Really

Staff, food public areas

Bedrooms shabby, beds pillows poor