Somerset Hotel

Location

Couldn’t purchase breakfast as stated on booking.com so not sure if it’s hotel error or yourselves. Rooms above entertainment room I wouldn’t recommend as it’s very loud.

Nice location . But in back room, noise coming from outside when you open windows. So much disturbance

Location was very good. Hotel Staff were friendly. Bonus little car park at the back of the hotel. Clean rooms. Overall not bad.

Shower didn’t have much pressure. A bit dated and could do with a freshen up.

Good location, carpark at the hotel. Nice staff. Very good entertainment on both nights.

We were advised at the time of booking that evening meals and breakfast would be available at the hotel. When we tried to book a table, we were informed that the hotel was full and no tables were available even though we were staying at the hotel..

No breakfast even though we offered to pay more>

No breakfast even though we offered to pay extra charges to the hotel. The bedroom has no wall socket next to the bed, which is very disappointing, the shower water flow was very poor, the shower enclosure was very small for a large person. We were told checkout was at 10 am however, at 9am we were putting our luggage in the vehicle at the time when we went up into the room their was a lady putiing our stuff in a pile in order to clean the room.. Checkout is 10am the staff should not be coming into the room until we had fully checked out which had been done before 10am. We did complained at the front desk regarding a staff being in the room before checkout. The reply at the front desk they are very sorry.

Breakfast is good, staff is very friendly and kind.Lounge was nice for children playing, so many games for children available.

I got the back room , it was very noise from outside when you open window in summer. Must be provide the fan so you can close the window.Room was not properly clean. Mattress was not comfortable and had so many springs in bunk bed. Can’t sleep properly. Wi fi is not available in rooms.

I liked location. Friendly staff and clean hotel

Room very smallDepressing view.Tiny tv

Nothing, paid for a room was told it would be fine to check in late, door was locked and I was left out side in minus degree cold weather. Didn't ger to stay and waa left with no where to go. Not offering me a refund either. Staff were rude and unhelpful

Entertainment friendly staff comfortable rooms loved the room being near to car park breakfast good and service was OK rooms cleaned regular

Location is great and reception staff were amazing

The restaurant staff at breakfast were awfull. I was given a very cold responce when i asked for an extra hash brown as i dont eat meat. I had to ask for a refil of tea and was treated like a 3rd class citizen.

room was lovely.in a good position near the town and pier

breakfast wasn’t very good

safe parking and the view

clean

Location, bed was comfy, staff very friendly and they sorted out the meal situation eventually satisfactorily.parking available at the back and said I could leave it there for the day even though I had checked out which I thought was very good.

I didn't like the fact that the booking.com website for Somerset Hotel does not explain that when booking room only you wouldn't have access to the restaurant in the hotel as it is only for daishs or robinsons package holidays.!quite upsetting as even if you book a travel lodge or a Premier Inn you know you are getting a pub attached that will cater for your stay. I had only booked it to join friends for 2 nights who had booked for the turkey and tinsel package. Luckily the restaurant did have space for me when I got there but the thought of having to have my meals on my own outside of the hotel was quite stressful!

Sea view rooms,comfortable and clean and freindly helpful staff.

WiFi was awful and only available in reception and TV was too small for the room.struggled to read anything when sitting in bed.

The view

No hot chocScruffy roomTired old hotelNo contactless in barNo guineas on draughtJust very dated and not great unless your an old giffer!!!!

Location was excellent

Hotel room was dirty. Actually found a packer of roast chicken and some cheese in a drawer and used tissues in another. Wasted tgis would be cleaned but still wasn't done until the morning. Staff treated us differently because we weren't part of a coaching holiday

The location was great,close to everything

We couldnt order a breakfast as we didnt book direct with hotel,we didnt even get the choice or was told of this when booked,there was no fan and no pressure in the shower

Had a lovely room with sea view. Staff were friendly and helpful. Evening entertainment was good.

Family room accommodated 6 people last minute.Beds were comfortable.Staff were very friendly and helpful.Great location.

Car park is very small and no spaces for us. Bathroom floor was dirty.View of car park and a brick wall from bedroom

Excellent Location on the beautiful Promenade. Hotel looks lovely outside , downstairs areas clean and fresh ( really old-fashioned though ) Probably caters well for for its usual elderly coach trip guests ,

Awful twin room ( 226 ) TINY BEDS ,VERY VERY UNCOMFORTABLE ( we are not big people but unable to EVEN turn in bed or we would fall out !!!! ) Overlooking car park - window filthy . Room very hot but window only opened a couple of inches so no real ventilation. Room VERY DEPRESSING , GLOOMY AND DESPERATELY NEEDS UPDATING. Lady on reception desk was totally confused on our arrival- thought we had booked 3 rooms not 2 ,!!!! same lady on check out couldn't be bothered to look up when speaking -- ' Just pointed to where we drop off key ' !!! Confusion over breakfast - we thought it was inclusive but was ABRUPTLY told my a ?? European manager that it was not and tables were allocated to coach trips - we could not be accommodated- however, this was a good thing as breakfast tables were set up ready with cereal in bowls , juice in the glass ( an elderly care residential home setting springs to mind unfortunately) .Car parking facility offered free but limited and DIFFICULT if car is large- parking is free on the Promenade in the early evening and overnight-- WE WERE NOT TOLD THIS BY THE HOTEL - THE MANAGER WATCHED US STRUGGLE to park the car in the car park !!!!! This hotel appears to cater mainly for elderly coach trips , other guests not in that category are irrelevant- THANKFULLY we had only booked one night ....