The Shetland Hotel

The staff was incredible. Friendly, polite, helpful.

A bit dated and in need of lots of little repairs

The location was good. The staff was friendly.

No hotter in the shower. Room was baking upon arrival, had to go to a local hardware store to purchase a fan to help cool the room

Comfortable mattress , clean, excellent breakfast, serving staff at breakfast excellent

Receptionist on check in non accommodating and annoying . All other reception people were good. Location not right in the town so 15 minute walk to commercial street

Hotel great for getting out and about on Shetland and just a short stroll into Lerwick. Had dinner ever night, great choice, very tasty and reasonably priced. Good breakfast each morning, they take your cooked breakfast order with nice choice of options (good for the waste as didn't overload the plate). Reception on the 5th floor (which at the back of the hotel is the ground floor given it is on a slope). views from the restaurant are good, looking over the dock at Bressay Island. Staff attentive without being overbearing.

when restaurant is full can be a bit noisey. Bed was a bit soft for my liking, but that is being picky.

Friendly staff and good location within Lerwick.

Some of the furniture in my room could have been a bit more comfortable.Heating was on via electric radiator but not much ventilation.

Staff were nice and helpful when I did see someone. It was nice and quiet. TV was decent.

Staff were not at reception. Phone to call them there didn't work. My bed was very uncomfortable. Mattress really needs replaced. There was a dry bogey on the wall next to my bed. The free wifi was absolutely terrible. signal dropped every few minutes. The room was overpriced.

Great hotel right in centre of town perfect for what I needed. Room was clean and facilities plentiful.

It's a little dated on the decor.

Breakfast was good and fast. Room was clean, comfortable and quiet.

Hotel seemed a little dated. Scaffolding around outside of building indicated maybe work was in progress but interior needed refresh. Wallpaper peeling in many areas.

Breakfast and dinner were very good and staff very attentive.

Unfortunately due to roof repairs there was scaffolding outside our window. This is not a complaint, it is just a comment.

the location was good. Just over the road from the Ferry Terminal. The breakfast was fresh and wholesome. the floors between the lift stop was a pain but the second time i was on the same floor as the lift stop.

The beds were poor. We had a double bed the first time and the mattress was poor. You could feel the springs. The second time we had two single beds. The mattresses were the same.I think the investment in mattress covers would be a great idea.

Clean and comfortable. Breakfast - good selection, well cooked. Good menu for evening meals.

Water kept going off in shower, and very slow in sink, most electrical sockets not working, extension lead provided near television was good.

Plenty of choice for breakfast. The room was comfortable and we liked the addition of a coffee making machine.The dinner menu was better than on our visit in Sept 2023 - more imaginative now.

The decor in the corridors needs attention. It needs to be fixed. Someone charged a meal to our room number! We saw it on the final bill and explained to the gentleman on reception that we had dined elsewhere on the evening in question. He adjusted our bill accordingly. Either the server had misheard the room number of the person who had dined that evening - it certainly wasn't us - or someone deliberately quoted a room number to get a free meal, and we were the unlucky ones. Is there any way this sort of thing could be avoided?

Convenient to ferry port & town centre, quiet & spacious rooms, breakfast & dinner options, Town bus service outside door, taxi drop off

The rooms were overly warm, but Lerwick did enjoy some unseasonably warm than usual weather during my stay in early October for SWW 24

Location great for getting to and from ferry, but very long walks into town.

Breakfast was the same thing everyday. Would have liked some variety, especially different pastries. But the staff was very attentive and kind.

There was only two positive about this hotel and that was the cooked breakfast which was always freshly made and tasted nice. We had this included in our stay. Had it not been we would likely not have paid to give this hotel any extra money due to our experience. The second was the bed linen (sheets) were clean - apart from the cover which is mentioned below and photo included.

This hotel is certainly in need of renovation. We booked a suite which consisted of double bed with an archway into a seating area. What we got was very different. We got a room with a connecting door to what appeared to be another room which had a separate access to the corridor which had multiple chairs, tables, TV with fake plants in front of it. The smell of damp and had the atmosphere of where someone had died - quite what I would imagine a funeral home to smell like. Issues with our room were as follow:* A bed which squeaked and moved with every movement and felt unsafe to sleep on.* Bed runner - questionable marks on this.* Mattress which when you lay on it you could feel the bed base due to the mattress being old.* A mass of dust behind the headboard - No I'm not picky but you could easily see the dust.* Wallpaper pealing off the walls - in some areas you could see where they had tried and failed to stick it back on.* Curtains which were falling off the rail.* Carpet which had questionable stains on it - Never felt clean enough to walk on without something on our feet.* Only 4 coat hangers on the rail to hand our clothes up.* Shelves - 1 had been put in backwards & dusty.* Unit - Missing the shelves so just the shell of the unit which seemed strange.* Dressing table - Missing trim on the cupboard door and you put the TV infront of the mirror.* Condition on the walls were bumpy.* Door frame into bathroom split.* Crack in the sink.* Smell of damp/death in the second room.* Hotel corridor looked like something from the Film the Shining. Old bowls of potpourri.* Hotel had scaffolding up around half of the hotel the entire time we were there with work men shouting.We spoke with management however they could not see what was the issue with our room and appeared to be a language barrier. If you would like any toiletries e.g. new towels, toilet roll and soap you had to pick this up from reception where it was stacked in the corner.

Staff were pleasant and attentive. Food and service in the restaurant for breakfast and dinner was very good. Room was clean on arrival. Room was a good size.

It's a big hotel and the decor is stuck in the 80's/90's. I felt hotel was a bit dark, grim and dated. Rooms can be stuffy.

The service from the staff was always with a smile. In the restaurant, the food was of a good quality for evening meal and breakfasts had a large choice. It had all the amenities that you would expect of a 3 star hotel and I believe it is good value for money.

Very clean and the free breakfast was wonderful. Service was superb.

Bathroom door was hard to open.

Didn´t manage to sleep due to bad beds.

Beds are probably 200 years old. They are horrible and didn´t sleep all night. Have unfortunately had to stay there several times, and beds suck. Internet does not exist. Bad hotel.

Breakfast

No lights worked in the room,i trying calling reception an got a answer machine left a msg.And we went out for the evening.No lights when came back at night.