The Lerwick Hotel

Pros: location, cleanliness, excellent restaurant, courtesy of staff, wonderful deep bathtub, very good breakfast buffet

Cons: teeny tiny rooms, terrible beds with springs poking through, overall dated decor and “run down” vibe, no elevator, no fridge or microwave in room, no soda machine, no ice machine , very squeaky floors overhead

We did get a partial refund when asked.

For £200 a night it was very poor. If we had paid £75 it would be acceptable.

Great location

Old and dusty bedroom. Poor quality food. Staff look bored.

Expensive, Noisy and poor quality heating and a smell in the corridor that they tried to cover ip with air fresheners

The smell and poor heating

Location, parking.

Rooms very dated. Shower was awful, very poor water pressure and hot water would take the skin off your back. Strange smell as you enter into the hallway of the rooms from the reception area.

Food and drink selection is very good and the staff are helpful and friendly.

Bed and shower not great, but did a job.

Breakfast, Location, view, staff, Heated towels, Room service

Shower access hard to get into (no hold bars) and operate the flow and the temperature control. Door key hard to lock and unlock.Towel rack heater too close to toilet causing burn when touched if not covered by a towel.Dinner meal having limited selections that did not change during week.

view, location, staff were beyond excellent

beds were outdated and terribly uncomfortable

Lovely view from the bedroom and breakfast room. The staff were very helpful.

Room was small,very tired and dated.

A clean room with a nice view and quiet. The location was an easy walk into Lerwick with ample parking

lack of electrical sockets to charge up devices - phone , camera and ipad.Also on checkout , I was expecting to be asked how my stay was but no conversation at all really . Just presented with bill . No issues but , personal touch would have rounded off the stay nicely.

Location and staff were very good. Ate in the restaurant too for lunch and evening meal. Very high quality and delicious.

Can’t think of any dislikes.

Staff are very nice. Place is very clean. Had a good meal. Good internet for streaming to TV.

Shower was pathetic; more of a dribble than a shower.I’m 6’ and the single bed was far too short, as was the duvet.

We had just come off the ferry from Aberdeen and was able to get into our room earlier than expected and the room was amazing with great views and the staff were lovely!The food was good and we had a pleasant stay before moving on to Fetlar.

Really clean, staff really friendly and checked me in soon as I got off the ferry. Breakfast was really good.

Price was high for the target audience hotel is aimed at.

Breakfast GoodView Good - unfortunately the weather wasnt!Room good on the whole but we noticed a few things - the radiator was positioned too near the toilet. Whilst the radiator was good for keeping the towels warm I was bothered about sitting on the loo without burning myself! Think the format for the bathroom was badly thought out!

The staff were friendly and helpful

This hotel is in desperate need of a refresh. The entrance lobby is pleasant and welcoming, but the rooms are dank and dated. The smell of damp is strong, the decor is old, and the mattress is ten years past needing replaced. It sank in the middle and was extremely uncomfortable. The restaurant has grand aims, but the food did not live up to it. Vegetarians/Vegans - prepare to be disappointed. Pescatarians - they will find a way of adding meat to even the simplest fish dish. Breakfast? Straight out the 1990's.

Good location scenic views to rear, close to large supermarket for convenience & fairly short walk to Lerwick harbour & Esplanade

Rooms dated, small bathroom & expensive cost wise

Beautiful views from the room and restaurant. Fairly handy for most of Lerwicks amenities.

Decor a little worn and dated. Only one bath towel in the room, however plenty more available on request.

Poor run down hotel but staff excellent

Very dated hotel- needs a lot of TLC, tubs on floor to capture water leaks from several days ago. Squashed bathroom and toilet liable to blocking. Mattress so uncomfortable

Location. Able to leave luggage.

A bit over priced for what it was. Bar tables needed cleaning.