Hotel Ester

Rooms are nice and very clean. But, this is not a four star hotel. In particular, the breakfast buffet was very limited, barely a three star hotel. Note that the last floor has no elevator access. Staff was very helpful.

Excellent location, very clean, comfy bed, big window.

Great location near fabulous bars and restaurants and easy to get everywhere from. Clean comfortable spacious rooms and friendly staff

Location - right in Jewish quarter

Breakfast very poor. Lift often broken

Very comfortable bed.Good location Male receptionist are friendly

Expensive

Second time I have stayed here. Staff very helpful and polite.

The second double bed was a sofa bed and a bit uncomfortable

Perfect location, nicely decorated. Responsive staff. Lot’s of space in our room. Warm and clean.

Could be updated with nespresso coffee, and could use extra bedding

Good location within easy reach of many restaurants. Towels changed daily. Staff very helpful.

Breakfast hotel food was disappointing- chipolata sausages not my favourite

The property was well located, quiet, spotlessly clean, lovely helpful staff. The bar was nice too. Small and traditional, would highly recommend and would 100% stay there again. Such great service, booked our airport transfers and tours. All excellent

Nothing negative to comment on, it was lovely.

Location

I have stayed at this hotel on a few occasions over the years and have always been pretty satisfied with the place, however, on this occasion, not so much.The floors in reception, the lift, and the restaurant all look like they need a good clean. The room furnishings are old and tired, and all of the carpets look like they need a good clean. There is a ‘fusty’, stale, smell, in the rooms, the type of smell you get at a jumble sale. The towels are thin, and worn, and the bed ‘throws’ look stained and dirty. Breakfast has gone up in price, and is very poor, with limited continental options, stale bread, poor choice of cereals, hardly any fruit, and the ‘hot’ options, of which there are few, are warm/cold and never refreshed. No gluten free options for coeliacs. Very disappointing. The reception staff, apart from one young man, are blunt, and really make you feel as if you shouldn’t be there at all. We used the milk which was left in the room for coffee and were charged for it. This hotel used to be quite charming, as you could sit outside and listen to the four piece Jewish band, however, the outside area now looks neglected, tables not cleaned, and no heaters. The band was also absent.Whoever lists this hotel as a four star is wrong, a two star at best these days I’m afraid. Won’t be returning I’m afraid, which is a shame after using the hotel for over twenty years. I can only think that the place has changed hands maybe and standards have dropped.If I come again to Krakow I’ll stay in the Rubenstein, four buildings away. PS - the hotel arranged a taxi for us which drove around the Wrekin to get to our destination and then overcharged us! ?

Property was well located in the Jewish quarter in a lovely square. Staff were friendly and the rooms were comfortable. We wouldn’t hesitate to stay again.

The safe didn’t work and every time we tried it, it made a high pitch noise. Milk was not included with the coffee making facilities, although you could buy it from the minibar. Breakfast was limited and there was no discount when using the restaurant or bar

Location was perfect with easy access to all facilities we needed to visit. Loved the seating outside so relaxing to watch the world go by. Also loved the band. Breakfast was adequate slightly more choice would have been appreciated but was fine and value for money.

As above more choice at breakfast and a little hotter.

I really enjoyed my stay. It was one of the best hotels which I stayed in. The room was very beautiful, clean and comfortable. Super friendly staff at the reception. Very delicious breakfast. The location is perfect to explore Krakow. Highly recommend!

Great location, friendly staff, suitable check in time, breakfast from 7 till 11 o’clock, amazing facility.

Perfect location, lovely cafes , bars. Next too the old jewish synagogue. Hotel fantastic.

Nice, smart hotel. Exterior sign needs lights as hard to see when arrived at night. AC fixed when asked

AC leaked. Was fixed but limited. Bed in part of room without AC. Cleaning staff noisy in early morning.

Beautiful design, great tasty breakfast, welcoming and pleasant staff. Organised a taxi for my mom to pick her up from the airport and to go to the railway too.

Everything was nice, no complaints

The location was excellent . Reception staff were very pleasant .

The bedroom smelt of dog . The staff in the breakfast room couldn’t wait to get rid of you . We went for breakfast at 10.15 one morning but felt as if we were a huge inconvience .

PositionNice old-fashioned Comfortable bed and pillow

Cleaning service between the two daysRoom a bit too small

Very clean, great location in Kazimierz, less than a block from public transport (tram)