Grand Ascot Hotel

Great room and beds, quiet location, friendly staff, good price

Very clean, well equipped and central location.

Staff were fantastic and always helpful. The food was brilliant and the location was great. Only a short walk to the centre of the old town and a good base for exploring the city.

Its not a dislike at all, the Facilities are standard but its a city hotel so you cant expect a 50m rooftop swimming pool can you.

Exceptionally clean, sleek design and welcoming staff. Bed was very comfortable and set in a large, well-appointed room.

Everything was good and the rim was great

The shower was slippery and I would suggest a bigger mat for the bathroom. Furthermore the pillows could be improved

Staff were very friendly and helpful. Price was excellent, Breakfast was very good. My room was quite comfortable. Location was ten minutes from my conference and near the old city. Great for walking anywhere. Lots of nearby restaurants. on a one-way street which cut down on traffic noise. I will gladly go there again.

no complaints

In my opinion , one of the best hotels to stay in the center . Both for Couples and for family .Wonderful ad delicious breakfast .This is our second time !

Practically everything...staff, location, breakfast, tidyness, etc.

Perhaps the garage use charge could be a bit cheaper.

The hotel is extremely nice and everything looks brand new. Our room was nicely decorated with a lovely bathroom, all of which was spotless. We were upgraded to a slightly bigger room. The staff were pleasant and helpful. The breakfast was excellent with lots of choice. It was a good location, being a 10 minute walk to the city centre.

Good location. The hotel is located in a quiet area, within walking distance of various attractions. The room was really clean and the bed was comfortable. The breakfast was good and varied. Quiet and peaceful hotel. Customer service was friendly.

A small minus was the pillow selection of the room. There were several pillow options, but at least in our room the pillows were either too thin or too thick. It would also be good if there had been bathrobes in the room.

The location was good. Quiet, short walk to the main square , near all the key places and also easy access for transport to get to you. Taxi easy to get. The property was clean, I was impressed with the cleaners. . The storage in the room was also good- plenty of hanging space which I appreciate with the big coats and jumpers! The breakfast was okay (not the best I’ve had). The coffee was from a machine and really vile tasting. In similar hotels we’ve stayed in for a similar price they offer freshly prepared cafetières. Quite a few options - some cooked, plenty of nuts and tea and a few alternative milks. I would have liked to have seen more fruit options but I understand it’s winter. Quiet area which was a plus and very cosy in the cold. If it was sunny or less icy, there is bike hire which is also great !I am a regular gym user and the gym was open 24/ 7 which was one of the reason we chose this hotel. The gym was basic (as are most hotel gyms). Again, not the greatest I’ve had. It had a cross trainer, treadmill and some weights. If you’re a biker you would not have a static bike to use. No one was ever in the gym when I was in there. The gym was too hot! And no way I could easily see to adjust the temperature. There is also a sauna but I didn’t use this. Water dispenser on each floor of the hotel and a refillable water bottle in the room which was a nice touch.

As briefly touched on before. I did a lot of research for this hotel. I take my trips seriously as my partner is in the forces and so our time together is limited. We therefore, like to ensure our hotels are the best possible within a certain budget. This hotel was reasonable price, but I still don’t believe it was as good value as others we had stayed in. I also don’t think was the best 4* hotel we’ve stayed in. We chose it because of the high trip advisor ranking. To improve - tea and coffee facilities in the room could be much better! Four tiny little pots of coffee cream :/ The beds- I barely slept. The duvets were two singles on a double bed and I found this frustrating in the middle of the night as they are just not something I’m used to and barely covered the two of us. There was apparently a pillow menu - I only became aware of this on the last night when I was having a play around with the website. This was not vocalised to us upon check in, which is a shame as I probably would have swapped my super soft pillows. Check in was smooth but I really didn’t feel the staff were overly friendly or went above or beyond. No map was offered, no questions if we’d like to know local shops / restaurants etc… no welcome drink. Again, similar ranked hotels these little touches are appreciated. I would visit krakow again and we had an amazing tripe exploring. We will return but probably not this hotel.

Room was very comfortable. Hotel in ideal location for sight seeing. All staff very friendly and accommodating.

Everything! It was amazing. Comfy, great stuff, great location, clean. Great breakfast, Great value for money. Best choice for krakow!Highly recommended!

Nothing to not like

Beautiful new and modern hotel in a perfect location — close to everything! The staff were super friendly and helpful. Definitely recommend!

The hotel was lovely and clean,beds very comfortable room fantastic

Location, facilites, environmental awareness

I would like to have seen more fruit and yoghurt at breakfast

Great location, attentive staff, clean rooms, quiet neighborhood very close to all of the sights.

Good breakfast

Bugs in the crib bite my baby in the arm and face cheek

Appreciated many helpful, kind front desk staff, comfortable bed & pillows, mini-frig empty ready to use, kettle, convenient location for walking to sites & to public transport.

Housekeeping was tricky. They kept taking my key out leaving mini frig power for the day, despite requests that this stop. Once she arrived mid-morning when I was on a work meeting call. She persisted in knocking on the door. I asked if she could come back later. Then she had her manager call. I asked if she could come back later. They seemed to disregard the door tag. When they cleaned the room, they often missed basics like toilet paper & refilling soap bottles. The TV had only one English language program which was Euro News which just replays the same newscast. Missed options like Al Jazeera, BBC or CNN international

The hotel is at a great location, only a short 10min walk from the main square. The street the hotel is located in is quiet and nice with some caffes and restaurants right across the hotel. There is also nice inside and outside seating in the hotel’s restaurant to wind down.The staff was very professional and accommodating. The room itself was super clean and spacious with everything you need. The bathroom is also big and comfortable. There was an option to choose pillows, if the regular ones do not suit your needs.

There isn’t really anything to not like, but to note:- the bed is a bit on the softer side, if that is something to worry about- the wardrobe is a bit small for long stays