Lwowska 1

Staff was friendly and helpful.

It's very good location, easy parking and very frienfly staff.

Ventilation in the bathroom was broken.

Spacious roomQuiet Interior design

A little bit further to city center than expected

Location and clean with good facilities.

There is a parking fee per night which is not included in the room booking. It’s first time that I have been charged for a parking in a hotel.

The location is next to a tram station, at about 4 station from the old town, in a quiet area with restaurants and supermarkets very close to the hotel.The size of the room is bigger than the most in Krakow, with modern look and well equipped.The breakfast is variate, fresh food every morning, but the same everyday.

The staff is not actually welcoming and friendly, or maybe it was just us meeting 2 straight-face receptionists, not very customer oriented, just robotic explaining the details without any empathy or interaction. Had few queries and requirements during the stay and they weren't so very helpful and willing to solve the requests.There are no slippers and bathrobes in the room, which for a 4 stars hotel is quite unusual. Also the complimentary water is not provided daily. When I asked for the slippers at least, I was redirected to the SPA to ask there some one-use only paper slippers, not good at all. So make sure you are bringing your own slippers.The pillows are extra thin and soft, we slept with 2 pillows each, as there are 2 back-up pillow in the closet.The customer service can be improved.

Cosy and spacious apartment rooms, with great breakfast and non-stop reception.

Good location, close to public transportation, close to Schindler's factory, close to train station to and from airport, good breakfast, sauna.

Some slippers or bathrobes in the room would be nice.

Location. Very close to train station. Walkable to city center. Quiet

Weirdly placed gym equipment in the spa lobby, not comfortable to exercise.Spa did not provide slippers or robes. Very cold in the spa "relax" room. Couldn't get the massage because you have to book a couple days in advance (we only stayed two nights).One morning breakfast was served at the restaraunt and it was overcrowded and we had to wait in queue to get in and to get free table. Second morning breakfast was served in the bigger dining room, no issues there.Very low ceiling in the rooms under the roof. If you're 6"0 or taller, you won't be able to walk freely. No soundproofing between rooms.

Good location, walking distance to city. Nice spacious rooms and are well equipped. Breakfast is good, varied and something for almost every taste. Staff is accommodating and helpful. Overall nothing to complain about.

Beds are on the firm side. Works for me but I have collegues who complain, so it's individual how you like them and it can affect your sleep quality. Takes a long time to get the temp right in the shower, and a long time before getting hot/warm. These are minor issues not affecting the overall impression.

Very friendly and helpful staff. Rooms are clean and spacious and beds very comfortable. Breakfast was excellent. Good transport links, a tram stop just round the corner, to the Old Town although it's perfectly walkable, 30-40 minutes. Some lovely restaurants nearby.

Great breakfast. Comfortable, spacious, quiet rooms. Easy walk to the Old Town and other sights.

It's great that there was parking, but we had to pay extra for it. We had to leave prior to breakfast on our last morning, but still had to pay for it.

Breakfast was good, people nice, nice design

TV small and in the bedroom fastened far too high on the wall.

The room is big and you have what is needed for your stay. Parking available, but you have to pay for it.

During all my trips, I never staid in a room with so much noise. I asked hotel for a different room second day and they didn't wanted to change the room, even though I believe they had some options.Recommendation for future travelers, ask for a room with view to internal garden and not towards the street if you want to sleep.

Everything! Location, clean, comfortable, staff is wonderful

Need a microwave in the room

Very clean and comfortable beds. Staff of reception are nice . Restaurant down was delicious. Very close to river and only 20 minutes walk to the mall .

1 room was not air conditioned. We didn’t need a/c but i had to close the window because of the street noise and sirens of ambulance. Staff of the restaurant are not very much friendly. I think they hate Arabs.

Clean, central, polite, with a great breakfast! New and large rooms (mini-apartments), central location in the Jewish region close to the river and numerous museums. The staff on the reception is awesome and very helpful. The breakfast is very-very good, fresh, and tasty with lots of Polish and "international" food.

The only thing that dissapointed me was cleaning -- it really depended on a cleaner, and sometimes they forgot to replenish a toilet paper, did not clean properly, did not replenish tea, etc. Small things, yet slightly sad. Otherwise, it is an awesome hotel!

Very comfortable, nicely furnished room, clean. We were very satisfied.

Great location for visiting the Kazimierz area and Schindler’s Factory museum. Very close to trams and buses to quickly get to the Old Town, but it is very walkable too

The apartment rooms need microwaves and the bathroom drapes do not block out light well enough

Breakfast was delicious, with huge variety of food :)Rooms were clean and spacious.Good location, next to the river, tram station 2 min walk, 30 minutes walking distance to the old city

Nice large family room with two separate bedrooms. Two bathrooms and living room space. Comfortable beds, helpful staff. We stayed in a lot of hotels on our trip. The deco looks very stark, and grey, but comfort-wise this was one of the best hotels we stayed in!