Aparthotel Old Town

One of our two rooms was nice size. One was tiny.

Kids running the halls knocking on doors looking for their friends. Staff did nothing about it.

Location was great, right outside the heart of old town. Perfect! Staff were friendly! Staff was quick to respond to messages and very helpful. They let us leave our luggage before check in and helped with bags for check in. Check in and check out was very easy! Showers are a nice size. We liked having 2 chairs in our 4 person room.

We requested a 4 person and 3 person rooms. The 4 person room was large, but the sofa bed for 2 people was quite small. It was smaller than a typical double or 150cm bed. It was too small for my teenage boys to share. Luckily my husband and I are petit and could share it. The 3 person room had no space. The hotel added an extra bed, but then there was no room for suitcases. There wasn't even enough room for the door to open. The rooms were basic, and that's ok. We don't need anything fancy. But it looked much nicer in the pictures than it was in person, so we felt deceived. Yes, I would stay there again with my family of 4 now that I know what to expect. But I'm not sure I would request the same room because the bed was so small.

location

1- WiFi on 4th floor worked only 1 day of a 4 day stay; if you don’t have a cellular data plan, be advised! 2- reception desk open only 9am to 6pm; I had to alert my friends who were arriving at 7pm to contact reception desk for how to get into their room; if I hadn’t arrived prior to 6pm, I don’t know how we would have been able to check in

only location was good, but it didn't cost the price with such a room.

It was old and not clean. there were cockroaches near the window. Also the internet connection was very poor.

Beware that the photos shown of their rooms do not fully match what is actually available. Our room was disgusting and with no front desk service, we had no one available to immediately attend to the issue. A makeup mirror was shattered in the sink, bed sheets had holes and stains, and the mattresses are severely stained.The rooms shown are only for street facing rooms. There are many crammed rooms are the back of the property with NO elevator access. At night there is poor lighting and checking in after dark is a hazard with large luggage.

There is no 24/7 front desk service. Poor lighting at night. Rooms are in bad shape, not cleaned. Shattered mirror in the sink, holes in bed sheets, and severely stained mattresses. Signage for rooms are also horrible and not helpful.

I loved the location And not many people probably mention things like that but we loved the beds, mattresses in that matter Bad mattress can ruin your trip if you can’t get good rest In this case was excellent Great job

Lack of windows We got two skylights and one tiny window Understand that we had top floor apartment

We were pleasantly surprised – very clean, spacious, and a delicious breakfast. Two large beds. A lovely girl at the reception. Thank you!

For the good things: the location is convenient close to the transportation hub and the old town. The room was decently sized and overall comfortable in the class of similar rebuilt apartments. The breakfast good quality and quite generous. Easy check in. The price however was way out of what we reasonably expected. The assessment done based on the properties in the comparable price range, in Poland 4-5 star.

Well, this is not a self-sufficient apartment, rather rebuilt multiple units from a single apartment with some resemblance of a self-sufficiency. There's no kitchenette or even a microwave. The room is spacious for a hotel room but falls far short of a full-sized apartment. Shower a regular stand-in stall. Entrance hall small, sounds and smells pass freely from the corridor. Granted, this isn't an easy problem but at triple to quad price to comparable places I expected more.The room was on the third level, still the street noise especially from street cars was quite noticeable even late into the night, some vibration as well. There are other rooms in the back that could be quieter but if we paid 110 Eu a night, what would that luxury cost?Finally, the service. I booked the place by mistake confusing the conversion of the local currency. Within minutes, literally I realized that and requested a cancellation. Booking attempted to mediate but to no avail. What could be the rationale for this decision of the hotel we were at lost. But if the idea was to smite us with the service and quality well that didn't quite work out. It could be a reasonable option depending on the purpose of the visit and budget. But at the level of comfort and service, options in a significantly lower price range can be found. Overall, for the quality/location/price balance we weren't satisfied.

It has everything an hotel needs to have. Very comfortable, clean and beautiful

Just a minor thing, I got the room on the fourth floor, I don’t mind taking stairs, but roof was low, so it’s a little inconvenient for tall people.

Although I had requested a quiet room when I arrived I was given a room facing the street. The staff promptly changed it to a quieter one. The location of the hotel is perfect, walking distance to the castle and to Kazimierz and the center of the old town. The room was clean, the bed was comfortable, there was coffee and tea in the room. The water pressure in the bathroom was very good. We could leave our luggage at the reception after check out having an afternoon flight.

The blinds on the windows do not block out the light very well. Some of the cups and plates were chipped/cracked.

It was walking distance to main attractions

Being in the loft and the area

good location, comfortable bed

no soundproof. You hear EVERYTHING from the neighbouring room.

Excellent location, in the centre of the city, small bedroom but bug bathroom, very clean and warm room

The doors are a bit difficult to lock

Location.Spacious Room.Easy access, lift.Adjoining cafe for breakfast and other meals.

Rumbling noise of road/trams, I did sleep but sometimes this interrupted me returning to sleep at night.

Good location and good value for money

Shower was actually a bath with showerhead. Low Angled ceiling above so couldn’t actually stand to use as shower. Floor was dipped in places possibly broken floorboards under carpet

Clean, comfortable room and very attentive, friendly and helpful staff!

Nothing displeases me

Location was very good. Close to trams and train station. A short walk away from the old town and the Jewish quarter.

More pillows in the room would have been good.

Gorgeous room, wonderful location ♡

Be mindful if you're a light sleeper - some rooms directly face the tram lines which can be loud from 5am onwards. Earplugs did the trick though!

Beautiful building, very clean, comfortable and welcoming, our room was a great size and lovely en suite bathroom with clean fresh towels! Perfect location to krakow old town main square and the central train station! We loved it, would definitely recommend and would definitely return thank you for our lovely stay!

Great location. Close to old market sq and tour pick up points. Able to walk to mist attractions. Close to train station from the airport. Easy check in at property. Extremely warm room which was great as it was the middle of winter.

Very happy with the choice