Passage Kraków Kazimierz Hotel by Milo Hotels

The hotel was warm and exceptionally clean. We loved the location it was outside the main town but close enough to walk in 5-6 minutes.

The hotel is situated in a very good place, close to all the attractions, in a walking distance. Staff is very friendly, and willing to support. Breakfast was great!

It is a bit outdated. I expected a bit higher level for 4 stars hotel, so considering everything I would say it is strong 3 stars.

The breakfast and the breakfast staff was superb.

This is the worst 3 nights hotel stay of my life and I advise you not to book this hotel chain. This was my first time, and will be my last. They don't value their guests. I have stayed at over 200 hotels around the world, on my own and for work. Many hotels in Poland. And even though I wrote this 4 star hotel in Kazimierz after this uncomfortable stay, with specific details of the things that went wrong, and with photos and videos as evidence of it, they don't want to compensate me in any way. Imagine trying to relax and enjoy your hotel room before Christmas in Krakow, a dream come true, but be assigned to a room next to a washing machine room that is making noise from 8-16 and into the night (as I have video of), and a tech room also, with a WIFI station with power on for the hotel, that makes your skin crawl and gives you headache. That is not comfort. On top of that, the heater in the room was broken. It was supposedly fixed during my stay, but there was no change. Cold room and 0 degrees outside. But given two, small, hardly working radiators and blankets to make up for it. The minibar did not keep things cold I found out check-out day. There were only few TV channels working. I booked the hotel 3 and 1/2 weeks before arrival. I got the last room because the hotel was full. But that is no excuse to offer an expensive stay in a room that can be very disturbing for their guests. They should not sell this room without a warning that there could be some disturbance because of the location in the hotel. The staff was questionable, contradicting the things that I was saying and pointing out ("This is normal", "Nobody complains about this but you"). They reacted quickly, but their attitude was mostly bad. Only 1 person made me feel welcome, and that is Kascper. I am beyond disappointed that the management denies me compensation. I feel like I deserve it and if they had just given me something, I would not have written this.

Wonderful staying, all perfect.Had a small issue with my flight to go back home,but all solved with Klaudia's and Kanan's help.Special thanks to both of you!

Liked the courtesy of the staff

For 3 people only 2 blankets were given. Breakfast spread could have included live food station for egg fry, omlette, etc

Great location, super clean and best breakfast in town! Very friendly staff and lovely reception area.

The payable underground parking at £20 is a bit too much.

Great location Rooms where very clean and the breakfast was top quality

Good breakfast, clean, short walk to eveything you needed.

Really hard beds, we both had hard time sleeping becouse of hard beds.

Location room size was good breakfast was good selection qmd cleanliness

Cushions rather than pillows bed was not comfortable certain staff very rude and blunt

Great location, kinder playroom on -1 floor. Nice breakfast. Staff managed issue with a child bed vert quick.

Soundproof walls(very noisy in this location). Hot water was running with a noise(like a pumping trr trr)

Nice room, staff were great, food was excellent.

The property is in a good location. It’s clean and comfortable, and the breakfast is very good.

Nothing at all.

The hotel was modern and clean. The rooms were spacious and the staff were friendly, welcoming and efficient. The breakfast was good with lots of choice

Perfect location, nice staff, excellent breakfast

The location of the hotel is convenient for sightseeing. The room is spacious and clean.

I had to ask for a room change, as the one prepared for me had a connecting door to the neighbor room. After more than 12 hours traveling and arriving at the hotel late in the evening, I could not afford to listen to the neighbors' impressions of the city, which did not stop for a minute. There was no noise. Two people were just talking, and I was an unwilling addition to the conversation. The reaction of the staff at the reception was unpredictable. They had to follow a protocol and could not give me another room without talking to the neighbors first. The thin door between our two rooms was not taken into consideration, a young lady at the reception was quite impatient while solving "my problem" as she called it.

The breakfast is wow! Plenty of variety. And the room is very big for the price you pay and compared with other countries.

Some in-room details can be improved (tissue, better pillows).

Excellent hotel with consistently high standards. Professional service, a very comfortable room, a well-organised breakfast, and an efficient, knowledgeable reception team. I felt safe, well informed, and valued as a guest.

Great location, clean and super helpful staff

No complaints.

The hotel was very clean and comfortable and you couldn’t ask for more for the price. It was very accessible to everywhere with the main square about a 20 minute walk away. Breakfast was included which was buffet style and had everything you could want……fruit, yoghurt, pastries, cereal, bread, ham, cheese, pancakes, scrambled egg, bacon, etc., you couldn’t go hungry with what was on offer.

There were 2 coffee machines but they only dispensed one cup at a time so there were generally long queues for them and the coffee wasn’t the best. Also the apple and orange juice tasted like they had been watered down. These are minor points though, generally everything was very good.

The breakfasts were really good and varied.At our last night, we had to do an early checkout for our flight, and the staff made a well prepared breakfast box for us to go, which was really good.The room was clean, and it was cleaned every day.Staff was very helpful and polite.

Pillows a bit small and the blanket is not big enough.But we asked for more pillows and they gave us.