Côte Ouest Thalasso & Spa Les Sables d'Olonne - MGallery Collection

We loved it. Great facilities, amazing breakfast, good location.

The spa

The wait times at the bar and restaurant. The restaurant is pricey for the food served. We went there on the 2nd service, and the kitchen was already closed so our dishes were obviously not so fresh…

The beautiful pool and spa facilities, large comfortable and clean room and very pleasant staff.

All great

The sea view rooms had a great view. We liked the little outside pool. We liked the location. Nice soft pillows.

The pervading stench of cigarette smoke. Despite rooms being advertised as non-smoking, guests are encouraged to smoke on the balconies (ashtrays provided) and this blows back into neighbouring rooms. We couldn't have our balcony door open at all as our neighbour was a chain smoker. The first room we were given smelt so bad that we were moved. The second room seemed better until our neighbour lit up. It was miserable! After voicing our dissatisfaction during our stay and at check out, we were eventually given a token discount, but it was a drop in the ocean compared to how much we had paid. Breakfast nice but way over-priced.

Beautifully decorated hotel and restaurant. Excellent restaurant and a lovely reception area with the bar looking out over the ocean (same as the restaurant).

Friendly staff , good facilities. Clean and comfortable . Didn’t use restaurant so can’t comment on food . Good variety for food outside hotel .

Room hot . Air con ineffectual. Asked to have fixed and wasn’t. Room very hot and uncomfortable to sleep and stay in

Great location and facilities with polite and efficient staff made it a very relaxing stay.

Size & comfort of the room, kindness and professionalism of the staff, quality of the food, amazing breakfast, parking spots beside the hotel.

Situation of the room, close to the garbage bins and delivery area.

The resort is very nice. No need to leave the hotel during your stay. The rooms have a decent size and are clean and tidy. Service is perfect and well organised. Restaurant has a good menu with amazing dishes. Walking distance to the beach.

The treatments at the Spa are very nice but overpriced. A bit of a disappointment for a great experience at the resort. Leaves a bad taste after two days at Côte Ouest Hôtel Thalasso & Spa Les Sables d'Olonne.

Very nice outdoor swimming pool, really nice bar area and the staff was very friendly.

Good spa facilities, room layout and bathroom was nice and spacious with nice window.

Staff were moody and rude. Offered to upgrade us to a sea view room but then when we arrived said that it was a mistake. They didn’t offer anything else considering it was mine and my partners 5 year anniversary. Disappointed with the service and was told to go somewhere else if I wasn’t happy with the room.

Location was fine.

Check-in was disappointing. No one wants to be up sold at check-in. Check out resulted in being charged twice for the room stay. Luckily they realized their error and refunded my credit card. They must need an IT upgrade and staff needs to be properly trained to use it. The heated towel rack in the bathroom was broken by the switch making it a security hazard. Water and electricity are not a good combination. This is the hospitality industry. The staff should be more welcoming and friendly.

Situation of the hotel was perfect unfortunately we didn’t stay long enough to use the facilities, great place to relax on our journey back to the U.K. Hotel staff were very friendly and attentive especially Sandra on reception who couldn’t have done more to make our stay special.

great food, quiet rooms

rooms quite basic for price

Breakfast was excellent we took this in our room and enjoyed the scenery from our balcony the restaurant in the evening was exceptional the taste the quality of service was second to none we were delighted with the facilities and used the spar and pool etc. Spar and Restaurant were wonderful quality food quality service knowing France and England / USA we thought the Service was level with the UK and USA which is not always the case in France generally speaking however the hotel service and the fact that people knew and understood it was a special occasion made everything even more perfect from when we arrived to our bedroom, through to the evening meal made it exceptional thank you

one small but very important point we noticed was the footpath towards the reception - there needs to be a more prominent, clean and signposted route from the carpark to the reception without walking up the road or the side grass area.

Very good

Only 1 bottle of water in the mini bar!

Exceptional

Superb

Superb

Superb