Castello di Casole, A Belmond Hotel, Tuscany

- overstaffed, but in a good way, there's always someone everywhere to assist you in need, very professional all of them - great spa area for relaxing - big infinity pool with a nice view over the valley - nice view from the rooms- comprehensive breakfast, a lot of fruits, juices, cheese selection - a lot of free activities included (bike rides, focaccia / cocktail lessons, wine tasting) and various small complimentary gifts

- pool water might be a bit cold- very short spa schedule (11:00-18:00), if you're somehow staying only 1 day then all you get is 2 hours probably

Absolutely stunning hotel .the landscape , food and drinks are all stunning .the staff are wonderful and very accommodating.

The view, the scenery and the story behind it.Amazing food & service.

Location, facilities, style, room.

Breakfast could have been more rich and a higher number of waiters is needed.

view from the room outdoor space, location and site

rooms look outdated and far from the main building/pool

What's not to like? Beautiful hotel, fabulous facilities, friendly staff, great food.... one of the loveliest hotels in the world. I particularly loved the beautiful infinity pool. Great spa and gym too. Just go!

Landscape , quick service, happy staff

Nill

Everything was perfect except the prices. Great views, very kind people and cozy/ancient atmosphere. All services were on exceptional level. Food was very delicious.

All prices in restaurants/bars are unbelievable high as well as the price per night.

Location is excellent, the property is magnificent, the breakfast is great. Rooms are spacious and the private terrace is a great value to privacy while being outdoor.the Manager was responsive to the issues we faced so well done to the customer service.

Service is too slow and a lot of requests were missed. Examples are:1- we arrived and asked for a third bench for the outdoor terrace as we were a family of three. none arrived.2- at the breakfast , you have to repeat the order and follow up on your orders many many times to get them right then to your table.3- While water bottles are available everywhere at the property, in the room, at the parking, in the lobby etc... , at the pool if you ask for a bottle of water they charge you 5 euro... not sure why ? you could get the bottle from your room or from the concierge.4- Spa booking: pls understand the rule of booking as when we checked in we were asked if we like to book and we said in principle a certain time and date to be confirmed, to find out later on that if we miss our time we are in the cancellation policy and we will be charged. We had to explain to all staff and manager that one we did not confirm, two we were not informed and three this is not the right way to welcome a guest at the hotel.

We like everything in the hotel. The view and environment were breathtaking and unforgettable. It was definitely one of the best hotel we have ever been to. The spa was beautiful and relaxing. We also enjoyed so much for the hospitality of the staff, they were so helpful and took very good care of us. We even received a bottle of wine and free upgrade from them to celebrate our honeymoon. Though it was a bit expensive but we think that it was totally worth it.

very beautifulgreat facilities

Room cards are rubbish and need to be updated. should happen at a place like this it’s expensive

stunning setting, very private, great staff

the rooms decor was a bit basic, the finishing touches in the room were great however.

The price was high, but it was well worth it all the way, I won't go into details because I don't want to ruin surprises but it was the best stay I've had in any hotel I've been to in my life. Also, don't miss out on the truffle hunt!

That we couldn't stay longer.

Exceptional service and a beautiful hotel. The team was supper attentive and happy to assist with everything. Room is spacious, very clean and also the shower and bathtub are great. Bed is very comfortable. Breakfast is great with nice selection of food and great service.

Some issue with the toilet water not stopping to flow. We asked for a fix but it wasn’t helpful. not too major. Also - our room on the 3rd floor was next a chimney that was burning wood all morning (pizza oven). It caused our room to be filled with smoke which wasn’t a nice experience. They suggested a room change but we just decided to avoid the hustle and keep this window closed. there’s a couple of other windows we could open.

It was a perfect stay for my husband’s birthday. All staffs are very kind and helpful. I would love to come back and stay longer.

Wow incredible views very luxurious

Everything was fine, people, service, place

In such suite there was only one bathroom which is not so convenient for families

This hotel will blow your mind away, from views, to service, to experience. Truly amazing.A tip is to book early, especially for activities!

Beautiful setting

Restaurant was not elegant enough

Everything!!!