Thalazur Saint Jean de Luz - Hôtel & Spa

The spa was nice but can get crowded, great facilities to unwind n the salt water pool was amazing for the aching feet n knees.

There were no English translations. We felt like they didn’t want us to there but got google translate and got over it. Town was nice

Terrace (but for weather).Location.TV/tapas lounge.storage space in room.Interesting building.

Lack of comfort in room.Lack of consideration in room for persons with modest infirmities ( seating too low and too deep,poor shower arrangement).Atmosphere a bit too "pushy" and commercial.Restauration too tapas orientated.

Great location: by the beach.Great staff: super friendly and helpful.Great room: spacious and clean.Will come back

La décoration, le design, l'aménagement

Bad

I was told you didn't have my reservation. I made a mistake with the name of the hotel and went to the wrong one but when they rang you to find the booking, you said there wasn't one. Ultimately it transpired that our Christian name and Surname had been transposed but it didn't take a rocket scientist to work out that it might be the same person. No refund or even partial refund was forthcoming which was disappointing to say the least.

Location and by the sea

Some parts were run down

Great location & amenities

Cleaned rooms rather late in the day There are no English translations of the spa treatment menu

ThalazurWe spent four nights here in August. Good base for exploring Saint Jean du Luz and surrounding area and even managed a day trip to San Sebastián. Reception was welcoming and efficient with good English. Staff they’re very helpful. Our room was on the first floor and was very comfortable and well appointed. We had a bathroom with long bath and great shower, plenty hot water every time. Large bed with good mattress, air conditioning that worked well had a small balcony that got sun in the late afternoon, early evening. We did not breakfast in the hotel since Petit Dejeuner is available in the town at €9 and we could not justify, or eat, €23 worth in the hotel. We only ate once in the hotel and that was in their Tapas bar. We found that good quality and good value. €50 got us a very fine special Croque Monsieur, Sausages and Patatas Bravas, washed down by two glasses of rose wine and a 50cl glass of draught beer.

Room had a fridge, kettle and coffee machine. Water was provided but deliberately no milk for the coffee or tea. Television had no English language programmes but hardly surprising since visitors from English speaking countries were not evident during our stay. Only negative was the relaxed attitude to servicing bedrooms, most times in late afternoon. We did not use the Spa pool since I had the wrong kind of trunks. Potential visitors should note there are no areas for sun loungers. The Spa caters for water activities, totally indoors. The beach is on the doorstep but sand was a throw back to us.

The room was clean, nicely decorated and good size, however soundproofing was not good, you can get noise from the outside even with closed windows and from the corridor. The breakfast choice and service was good. The spa is really nice and welcoming, and the spa staff is great, the spa can get quite busy sometimes though. The bar food and service was excellent.

While most receptionists are great and very helpful, some give wrong advice perhaps due to lack of training. The dinner restaurant has changed and is not as good as before.

Beautiful room, lovely and helpful staff (especially Christoph at reception), great location.

Restaurant had a beautiful sunset view but the food was mediocre.

We really enjoyed our stay. We booked it last minute so unfortunately we did t have a view. Other than that the room was pretty large so that a plus.

The only downside I’d say is the spa. I wish there were more amenities such as Q-tips, or body lotion, etc … but otherwise the sauna and hamman was very big and could accommodate a lot of people :)

Breakfast very nice. All food good quality. Location perfect overlooking the sea.

Well placed. Room good but would have preferred walk-in shower

No flexibility on check out. No beach towels

Disappointing

Our 4-day stay was disrupted when we had to switch rooms on the third day. This unexpected room change caused inconvenience during our visit.

The breakfast and setting for breakfast was one of the best i’ve ever had. All kinds of fruit, baked goods, cooked options, healthy options. Just a wonderful and relaxing experience. The hotel was full but we didn’t hear a sound all night. The beds were exquisite as were the pillows. The staff were so kind and sweet

no shower caps, no complimentary water, poor info about the facilities in the bedroom

Location Staff Cleanliness

Car parking, the staff were very helpful in letting us park our car within the hotel grounds

Paper cups in bedroom for tea and coffee

the view from our suite was excellent. The location of the hotel is excellent within easy reach of the beach, shops and restaurants. the staff were helpful and friendly. The suite was well equipped and comfortable as it should have been for the price.

The food in the restaurant was below standard when we had dinner. My wife's duck was almost inedible and my steak was tough. The restaurant terrace is a fantastic location so it was a pity that it was let down by sub standard food. Fortunately there are a number of good restaurants in the vicinity. We also disliked that our small well behaved dog was not allowed in the restaurant but this prohibition is not clearly shown on the hotel website. The buffet breakfast was average but let down by items of crockery not being available - such a cereal bowels. The room service was only available for limited times of the day which is not in accordance with a high rated hotel.

The location, the facilities and the staff

The restaurant food

The position close to the beach, although we did not have a view of it. The pool and spa were very good

The pool could have been cleaner