Mosaik hotel

We had a magnificent stay at Mosaik hotel. The staff is super nice and helped us get around the city by recommending us places to eat. The breakfast served at the hotel was amazing too. The location is perfect and near St. Jean de Luz’s city centre. The bedroom was nicely decorated and the bed was super comfortable!! We couldn’t hear any noise outside and inside so we rested peacefully!! We will come back for sure ??

We loved everything!!

Excellent, varied breakfast. Helpful staff and well-located hotel.

Room was spotless, bed was comfortable. Bathroom was small but functional.

A lovely welcome when we arrived..The location was very central. We stayed one night before beginning the Camino del Norde. I would love to return for a longer stay.

Location, friendly hosts, basic but clean rooms

Rooms were a bit small and lacked storage

decor was fresh & bright.hotel staff were very supportive.breakfast was excellent.

Room was super clean but rather small.no wardrobe, just a hanging railbathroom had no adequate shelving over the washbasin.Room was on second storey up with 4 flights of stairs. hotel is without a lift.

Comfortable details. Lots of counter space in the bathroom, so there was room for our stuff, plus short shelves on the sides for more things. Night tables with plugs on both sides of bed. Smart clothes hanging area and luggage storage. Great location and great breakfast. Considerate staff - they even have umbrellas for guests. Friendly service and courteous employees.

Excellent location, easy to walk to the city center and to the beachfrontVery nice staff Cot was made available for us, thank you!

One small tiny night light had an issue and was constantly lighting up even at night but we told the staff the next day and they told us they would fix it. There is a mouvement detector (with lighting) in the lobby so it was not easy to move around the flat (for instance to grab some water) at night without waking up the other people sleeping.

Good location.

Unfriendly and lacking empathy from the staff both on the phone and in person, recommending restaurants that were either closed or not available, poor room cleanliness (mold on the bathroom ceiling), no elevator for luggage, very simple breakfast, etc.

Very clean Very good breakfast

You can hear everything between rooms.

We knew things would be ok at this hotel when all of us were handed an umbrella after dropping our bags off early to keep us dry on a very, very wet Saturday. A lifesaver that day. Thank you ?. I spent a little bit more on breakfast. A nice way to start the day in pleasant surroundings...inside or out. Good place for kids and adults alike. Both lady and gent owners were warm, friendly and flexible to our needs. Lovely stay!!

Nothing really

- Friendly staff- Very good breakfast for a small hotel - Good location between beaches and train station

- Reception (and effectively hotel doors) close for a couple of hours around lunch time. This was communicated though beforehand so not a big issue.

breakfast, service

A kettle with a lead that was not long enough to use on the table. Being forced to use it on the floor. Not being provided with milk every day.

The hotel is decent, well located, the bed is comfortable, and the service is very good.

However, the photos do not match reality, at least on Booking, and I believe it’s fair to mention this for other users. We paid around €132 for one night during the low season on a weekday and were given an extremely small room with a very tiny bathroom. The room also had damp spots and stains in some areas. We felt that the price was not appropriate for the room we received, and the receptionist explained that due to the coastal humidity, these stains sometimes appear. He offered us the option of a complimentary breakfast. In the end, he moved us to another room, which didn’t have stains on the walls and was slightly larger. I’d like to reiterate that the bed was comfortable and the hotel was clean, but I’m sharing this review because what we received did not match the photos, and the nightly rate seems high for the type of room provided. I just would’ve liked to know this before booking …

The staff were lovely very helpful.

It was our fault for choosing it, but the property was next to a very busy road. The rooms were old and tired. Shower and toilet directly into the room.

Very friendly and helpfull staff. 10 min walk to resturants, beach or port but easy to get to from the autoroute. Breakfast was good and the resturant recommendation was excellent. There is limited parking at the hotel but there was parking available on the local streets. Will happily use again

Very comfortable, close to the train station, old town and beach.

The hotel was absolutely lovely! We were immediately greeted by a wonderful staff member. Our room was super nice and accommodated my wife and daughter. There was a comfortable bedroom and sleeper sofa in a separate room for our daughter. The hotel was near the main part of town and allowed us to walk everywhere. The hotel breakfast was very nice and there was a nice outside area to eat.

There was limited parking, so we had to park at a nearby parking garage. This was not a big deal, though, as it was close and didn't cost much at all.

Great breakfast dog friendly goid location and parking would stay again

Centrally located, boutique feel, clean and the staff were incredibly helpful and informative!

Nothing!