Adele Beach Hotel

Staff amazing especially Anna at the bar.

Good for swimingBeach wasent.

Nothing whatsoever.

I had the misfortune of staying at this dreadful excuse for a hotel, and I can't emphasize enough how terrible the experience was. From the moment I walked in, I was met with the most disgustingly rude and unprofessional receptionist I've ever encountered. They clearly had no interest in helping guests and made me feel like a burden from the start.But the horror didn't end there. After checking in, I was informed that my room was not available due to some vague "issue," and I was being moved to another hotel. I couldn't believe it! The replacement hotel had a dismal star rating, and it showed. The room was a complete disaster—dirty, outdated, and in a state of disrepair. It looked like it hadn't been cleaned in years, and the stench was unbearable.And let's not even get started on the staff at the second hotel. They were just as unpleasant as the receptionist at the first place. It's as if they were competing to see who could be the most impolite and unhelpful. I felt like I had entered some sort of twilight zone where customer service doesn't exist.I wouldn't wish this nightmare of an experience on my worst enemy. Avoid this hotel at all costs if you value your sanity and want to avoid the rudest receptionist and staff in existence.

Very good staff very good accomodation confortable.

The location is so far from all the attraction. Not appropriate for a solo traveler

- food was absolutly fresh and a big variety also for vegetarians- service was super friendly also to our baby. We feeled welcomed- room and bathroom were cleaned every day. towels were changed if you wanted them changed. - wifi did not work in the beginning but was fixed within two days

- rainshower was not stable in temperature and water pressure low. hand shower was good.

Right on the beach! Good food and clean rooms with helpful staff.

To do laundry is expensive but that’s not a big problem at all - the hotel was excellent.

beautiful pool and beds were comfortable plus modern design. sun lounges were ample and towels always available without restrictions.

food was often tepid, bland and choice rather repetitive. drinks also rather limited. room cleaning was very sporadic.

We get excellent service from lovely Christina at reception. Thank You for your carrying❤️All the guys in restaurant and Bar were lovely, and smiley. full of energy and nice? Thanks for all!Thanks for the housekeeper-cleaner team too, you work hard and precise, and still smiling all the time. all was clean and perfect!

Twice (arriving day and the last morning) we got some complication. I really would have wanted better service from the guy in the reception. Luckily we have Christina, who fixed everything.

What is not to like! I stayed in June. The airline changed my flight a day early and the hotel was able to accommodate us. The staff were extremely helpful, especially Christina. I would definitely return to the Adele hotel

the location is awesome, right on the beach

Food quality is poor, food was very disappointing, also you cannot take a sun bed at the pool as there are not enough, was a shame

Whoa. Absolutely impressed. It started with small gestures from the personnel (e.g., Ms. Christina at the reception desk would not let us check in until we had lunch / the restaurant closing in 20min). Then the location (get out of your room to step straight into the sea, or pool). Then the family-friendly atmosphere; the facilities; and the proximity to both the airport and Rethymno + Chania. And then again, the personnel: always smiling and willing to help, so one always feels welcomed and supported. Bottom line: we're super-happy and eager to return!

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Everything was perfect. Loved how close it was to the beach. Staff were super friendly. Food was nice. Rooms were great

Could have had a bit more variation between lunch and dinner options

Strict covid protection policies, Private beach, Surrounded by local shops and bars

No hangers nor fense in the groundfloor appartments to dry bathing suits

The staff was incredibly nice.The hostel looks clean and new. The rooms are very close to the pool, the restaurant and the sea. The buffet food was very good, diversified and changed from a day to another. It's a quiet place, perfect to relax. We wish we'd stayed longer.

The drinks didn't tast good.

This was our first time staying in Adele Beach Hotel, we had all inclusive package, and we have staid here just under a week. Unfortunately, we can’t recommend this hotel to anyone and in our opinion the hotel is overrated and we definitely will not stay here again.The rooms are new and it seems that they have been renovated recently, with air conditioning and a balcony. Unfortunately, the hotel policy is to clean the rooms every second day, this I not acceptable! as you can imagine they will become very messy quickly considering this is a beach hotel and you always get sand in the room. If you are interested in staying here with kids don't! Choose another hotel! Overall the hotel is tidy and clean.The staff are very professional and friendly, will go over and above to help you with anything you require, considering they are overworked and understaffed they are still professional and friendly.Special thank you to Christina in reception.The food is awful and tasteless, the chef should be shot, as he is just wasting the food as it all goes strain in the rubbish bin. What a waste!Don't worry it is not all doom and gloom, the hotel had a fantastic beach with breathless sunsets and sunrises that you will enjoy while having breakfast or dinner(if you can call it food). The hotel has a lovely Reception terrace that you will enjoy having a cold drink or two after a hot sunny day.The tours on the island are very well marketed. First thing most of the tours will start 7:30am and will finish 19:00 as drives to them are long and exhausted. Don't waste your money and time on them as you will be quite disappointed ?. It will be best to get a private catamaran as they due small groups that will go around the island and you can experience bountiful scenery and water activities.The hotel is over rated and is a 3 star hotel at best, the staff are friendly and helpful that is the only good thing about the Adele Beach Hotel.

Good location. Sandy beach(even though there were big stones in the water they were smooth) I think the best in the nearby area. I loved that swimming pool and beach were near by and there were enough sunbeds on the beach so we didn't need to worry about going there later. Beach towels provided.The food was really good.Strong wifi.

Cleaning only every second day. Lobby bar was quite small for the evening drinks.However we were a group of 12 people(family and friends) and due to regulations it's understandable.Beach bar opened only till 6pm.Missing some evening animation program for children.

Very cozy resort, ideal size, not too many guest, ideal during COVID but also in normal season. Apartments are nice and close to everything but separated enough. Staff is super friendly and funny always wearing masks and gloves. Very good food.

Beds are too soft and pillows are too full. Really the only downside. Beach is nice, but seabed is hard smooth rock, no sand, not a big problem.

very friendly staff. great food.

the hotel was clean & the staff were very friendly and helpful during our stay.

Superb

Superb