Rethymno Palace

location. cleanlines.pools. breakfast. staf

I would give it a 10. -1 point because of the young blonde at the reception, who for some reason was irritated and cynically answered questions.

Sea view room

1. The food it is bad. The same dood day by day. Drinks are very poor quality. Theatitude of stuff in the main restaurant was bad , we paid for HB and we felt awful like something is wrong with us and we don’t deserve same respect like others. We observed that cooks in the kitchen are chewing gum and make baloons on top of food. There are line of people waiting for food! It is unacceptable. 2. Room: very uncomfortable bad, it is double bed, cannot sleep at all , also the bed sheets are horrible, there is a smell persistent in the room and in hotel, a smell from sewage. In the check out day we found a huge bug in our room!!!!! It is saying enough about how clean is this hotel. 3. Cleaning in the hotel it is poor. Both pools, for adults and children are very dirty! 4. Beach it is also dirty, full of cigarettes filter and the entrance in the sea its difficult because it is about 15 m of rock plates. it is only one shower for the whole beach and again people waiting in lines. I didn’t see at all the safeguard!!! It is unacceptable when you have such risks in the sea like rocks! Access to the sea it is impossible without special footwear. 5. The hotel does not deal with the big number of people. Kindly ask the administration to take in account our comments and improve their services quality! We can make the difference because we were staying in 3 hotels during this period, and it was the worst one.

Location was superb, right on the beach, waking up to the waves each morning.The staff were always friendly and really helpful with any questions or issues we had. Food was delicious and plentiful during meal times. Our whole experience was super relaxing and exactly what we needed.

Little things like having to pay a cash deposit at the spa for towels for the pool.No snacks being available between 16:30-18:30 (which is a problem if you had an early lunch or came back from a day trip) nor any food being available after 21:30.Having a dress code but not enforcing it, either have one or don’t, but we made the effort to comply and bring with appropriate clothes, while other guests showed up in flip flops and shorts etc. Need more plant-based protein options to add variety in the buffet. These are little things, that keep us from giving 10/10.

I recently stayed at Rethymno Palace and had an overall pleasant experience, though there were both positives and negatives. On the plus side, the hotel was clean, located right on the beach, and had a great beach bar with friendly staff. The breakfast offered a wide variety of choices, and the huge swimming pool was a standout feature.

However, the hotel didn’t quite meet 5-star standards, and the atmosphere was far from peaceful, with noisy guests throughout the day. All in all, it's a good base for exploring the area but not ideal if you're seeking luxury or tranquillity.

The location is by the beach

Poor housekeeping, we had a dirty bath robe with stain on our checked in , we put it on the floor for the next day to be changed, guess what, they just re put it again w the same exact bath robe. noise, drinks were powdered juices

Good location close to Old Town.

We will not helped with luggage upon arrival, air conditioning in the room was not working sufficiently, that's what not comfortable including pillows and most importantly all towels were very used up / yellow stained.

Luckily booked for only a night in this hotel. I had a booked a room based on the pictures and paid a good price for it.

It’s definitely not what it looks like in the pictures on Booking.com

Everything, good polite administration, clear rooms. All territory full of blossoms, many beautiful trees and flowers .

Big stones in the sea

Food was very good, fresh and different everyday, the range of cocktails in all inclusive offer was fantastic, room and hotel was very clean, but the most important what I have to mention is Staff. People working there are extremely helpful and polite, very welcoming and their hospitality...I have never met this before in any other place, 10/10. We had such a great week in Rethymno Palace especially on the beach bar with fantastic guys working there. Thank you so much for all your heart and kindness you showed us, to make our stay such a lovely adventure! ❤Iwona and Friends

It is nice, not big hotel, with pool and view to the sea, very clean. Staff was friendly and kind, always with smile, The room was spacious and pleasent.Thank you Rethymno Palace

Maybe more place in closet for t- shirtsIt would be niceAnd also for the deposit box in the room, you need to pay for daily use 3 EU per day.

Wonderful hotel, everything was super, spacious room, which was cleaned every day, hotel staff are always ready to help, thank you for the pleasant experience??

The private beach and the hotel was superb.

My parents stayed in a sea facing view apartment . Unfortunately the toilet drain facility left an awful stench for 2 nights . The handyman was prompt and attended to the problem but unfortunately the odour remained. My parents were moved to another room and were luckily upgraded to a nice suite. Thank you

very beautiful hotel and near beach and very quiet place for relaxing

mostly everything is perfect

Excellent Location, on the beach and within a short drive to the wonderful town of Rethymno. Friendly and attentive staff, go that extra mile. Rooms we had were very spacious, adjoining , with a balcony overlooking the sea, just as we requested. A huge choice of food at Breakfast and never overcrowded. Plenty of amenities, gym, bars (great cocktails on the beach), spa, shop ect Overall a great stay and certainly would like to return for sure. Word of warning get your beach shoes, The sand is somewhat coarse and hot, and the sea area a little rocky, Buying these shoes, after toughing it out the first couple of days without them, made a whole lot of difference to the beach experience, believe me.

The room was cosy and the hotel as well, more like a boutique hotel. Food was ok. I disliked the fact that there were absolutely no drinks free of charge available during lunch and dinner for half board bookings. And even if you ordered any, they weere extremly poor quality. The beach is in front of the hotel but small and with rocks. You as an adult, cannot swim nearshore but it was ok for babies to go inside, since a huge rock forms like a barrier nearshore and it is not deeper that the knees. Overall experience was ok and good location for travelling and having mobility to travel from location.

Drinks

What I liked about the accommodation was that the staff were very nice and had fast service in the restaurant. There was both a pool and close to the sea and it was a very nice and lovely environment.

What I didn't like was that the soda and juice served tasted very bad. It was ready soda in machines and not in regular cocoa cola bottles. It tasted very much of chemicals. The only place that served good soft drinks was inside the Main restaurant.

The room spacious with fantastic views over the sea , gardens and pool area.Breakfast was awesome with plenty of choices and so was lunch. Staff were friendly and helpful and the whole hotel looked grand and very clean with plenty of facilities to keep you occupied.

Wi-Fi poor and didn’t feel like the air conditioning was powerful.

Awesome hotel! Great food, amazing swimming pool, nice and friendly staff. It was a real pleasure to stay at that miracle place. Highly recommend.

Rethymno Palace quickly started feeling like a second home to us during our 11-day stay. It’s only a 10-minute taxi ride to Rethymno Old Town and there’s a bus stop about a block away from the hotel. The street the hotel is on is bustling with souvenir shops, cafes, and small grocery stores, which means you can find anything you need nearby without travelling far from the hotel. All of the staff members in the hotel and restaurant were very welcoming, helpful, and cheerful (not a frown or bitter look in sight). Everything that you see in the images is precisely what you get. Housecleaning visited our room every other day and the hotel in general was always sparkling (never dust or dirt in sight). We also appreciated the round-the-clock security on the premises, although it was a shame that pool and beach access were prohibited after dark. There was a new dinner theme/cuisine every day which meant there was a constant variety of delicious food (for example, they had seafood night, Asian night, greek food night…etc). On the other hand, the breakfast spread was pretty much the same every day. Despite that, everything was mouthwatering and there still was variety. Access to a private beachfront along with the beach bar was the selling point of the hotel. It’s certainly an amenity that not all hotels offer since you can go from your hotel room to the beach in minutes without paying an entrance fee every time. Overall, we had a pleasant vacation and experience and would recommend anyone to stay there since it was a lovely getaway.

We only experienced a few minor cons. Our primary concern was this weird policy with the drinks in the cafeteria/main eating area. There was a major priority given to all-inclusive guests versus half-board guests which was quite strange. In a buffet-style space, there were drink dispensers along with coffee and tea set out, but if you weren’t an all-inclusive guest you had to pay for said drinks like water, coffee, and tea. Technically, you could blend right in and go grab the drinks because no one was really keeping track most of the time (we didn’t find this out until our last day there!) For example, water was free during breakfast but paid during dinner — overall an unnecessary mishap regarding a very small matter. We think they just need to make those basic drinks free for all and only limit free alcohol to all-inclusive guests. And lastly, on the peak days of the hotel, guests were reserving sunbeds as early as 7 in the morning with their towels and they kept them there all day. So if you wanted to go to the pool at around noon or so, you’d have to settle for any sunbed that was left in the back. There usually never was a free sunbed by the beach either until sunset. It would be great if the hotel could find a way to regulate this or assign sunbeds to each room.

Fawlty Towers!

Hard to find anything to like about this Hotel. The restaurant/ food was so appalling on the 1st night, we had to check out, even though we had paid up front for 2 rooms for a week, and were told we were not going to get a refund.