Granserena Hotel

Beach, pool area, selection of activities. My room was clean and good size with a balcony. Drinks staff and room service staff were very helpful.

Food selection and choices was awful and very limited for all the meals.I asked a staff member for an omelette which I guess was cooked by a junior chef due to its finish and lack of presentation. It also took forever to be delivered to my table.There are charges for the beach towel (which you can't get refreshed) of €7 per week with a €10 deposit.. all of which has to be paid in cash (which I wasn't aware of) . Some of the sports equipment also requires cash deposits. There is no ATM in the hotel or nearby.There is no real bar in the hotel. People sit around at tables like a shopping centre perhaps enjoying a drink but mostly playing card games, with absolutely no atmosphere whatsoever. (lots of overhead LED bright lights).When we arrived to check in I thought we had entered a nursing home (no disrespect) with all the elderly clientele who come for health treatments in the attached spa area. This is a medical facility really with no relaxing spa as you know it. It is quite isolated as a location with little or no taxi service. The local town of Terre Canne is quite a walk away and also limited in its facilities of entertainment or restaurant choices should you want a change of scene.I think the marketing team did a great job on their advertising campaign to upsell the resort.

average stay

need to clean more the beach side (sand), too loud music and entertainment, chaotic check-in update the process, food selection make it more enticing, update the facilities very old buildings, remove the small water pond/lake too many mosquitoes

Amazing beach and water

Rooms were not clean when we arrived, had to waste an hour getting changed to different rooms. Everything had petty charges, like having to rent towels for the beach. Food and ‘restaurant’ was more like a cafeteria. Age of the majority of guests made it seem like we were staying at a seniors residence

an unforgettable vacation in your hotel, romantic evenings, entertainment programs, delicious food, pleasant atmosphere, everything was super!

location was ok

Rooms were old facilities and food not as described

Nothing. This is the most disappointing hotel in my entire life.

I spent a maximum of an hour in this hotel after check-in, after which I left the hotel despite the fact that the room was booked for two days including full board. The hotel is very old, it stinks (not thermal springs, just stinks). Smell of cigarettes in the room, the pipes in the bathroom are clogged, the water in the washbasin is not washed off, other accessories in the bathroom are broken. The walls in the room, the curtains, the bed, the furniture are super old. If you check pictures of the hotel online, you can see a lot of young people, but it’s not true. This is a hotel for old grandmother and grandfathers, this is a place for the elderly. It was so bad… can’t find the words. The room was booked with no option to cancel, and the hotel was not flexible to make an exception. I didn’t get a refund, of course due to the agreement, but based on what is posted online, and what I saw in real, the management of the hotel should feel ashamed. This place does not meet any expectations, the same as their management and all the rest. Very very bad. I will avoid this terrible place and will not recommend to anyone.

The food was great & there was a huge variety offered every day.The location is excellent, a short stroll along the beach or road to Torre Canne Centre.The resort is very clean & well maintained.The shows & evening entertainment are great.All of the staff are extremely friendly.It is perfect for families, there is so much for children to do.

Drinking water should be available at all times, not just when the main restaurant is open.You should be able to refill your own water bottles to reduce plastic waste & keep guests hydrated. Ice cream should be available in the restaurant in the evening, especially for children.

friendly, happy staff, excellent food, unlimited good wine, clean beach, clean pool, free programs and activities

Food is 5*

Only a few members of the staff could speak english, it was a bit hard to explain ourselves.

Very good

Disappointing

Exceptional