Hotel Vela

Service

Great location

Poor facilities, old building and not very curated

Clean and comfortable rooms. Excellent location. Friendly staff.

best location , excellent staff , very clean

breakfast for 4 star hotel might be much better

Great hotel, perfect location, great amenities and staff! Would recommend.

Only downside was we couldn’t get wifi in our room, it only seemed to work in the lobby area even thought it said everywhere.

Good hotel in walking distance to multiple restaurants and the lake front as well. Breakfast was decent, but unfortunately in the basement. Staff was very friendly and there was a secure bike storage available. We stayed in the extra building in the back, which was very quiet and away from the pool area and street

Location and facilities (swimming pool), breakfast was great and free parking.

The staff were very nice, and helpful throughout our stay. Besides, the location was amazing

The toilet was not super clean, there was mold at the shower

This is a great place to stay, we stayed here last year. All parts are excellent. Great location, room cleaning is excellent. Restaurant is very good and plentiful with friendly waiters. We were able to use the bike storage. We parked in underground garage.

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Very good location. Bus stop in front & only a short walk to the Spaggia & front of lake.

They don’t provide pool towels Very small shower in our room.

Great pool and breakfast and nice staff. Loved they had a bike storage room

Great location, Motorcycle freindly.

The eggs at breakfast.

The location is perfect, next to the bus halt. Breakfast is the best part. Wide varieties. Thanks. Nice reception attenders, treated customers very very well. Very well satisfied. Thanks.

Very good position, easy access to private parking and a very comfortable room. The breakfast was very good and rich.

Breakfast was incredible! Everything that we could possibly wanted to eat on breakfast they had had. So it was a nice start of the day. If you travel like us on train & bus so then it's convinient that the bus stop is right in front of the hotel. And the beach is also nearby as well as ferry station. You can find laundry self service close to the hotel. I did not regret a second that we had chosen Torbole and not Riva del Garda. The view on the lake and the mountains was magnificent.

Wi-fi was almost not working. Tiny room but it was not a big problem.

Varied breakfasts, everyone will find something for themselves, delicious cofce, the facility significantly exceeded our expectations, it is worth emphasizing the cleanliness and amenities of this facility, attention to detail and guest comfort.

Great Hotel!Location was perfect.Breakfast outstanding. Everyone was really friendly. Rooms were clean and spacious. Value for money was very fair. We would come back, no doubt.

Lovely location, walking distance to the beach and restaurants. Easy parking. Breakfast was very tasty, staff were nice and accomodating.

Our room was quite warm, with no fan or working aircon. We slept with the balcony door open, which worked fine. The water pressure in the shower was terrible. Enough to shower. Just.

I enjoyed the coffee bar in the morning that was offered on top of the breakfast buffet. Italian Espresso, Cappuccino or latte Macchiato was freshly prepared by a well motivated guy (fan of Juventus Turin - good to know if your son walks around with FC Bayern Muenchen tricot ;) ) who nicely garnished the milk froth. The breakfast itself was as good as expected with sufficient choices for everybody to enjoy a breakfast that meets your needs. I and my sons enjoyed a lot - as other guests - the possibility to take the food and drinks from the breakfast buffet to the terrace outside where you have a view on the pool. We had a classic double room with a balcony to the pool what was perfect, despite the room size could have been a bit larger. The room was well cleaned on a daily basis. The room offered an armoire that had sufficient space to store the clothes of all of us. All the staff members were friendly and helpful - we will certainly come again

As we travelled during high season there was a lot going on in Torbole and it was noisy on the he roads outside until midnight what we also heard to some extent inside the room

Stay away

The hotel turn off the aircon in the rooms between 24-08, resulting in scoldering hot rooms at night. The fan still works but the cold is turned off. During the heatwave and WHILE PREGNANT we went to the staff and reception 3 nights in a row to plea them to turn in back on, as it was dangerously hot for me and the baby. They gave us another room but the problem continued. We were told that we would get a compensation for 3 sleepless nights but when we came to talk to the manager they were nowhere to be found. The staff said that since we pre paid it was impossible to refund us.. We were then told the manager would call us, wich they never did. Booking.com customer services tried to reach them but couldn't. Eventually got a 10% refund, so basically nothing for 3 nights terror.