Captain Morgan's Retreat

The rooms were spacious and staff was super friendly.

There is minimal food options at the resort.

Having a casita right on the beach

The restaurant service was good, but the food was expensive and left much to be desired. You can find much better food for less money in town.

Peaceful environment

Too many mosquitoes

The Property is very clean and convient to San Pedro and Secret Beach

Breakfast Options are limited

Cute little bungalows right on the beach. If the beach were usable, it would have been a nice location.

I guess we just visited the wrong time of year, but the beach was basically unusable - the water was completely full of sargasso (seaweed) and high winds were blowing all day. We tried to take a snorkelling tour, but that got canceled due to the wind also. Secret Beach was nice but it's on the other side of the island and the road to get there is awful.

Nice room

The internet and television was trash I could not use my phone while in my hotel room

Quiet, beds are comfortable at least for the luxury villa not sure about the other rooms, fully stocked kitchen supplies. This would be a great stay for big families and of planning to make meals. Staff were helpful and friendly.

Nothing to complain.

Good

The distance from town, the jacuzi tub never worked and the bathroom door handle broke n wouldn't open.

The food was excellent! You must try the Fry Jacks! Even more so, the customer service was superb. The staff is so attentive they remember your name, whether you like coffee or tea, and make Mimosas with fresh watermelon juice.Sending Love to Rodolfo (Rudy), Roland, Zenia, Sam, and Joelle. They are a great team!

The mosquitoes are so hungry so take your bug spray! But that is not the hotels fault. LOL Currently, there is construction going on so it is a bit noisy but reasonable and only during daytime hours.

The pools and the location were great.

Run down and cockroaches in the cabana.

The cabana was in an excellent location on the beach. It was very clean and the air conditioning worked well. We would book this again.

There was significant construction taking place that made the resort look and feel unfinished. The bar was open but not completely finished. The restaurant was average at best.

Location was great - quiet and far enough from the noise and traffic of the city. Close to many restaurants within walking distance. We rented bikes from the retreat and biked to town and to Secret beach - both easily done on bicycles. Staff were very helpful and friendly. Roger Navarro was super helpful with booking activities for us. Rented kayak to do some extra snorkeling and spear fishing along the barrier reef, launching kayaks right off the beach from the retreat. Relaxing place to be!

We wished there was a freshwater rinsing hose either at the lodge area or at the pool to rinse off sand and salt water.

We loved our cabana on the water, the pool, and the convenience store on site. Very good prices for everything and we chose to utilize their on site golf cart rental company and airport transfer service for a small fee. Very glad we did that and had no stress getting to/from airport or worrying about golf cart hiccups, since the company was right there with us if we needed anything! Concierge was extremely helpful when we had flight issues and the restaurant staff were extremely friendly and fun to talk to all week- great conversation with EVERYONE on site. OH the massages on site were AWESOME, TOO! That was great having on site-

We were bummed about the on site restaurant having inconsistent hours and the amount of time it took to receive food. Minor MINOR complaint, but we were stressed some mornings worrying if we'd make our planned excursions since the time of breakfast was inconsistent and took 30-45 min for toast and fruit. Understood it's vacation, but we got used to it after a couple days. FOOD WAS GREAT, just a little slow. & couldn't get drinks some days after 5pm, when they'd close early with no customers. Overall, awesome restaurant/service, minor complaint from busybody americans.

We have stayed at Captain Morgans many time for vacations since 2010. This time we were dissappointed with the unit we had and for an additional $700 (for 2 weeks) the staff moved us to a more desirable unit. I had a massage with Jenifer the first week we were there. It was by far the best massage I have ever had. I booked a second session the following week.

We were terribly dissapointed with the food at the resort. Service was very slow and the food (except just bacon and eggs) wasn't good. There was very loud construction that began each morning around 7:00 am. We had really enjoyed the pool bar during previous visits. This time - there were no bars set up at the pools. The pool nearest our unit was so cloudy and greenish that I wouldn't get in it the first week. The second week, the owners came in and I heard her scolding the grounds crew about the water condition. If was cleaned the next morning and remained sparkling clear the rest of our visit.

The authentic island feel and look of the decor. Somethings could be upgraded, but overall it is a secure and peaceful resort.

Construction tion was going on for some remodeling, but staff we above and beyond to accommodate and make sure no one was I convenience. Can't wait to see the full remodel and additions that are happening next year.

Location

Sarcasm, closed casino, inflated prices

not worth it

trips offered to expensive compared to local rates 2xcleaning service had to be requested verbally. sign on door was not recognized. no drinking water provided

The staff were polite and attentive. Even though the resort was just getting back up to speed after Covid, they still had the restaurant open for all three meals. The pool was sparking clean and the grounds were maintained.

A free welcome drink at the bar would have been nice. Not expected, but nice. The one thing that set tone for me was that you had to pay for drinking water. Not only did you have to pay for it, you had to go to the on premises store to purchase it. It was only around $7 US but they made you sign a $25 deposit slip for the 5 gallon plastic jug of water. At check out, YOU had to drain the jug and return it to the store before checking out. At that point, they gave you a slip of paper to give to the front desk to remove the $25 off the bill. I mean seriously. Do they thing we are going to smuggle out a 5 gallon plastic jug in luggage?This is not a hostel, it's a luxury resort. One that charges accordingly. You would think they could at least provide drinkable water to every room. At the most it would cost them $5 a day. This one thing is the reason we will never go to Captain Morgans Retreat again.

Love the complementary gift and quick response for service

Beach