Hotel Neptun

“Overall it was good, but I was surprised by a few things. For example, the trash bin was full, there were no tissues, and the view was really disappointing.”

Location location location

The nicer breakfast on the top floor added 20 Eur per person/day to the already pricy room rate. The standard breakfast downstairs was fine but not first class by any means

Stayed here during a dreary time of year and thoroughly enjoyed the spa and fitness offerings. The staff were very friendly and helpful. The room is small but well set up with a comfortable bed and nice bathroom with great shower, coffee machine (which I used for hot water for my tea) and a balcony and fabulous view from each room. The breakfast has everything one could desire and the beach is right outside the door, as is the Kurpark. A lovely short walk into Warnemünde. We started each day with aquafitness, sauna and a fitness class before going to breakfast — which is available until 12:00 ?Valet parking was nice at our arrival. We never needed the car until our departure. Parking was €18 per day because of it being low season. Don’t think there is a better place to park that is nearby.

There was not much space to hang out in the lobby area.

The breakfast was excellent.

The car park charges really excessive. The vehicle was only on site for 2 & half days and I was charged 75 Euro’s. This really spoiled what was a great experience.

Great location - room views - frustuk fantastico -helpful front desk!

All great

Super Location, great facilities and very friendly and trained staff

The view from our room was simply gorgeousNice breakfast Very pleasant staff at the wellness center - truly enjoyed my experience here!Overall good staff with few exceptions (see next section)

Some staff members are clearly not at the level of a 5 star hotel... 2 examples:1) During a stay at the sauna, one of the staff members refused me entrance to one of the sauna rooms arguing that the session had already started - however the session had not started yet as the people were currently entering and the room was not full at all (but he let my fiancée to get in despite clearly seeing we were together. Quite a mystery to me to understand the logic of this person...) This was a highly unpleasant and a bit humiliating experience. Crazy to see such a lack of care in his explanation for a 5 star hotel (or even any other hotel)...2) On the first evening, we decided to have a drink in the "Sky bar" if most of the staff was ok, here again we unfortunately had a negative experience with a rather unfriendly staff member (not pleasant, bit harsh and almost ignoring us when we asked him to come at the table)The restaurant offers are nice but in my opinion way too simplistic for a 5 stars standard. (fine everydays food but nothing fancy on the plate nor in the room atmosphere) - We had a charming staff person here but still we were a bit disappointed by the offer on the menu.Last, more a small details but rather relevant again, when we checked-out the staff member did not ask us if we had a pleasant stay or whatsoever - don't want to be picky here, but such a small attention should be a norm in any hotel to make sure if your guests had a good time (regardless the amount of stars)Please note that we (my fiancée and I)) are both very easy going friendly persons.Hence, if I take the time to write down this comment about some staff members, this is really to highlight that this was clearly negatively marking us.

View of the Sea. Great breakfast.

The staff is not too kind and not too forthcoming.We don't really understand what 5 stars are about. Maybe there could be 5 stars here in 90 years but not in 2024. Neither in terms of interior nor the fact that not all the lamps that are in it work in the roomThe smell of entering the room as a nursing home as a medical institution. From counting you have to reckon with some kind of mystical tax of 14.80 eurosWhich we hadn't been warned about before. Staying in other hotels nearby such tax was not paid.

The room view was exceptional. The welcome on arrival from the doorman / porter was first class.

The shower room was on the small side for the class of hotel and price. The balcony was sparse and austere being very utilitarian in its design and materials (concrete / steel).

Loved the view and comfortable beds

The shower did not produce any cold water during our stay and the coffee maker wasn’t functioning for the first 2 days.

The Location and the shuttle bus to the train station and the friendly helpful staff

We Could not get a light bite to eat or a starter at 9 pm on a Monday evening as all the restaurants were closed. The only option was a large buffet meal which we did not want to do

The location is top. The sea view is amazing. We also enjoyed to stay in spa in the evenings as it was not a lot of people there.

Basically I expected more from the price. For example, there is no kettle in the room that I find strange for 5* hotel. Or once we ordered the food in the evening with a room service, they promised everything would be ready in 15 min, but we waited more then hour. They were really nice, were sorry for the delay and were giving us two glasses of prosecco for free. Yes, it is good attitude, but I would like to get my food fast snd not sitting in the room hungry for a long time.The water in the swimming pool was not 30 degrees as it promoted in the hotel materials. Actually in the evening it was rather cold. We tried again in the morning, but still was not 30 degrees. So, for my opinion they use their location, that is certainly amazing. However, they need to improve the service.

Location and history!!Breakfast was a highlight…

More than one bottle of water for would have been nice - one a day maybe? ;)

Beautiful location: incredible views of the sea.Great breakfast.Close to Warnemunde station.

Staff were neither good or bad. Service certainly didn't feel special in anyway.Room was too hot.Room was located literally right next to the elevator shaft which was noisy!Had to wait a long time for elevators in morning.No irons in room, apparently this is due to the high floors which sounds reasonable... However, I was travelling for a conference at Hansmesse and needed an iron for my suit/shirts so a frustration. Other option was from 8eur an item to iron.The hotel did not reply to the question I sent them regarding travel from train station to hotel.

SPA. The view. Helpful staff.

Same breakfast every day. Bad internet. No vegan milk. No bananas. No berries. USB- plugs did not function.

clean, welcoming, nice service and the breakfast

the view , my bed

the location and the room view was amazing!

all in all it was very pleasant. we had 8 months old baby with us and we were hoping the pool would contain an area for kids which was not the case. the pool water temperature was a bit cold for an infant. however, it was already mentioned on the website that it’s 30 degrees C so we already knew it won’t be ideal for our baby. not a complaint, more of a remark for future families.

Polite staff. Great location but incredibly overpriced. I booked halfboard and both breakfast and dinner were good. I also used the swimming pool. But overall, I think the price is way too much for what you get.

Too expensive for what you get

really nice and friendly staff, loved how they helped us to make the room more pleasant for me and my family (with a newborn)

- charging the parking 25euro per day on top as extra cost i think is really un-fair especially considering the costs per night of the room- in the morning or evening we had to wait almost 10 min for taking the elevator

location is really good

the hotel staff is very unfriendly, unwilling to help. I didn’t appreciate their very tough way dealing with visitors