Hotel Zum Berggarten

Funny hotel where you walk from the reception around the building and go up some stairs. Room was a bit cramped but had everything. Leaving in the morning no hassle; just put key in a key box.

No breakfast, no tea maker (wasn't that promised on-line? ) but that is minor_ there is a bakery nearby where you can have breakfast.

Disappointing

I had a hard time sleeping due to constant noise — first from the trams outside until midnight, and then from the nearby church. Additionally, it was difficult to communicate with the reception staff, as their English was limited. Overall, it was not a pleasant experience.In general, I was not satisfied with my stay at this hotel. The cleanliness did not meet my expectations, the bed was uncomfortable, and the bathroom was too small.

The room was very clean, cozy and comfortable. The staff was welcoming and very helpful with everything.

The apartment is exceptionally clean, well maintained,and well equipped, from small appliances to kitchen stuff.A highly positive experience overall.

The stay was very pleasant. Everything was very clean and tidy, and the people there were very nice and welcoming. I recommend Hotel Zum Berggarten to those looking to travel to Kassel.

This is the perfect place to stay while you are in Kassel. The room was exceptionally clean, quiet and cozy. The staff gave a warm and friendly welcome. The location is one of the biggest bonuses.

A terrasse accessible for several rooms with a nice view over the surroundings.

Tram on the road just outside the windows. Very warm and no AC.

The house is very bad condition the bad is dirty the bathroom is very dirty the shower room is to small and not clean please don't boring this property please

Nothing is clean everything is dirty I don't find anything is clean in this property

I found relief in departing from the establishment swiftly the next morning. This experience now serves as a stark reminder of poor hospitality, blatant sexism, and an illustration of how not to run a business.

Caution to Future Guests: Misrepresentation and Unprofessional Conduct at the HotelAt Hotel Zum Berggarten I encountered false advertising and unprofessional conduct. The rooms depicted in the hotel's advertisements were not reflective of the actual rooms available for booking, which I found to be highly misleading.I had booked a room with a large double bed after a long drive (specifically as I was still recovering from a medical procedure just days prior), only to be allocated a room with two single beds. The reception was closed by the time I discovered this discrepancy, and the staff member I reached over the phone was unhelpful. The manager, who did not speak English, made communication even more challenging for non-native German speakers.In an attempt to rectify the situation, I was moved to another room where two single beds were pushed together. This arrangement was far from comfortable. The manager's attitude was abrupt and rude, and he seemed more concerned about ensuring I was not secretly hosting a second person in the room than about my comfort or satisfaction as he removed the bedding from the 2nd bed.Throughout the night, there was constant noise from an air conditioning unit or a similar device within the building. The bed was incredibly uncomfortable and I woke up with back and neck pain. Upon checking out, the manager's demeanour changed dramatically. He made unsolicited comments about my appearance, implying that his level of customer service was contingent on how I visually presented (looking well-groomed and dressed smart casual, as opposed to tired and more casual attire the night before). This left me feeling objectified and uncomfortable.I urge future guests to be aware of these issues before booking at this hotel. It's important to know that the rooms you see in the advertisements may not be what you actually receive, and the level of customer service may be inconsistent and based on superficial judgments.

Poor

The Room and the receptionist were okay. But the price was too high for the quality of the room provided. Not enough shower gel. We paid for one big bed, but got two single beds joined together. The street and the Church made it hard for us to sleep because they were very loud. And the Check-out was way too early.

Apartment is too dark with not enough fresh air in the rooms.

Bathroom - shower doors did not really closeApartment is partly underground, which is not clear from the description at Booking.com. It means that there were two windows only, which gives the stay an bunker-like feeling. Combined with the exceptional weather - it was very warm at the time of the stay - there was not enough fresh air in the rooms.Advice to the hotel - please give more accurate information about the apartments location, and install some air conditioner.

The location seems far from Central Kassel but fast tram stops in front - it's a 7 min ride to Friedrichsplatz

Friendly staff, clean place

it it a bit off and the public transport connection is not that good or only running a few times per day

Great staff

The tram noises were fairly loud but nothing to complain about. Part of city living.No air conditioning.

There are nothing to like

It was very bad experience in this hotelThis hotel is located in the outside of city, the reception person didn't speak English, the owner was NOT friendly and kindly with the tourists. The worst part is no service cleaning every day. The owner is not German, he is not polite with clients. And the owner hang up my friend's phone, he insults the guest, we hope to tell everyone:Do not suggest to stay in this hotel.

Comfy and clean

The restaurant not open

Restaurant and bar.

Limited parking

The property was really clean and comfortable. Modern bathrooms

Breakfast good

The guy running the place needs a shower or his clothes washed or both

Good