ibis Douai Dechy

Good price for the room.

one staff opened the room for service without knocking or announcing themselves before opening the door. This happened before the noon checkout time.

Sink in the bathroom failed to release water but hotel staff fixed it in one day.

No such thing.

Clean, comfortable, easy to check in and check out, good breakfast.

Clean room, good mattress, nice room, good breakfast

The showerhead was strange... Sort of a mist coming out, not very pleasant, but fine to shower with

Clean room, good mattress, nice room, good breakfast

The showerhead was strange... Sort of a mist coming out, not very pleasant, but fine to shower with

Cleanliness of the room and the bed

No evening food available

Breakfast was fresh and adequate but basic, location was fantastic for our travel plans.

Insect screen on window, allowing the window to be left open when hot, apart from that everything else was excellent.

Breakfast was fresh and adequate but basic, location was fantastic for our travel plans.

Insect screen on window, allowing the window to be left open when hot, apart from that everything else was excellent.

Location

DirtyNot maintainefDirty bathroom and toilet No soep in the docuch

Clean rooms, plenty of space

Limited choice for breakfastRooms were not cleaned or tidied during our stay despite asking

Spacious rooms

Rooms not cleaned despite askingLimited choice of breakfast for €12.90

We had an absolutely wonderful 5-day stay at this hotel. The rooms, including the bathrooms, were lovely, spatious and spotlessly clean, the entire staff were more than helpful and willing to attend to our needs and provide a very pleasant experience to all their guests. Their attitude and services (including the meals) were truly impressive and we highly recommend this high-quality accommodation to anyone who is looking for a warm, charming and relaxing space feeling (almost) like home. Kyriad Douai is a perfect choice, with an excellent atmosphere and lovely people whose professionalism and hospitality are unforgettable. Thank you for everything!

There was absolutely nothing to complain about. We - there were 12 of us - really enjoyed everything very, very, very much.

Everything. Spotlessly clean, guy in reception very welcoming and pleasant

Just the pillows not to my liking and beds moved around too easily

Customer facing staff were good and doing the best they could.

Hotel was fully booked for months but restaurant ran out of food by 8pm and beer by 9pm. Very under staffed given that they knew their bookings long in advance. My room was not made up on the second day, I only wanted one teabag and one milk carton, I left 'please make up' notice on door. Cleaner just threw blanket part over bed, nothing else, nothing. Showed pic of my messed up bed to reception who promised it would be sorted, my room was not touched again, nothing was replaced or tidied over the next four days! It wasn't just me, friends had the same. Terrible cleaning staff.Breakfast was great (£12), if you got there at 6am, as it wasn't refreshed at all and most items ran empty by 7am.

Bad

I made reservation for the colleagues without breakfast. They did not took any breakfast on the hotel. But the hotel made me an invoice breakfast including and they took money for my card I used to use for reservation. After my reclamation they did not answer me. I do not recomend this hotel to anybody. Diferences is 128€

Staff were very friendly, and it's great that they were dog friendly. Lots of free parking and the hotel wasn't too busy.

The room needed some TLC - lots of cracks and peeling paint, and there wasn't much space around the bed to open up a suitcase. Pillows were also not great. Location is just off a main road which means you have to drive to find somewhere for dinner as there isn't really much in the local walkable area. In hindsight is probably a bit overpriced for what it is.

Close to the local shops, everything we needed. Staff always helpful. Close to our family.

Silent place, convenient parking, super clean room and bathroom. Great breakfast . Reception

Only one blanket for two persons. The breakfast was Completely not friendly for vegan. I had to eat Only bread and black coffee.

calm and quiet.

we had to stay at this hotel as there was a wedding in the next village and this hotel was the only option. Compare to the price, the hotel was very old and look like there was no maintenance in the past 5 years. There was ripped-off paint on the wall and doors! there was a big spider (50 mm) in our bathroom! I am wondering if the cleaning staff really took care of cleaning, otherwise, they could have seen the spider, as my husband saw and killed it before I get scared.

Very clean, Good parking gates locked 11pm so motorcycles secure,easy accessible.

No aircon working in rooms No restaurant for food