Premiere Classe Bordeaux Eysines-Tour de Gassies

Location

Rooms were not up to standard. Bathroom was falling apart, toilet wouldn’t stop flushing, the rooms smealt of cigarettes and the pillows were a nightmare with no extra ones available once the reception closed at 9pm there is no option to get assistance.

The room was recently refurbished. Clean. Bedding was ok. Staff was friendly and professional

The place was beeing renovated. Noisy and the surroundings were dirty. The breakfast wihc i was charged 7 euros for consisted in a bag with a croissant and 2 juices because the breakfast buffet had been canceled due to the renivation. Nowhere on the website can you find anything about the hotel beeing renovated.

We wanted to stay for a night but the sheets were very dirty and the duvet had the cigerette marks all over it with intense smell of cigerettes. If it had just been the smell, it would have been fine but the sheets and duvet having weird white and all kinds of marks was very unsettling. The bathroom was also smelly. It is understandable that it is a motel type but still could have been cleaner. AND THE WORST PART was broke window. We couldn't sleep in a room on the big road with broken window so we left immediately and booked somewhere else. It was a bad decision wasting the money here.

Not clean. Broken window.

Convenient, clean and friendly staff.

Bathroom was falling apart.

Nothing. Hôtel in a state of dégradation, damp moisture causing rust on metal fittings, main light not working, holes in the shower unit, horrible smell from the damp.

Hôtel in a state of dégradation, damp moisture causing rust on metal fittings, main light not working, holes in the shower unit, horrible smell from the damp. We left after inspection and drove through the night to get home. Having stayed in several premier class, this is by far the worst.Avoid at all costs

Price was cheap

The rooms are too old and the toilet/shower was too small

The sheets were good and clean

There’s no lift The room was upstairs and I put it in the note I come with a babyThe room was smelled cigarettes The noise from the road is very loud

quite basic but the lady at reception when we arrived was very helpful and polite

very basic accommodation

Staff: The staff were speed in responding to my query. Communication: I got answer within 12 hours after sending my query. I believe if the hotel is still active because of it dedicated staff so I hope the manager will give them a good bonus(At the end of the year)!

I have been given a ground floor room. Unfortunately, at 2am I had to email and requested another room as1/ there were noises not stopped! "mainly I barely slept on my first night"2/ the room wasn't cleaned with dead stuff...3/ issue with the socketIn my second room, cleaning was slightly better but the shower didn't have a hook...the bathroom and the main door couldn't be closed; I had to make a big bang to close it and again it never worked all at once... space is very tight... the blanket had cigarette burnt... the list will be long...In this matter my complaint is for the hotel manager and booking.com.To the manager/ the director of the hotel:It is obvious that the hotel is in desperately in need of 100% renovation.I am amazed that the French law allow you to be opened as in term of security, health and safety the environment isn't safe at all nor acceptable...To The booking.com:It is not the first time that I wrote on my feedback where the hotel isn't exactly of what it says on the website and that you need to review it physically and not just be happy with the pics that the owners do send to you.In responding to my email sent on the 24th August about the status of my room you stated about compensation and this is "inacceptable" I agree with you, however, I believe that you "booking.com" too should give me a reduction as I booked via your site, I trusted your product. As you mentioned, I am valuable customer and I am now in my Level 3... I do not want you to give me a reduction on my previous booking but a direct percentage / gesture compensation as it is obvious that the information you share on the site was not 100% incorrect. As a representative of the hotel, it is your main responsibility to make sure that the details about the room is at least 90% accurate; unfortunately in this case the situation wasn't even 50% acceptable. I am looking forward to that compensation.

Very good for the price! We were exhausted, travelling from Portugal by car and we had a very good night sleep. I can recommend.

can’t think of anything good

where do I start we traveled 2600 miles in 2 weeks , this was the worst place we stayed in . room was not clean very dated outside area dirty with rubbish everywhere. no facilities at all. shower not good toilet dirty.

Bad

Had a really bad experience at this hotel, i would not recommend it at all. The machine to get the room keys did not find my reservation, but luckily the staff could help me.When i got to my room it was completely dirty, garbage and unmade bed and masks everywhere, it had obviously not been cleaned.I had to call the staff and wait for them to come to get a new room which was fine but not very comfortable. It smelled in the room and the furniture was stained...There was a lot of drunk men hanging around the hotel, i did not feel very safe as a solo traveller. Given all of this, i would not recommend the hostel to anyone travelling solo... It's worth a bit more money to get a hotel you can be comfortable in.

Staff was nice and friendly

Cramped, things falling apart. uncomfortable and very polluted area

dirty

everything

Leaving But the bedding was clean.

The outside was well run down and very dirty

Friendly and helpful staff

horrible

Falta aire acondicionado

A very helpful night janitor who solved my lighting issues.

Good

Very good