Hotel Imperiale

I loved everything. The hotel was really nice and friendly. My kids enjoyed it as did my relatives who were travelling with me on the day. The hotel staff were exceptionally kind, loving and very helpful. Couple of hotel staff even picked us up from the train station to the hotel and the next day dropped us off to Pompeii - I forgot their names, otherwise would have mentioned it. We've not had any issues. The pool was nice and clean, breakfast was good as well!

Staff, location, dog at tye hotel and the atmosphere

Needs an update. It's a little run down.

Loved the size of the queen suite for our family. The staff could not do enough to help, they were amazing! Cannot fault them. Pool was fab! Access to it until 6pm each day unless an event is on.

We had quite a few little problems. They were all addressed quickly, but felt it shouldn’t have been so many. The shower didn’t work, which they said they’d fix tomorrow but then sent someone when I said we needed a shower today. The aircon wasn’t working properly but they sent someone.Huge ant infestation, but they sent someone. None huge issues. All resolved, and quickly. Also, toilet roll wasn’t restocked. Had to go to reception to ask. Fridge in room took ages to cool anything. Breakfast selection wasn’t amazing. Some days eggs / ham & cheese, other days just baked goods. The jacuzzi pool was the reason we booked the room. But it leaks when the bubbles are on, so we couldn’t use it. Evident by the floor of previous leaks, all the floorboards are lifting :( it doesn’t drain properly either and took 3 hours to fill, and the strobe lighting has one setting which is constantly flashing. It was a real shame as I wanted it to be romantic and wonderful! A real letdown. This was our biggest negative as I’d have booked a cheaper room if I’d known. The stay itself was pleasant and the staff made the time there enjoyable. Only one of our nights had an event on, which we knew about. Our balcony overlooked the music and it was loud, like crazy loud. Plus we got front row seats to a huge domestic argument. Not the hotels fault, but at 11pm it was quite off putting as a family. We knew it was an event hotel though so we aren’t classing this as a negative, but more saying be mindful if you want peace and quiet. This element was fine for us.

Air conditioning was good

The shower didn’t work properly, water flowed down the wall rather than down onto shower tray.Ants in the bathroom

Staff are very kind and be trusted... I've just noticed that I've lost my rings after few hours checking out, called the reception about, told them that I might left it in the bed... Half an hour later, they called us back that they found it, went back to get it back

No complimentary water and coffee in the room. No shower head holder. Limited choices for breakfast.

The cleanliness of the room.

They had events almost every night until midnight.. they did not tell us about these events.. music was very loud and we could hear the MC until midnight. The included breakfast was horrible… the coffee was very bad. During our week stay, the hotel was almost empty… the beds are very stiff and uncomfortable. The AC stopped working one night and we were sweating from the heat.

Passable

This is a party venue with a few rooms and not really a hotel. Thus a lot of noise can be expected. In all fairness the worst noise did stop at 10 PM - but there was still party noise. Breakfast seem to consist of left over bread from yesterdays party. Location is OK if you are by car - but a bit far from anything. Hopeless if you do not have a car.

We wanted a pool the last day of the holiday so that was the only Nice thing about the hotel.

Dirty, ghost hotel, looked abandoned, major party making noice until 01.00 am. Service at the staff was nice. Awful location.

The room size was good

NOTHING, the breakfast is not intercontinental, and what they put is from the day before, 4 days at different times everything ran out and they did not replace it, I always needed the staff in the morning, in the afternoon, at night, they never attended me, they Staff does not speak. English, only Italian.and the first time in my life that after checking out they expelled my children from the pool saying that we were no longer guesses at the hotel. And the air conditioner wasn’t working.

Very Nice garden with beautifull swimmingpool.Very Nice staff

Staff tried really hard to be helpful. Must’ve been a pretty flash place in it’s day - now it’s weirdly entertaining.

Difficult to find. Fridge in room did not work.

Room was very clean and the furniture etc. were very decorative. The buildings would go nice with art deco style, now decorated with Venice style.

First weddings, then graduation parties, then birthday parties. So loud music and announcements that you feel like being in the middle of some sports event. Couldn't sleep before midnight so I wouldn't recommed the hotel for families with small kids. It was LOUD! We were also given wrong information about the how many nights there would be events. Parties also limits useage of the pool. First booking with family room was like a prison: no balcony or even decent window. Fortunately we were able to upgarde the room for suite. The price was agreed on the desc but eight and eighty are different numbers which caused confusion at the check-out.

we loved the staff and how accommodating they were, loved the central location right in between Mt Vesuvius and Pompeii, as long as you don’t mind walking. Metro station is close as well. The a/c works great

No window/balcony. they have windows in room but they are so high you can’t see out of them.

The hotel itself is exceptional.

The place, very far to roam around .The breakfast not suitable with the hotel. It's not reach.

Excellent, friendly staff; breakfast and parking included. Good value for the money.

It was a busy weekend in the area, so there weren’t many options for places to stay. Room was dated but very clean.

the staff are amazing

evening meal was poor and VERY EXPENSIVE.. one beer one glass off wine and an uncooked pasta dish with ONE prawn cut into five pieces €50

Luxury building and hotel area with swimming pool. Balcony with good view! In the same evening there were 3 different private and glamorous parties, but it was interesting to watch what was happening from the balcony and they did not disturb the night's sleep.

Finding the hotel was tricky, I used Google maps and hotel address Via Panoramica, 1, Boscoreale, Terzigno, Metropolitan City of Naples, Italy - the hotel is not there!The breakfast was poor.

location, room big and clean

pool was dirty (clumps of hair in it), very run done in places (exposed electricity)

The staff is very very nice. We had two issues and they did everything in their power to help us. The hotel is a little bit far from the main "attractions" but the hotel offer lifts to the nearest train station for free, or lifts to the Vesuvio, Pompeii, etc... I discussed a little bit with the reception staff and apparently they will expand their attraction offers which is nice.The rooms were exactly as describe and very clean. The cleaning staff was also very nice.Breakfast was good and with a lot of choices.They were doing some renovation work also to improve the hotel.

They organize a lot of events and sometimes the access to the pool is limited. However, it was a very rare occasion and the events finished early. The reception staff don't always speak great english but they all make their best to understand you. They were very nice as I said before so it wasn't such a great problem for us.

Great personel, nice room, good breakfast