Holiday World Riwo, Affiliated by Meliá

The junior suite was nicely decorated, there was a big balcony with sun in the morning, not in the afternoon or evening. the beds are rather hard, what we like.The hotel has got a nice atrium and 8 elevators.Breakfast was very good.

We paid for a deal with free wifi and free parking. The wifi did not work properly, the speed was 27 mbit per second. The RIWO hotel has no free parking at all. The parking garage costs 12 euro per day. The neighbour hotel has 40 free spaces for 325room

Overall, we really enjoyed our vacation and the hotel. The location was great, and the pool was nice, although unfortunately it wasn’t heated — which was a pity, as April turned out to be very cold.There are a few things we didn’t like. Firstly, all the water coolers had options for warm or hot water, but none of them were actually working. Secondly, we were on a half-board plan, and during dinner, the head of the dining room constantly reminded us that drinks were not included and had to be paid for. He repeatedly told the waiters to come to our table every five minutes to ask what we wanted to order. This felt very intrusive and made us uncomfortable — especially since I was on holiday with my children and the atmosphere became tense.Thirdly, we only found out in the last days of our stay that we were allowed to visit the Beach Club (which is available to all guests of the Holiday World hotel chain). Nobody informed us about this at check-in, and we didn’t receive any brochures or information. We also learned on the very last day that there was a free shuttle bus to the water park — something that would have been amazing for the kids, but sadly we missed out on it. It was really disappointing to find out about all this at the end of our stay.

The hotel was immaculate and the staff were so friendly. Great food at the buffet too. The staff couldn't do enough to help and they were lovely to my grandson. A super hotel. We went out and about visiting local attractions as the weather wasn't great when we were there and needed taxis to get around so taxis or car hire is recommended to see other parts. The bedrooms were so large and very clean. The balcony was great too.

The staff were helpful. The room was specious and clean.

The location is a bit far away from the center. Having a car is highly recommended. We rented a car and the hotel provides a free car parking so for us was an ok experience but we saw other guests with kids struggling to go to places easily.We wanted to upgrade our booking and tried several times to communicate with customer service via email, chat and telephone but no response at all. We mentioned our complains in person when we checked in but the response that we got was that they are usually busy to respond to customers requests. Which was a bit disappointing considering how big the resort is. I hope they will try to be a bit better with their online communication with customers.

The pool area was lovely, the rooms were great sizeThe staff were very friendly

No proper entertainment, rooms were cleaned properly and there were ants all over.Food wasn’t great, nothing was freshly cooked and by end of afternoon the snacks were all dried up and buns were hard.There was no information about the facilities we could use and lots of areas between the 3 hotels were closed, we weren’t informed about shuttle bus

Staff amazing as always especially the reception. Super helpful and friendly.Always loungers available around the pool even at 11am, not queues like other hotels.

Food could be a little bit more varied but enough choice most eveningsBeach club nice but would be great if they added a few slides besides the ring tabogon.My child was 10 this trip so was too young to go in the zone, maybe extend hours so 10-12 year olds could go in earlier.

Food wasn’t bad had many choices pool was lovely air corn in room was lovely

When went to pool hammocks where taken with towels but nobody on themHad to pay a euro for clean towels Lack of information on activitiesBeds hard was like sleeping on bricksShowers broken reported but nobody came to fix them

Kids entertainment great. Pools lovely.

Food selection. Needs more variety. Entertainment for adults wasn't great

Fabulous for kids.the splash park is unbeatable. I also love the Astro turfed pool area being non slip.

The buffet being the only restaurant option. Snack bar was burgers, hot dogs and nuggets so nothing for my veggie toddler other than salad.

Staff were exceptional and great facilities.Shuttle service and waterpark were outstanding.

Food was average but fine for a few days, not very hot from counter just cool especially breakfast.Room I had booked was specifically to have PlayStation. Image on hotel was with fortnite which was reason for booking here. The room we got only had PlayStation 3 which didn't support fortnite

Amazing hotel especially for children probably one of the best I’ve ever been too, so many activities and children focused areas, multiple pools and the beach club would definitely return

Beds were ridiculously uncomfortable like actual hard solid mattress but that’s my only complaint the hotel itself is amazing

Loved the decor and the spa as was warm.

The kids disco was for very little ones but there was other entertainment.The pool tables kept breaking

The staff are fabulous with no exception super friendly and accommodating the pools are amazing everything about the hotel is great value it’s lovely bright and feels special my kids loved every minute the rooms are clean and the balcony is amazing- thank you so much for having us .

The beds are very hard but that was rectified very quickly If you have a kitchen and plan to cook it’s extremely poorly equipped no pans kettle toaster or even cutlery!Please don’t throw the food away, in this day and age it’s so wasteful give it to your wonderful staff they work so hard

Second room was remarkably better than the first given.Most staff friendly.

Food was disgusting, cold and the same each day. Room was meant to be High Tec, nothing worked sockets literally hanging out of the wall.

The staff was very nice and helpfulVery clean.

Unfortunately with the weather being very bad. We were limited with activities. There was an indoor pool which we enjoyed unfortunately it was for one occasion only. Then it cost €65 for the family per hour. The food choice was very limited and there was very little interaction between guests and the chefs…also the entertainment area needs to be upgraded it’s very dilapidated and needs to be freshened up…

Nice holiday hotel,, excellent and variable breakfast

They don't have close parking, have to go by foot some 5 minutes. a bit disappointing that no TV in bedroom (only on the sitting room)

Huge bed, good location, well equiped

Cost of the indoor swimming pool is too high in my opinion

Big and spacious

Didn’t like the photo’s advertised on hotel were not “ the” hotel but part of the complex ! The reason I booked hotel was plenty to do around pool for kids but that was a hotel at bottom of hill but outdoors facilities closed. ( small print, the last sentence in the last page states closed on 31 October) But as photos showed big indoor pool I thought be ok even if weather bad BUT this was EXTRA CHARGE AT €15 per person FOR 1 HOUR ONLY we were 2 adults and 2 kids 6 & 4 yrs old !!!!!!! We paid once but even indoor pool was too cold to enjoy and kids played in the hot tub. NOTHING AROUND, NO SHOPS BARS OR RESTAURANTS. Had to eat indoors every meal unless at snack bar but not good Hotel shop expensive but too far out to go elsewhere LUCKY ONLY THERE 3 DAYS

Hotel Polynesia is far too big no atmosphere ? food not so good I had booked hotel riwo which is smaller for two people but got moved without consulting me was not happy

Too big cold place not much to do also was told I had to pay for spa I was all inclusive this was in price but they said only at wrio hotel in which I had book

The staff were very friendly, everyone from the gatemen/ women, the transfer drivers, the receptionists, the cleaners, chefs and most especially the waiters. They were all very lovely people. A special shout out to Miriam who attended to us throughout our stay. She was there at breakfast and dinner (which was our package) but she didn't look tired from the long shift and was always smiling. There was no client she couldn't relate with both children and adults; she made guests feel really welcome and comfortable. Likewise others staff members, they made the atmosphere feel calm and relaxing which was what my family and I really needed. A very big THANK YOU to the team.Also, the food was great ?, with slight changes to the menu on all the days we stayed there. I am usually not adventurous with food but on this occasion, I tried foods I will normally not eat and loved them!??The environment was also clean. I can go on and on but overall it was a lovely place to be. My kids didn't wants to leave and would like to visit again.

The only problem I had was the Internet as there was no network in our room. Also, the rooms could use some updating to match the outer court view which looks nice and had a modern feel to it.