Imola Hotel Platán - Adults Only

Loved the thermal baths and pools. And the hotel is beautiful and comfortable! Staff were really helpful and kind.

Decent location

No AC. This hotel does not have AC, despite advertising that it does. They claim it is AC, but in facts it’s water cooled pipes embedded in the walls. You have zero control of any air (fan speed)Proof of no AC vents in photos. I complained and was refused a refund for false advertising, despite checking out and refusing the room, not staying at the property. I booked another hotel with real AC in the area. Luckily my card issuer won a charge back claim for the full amount. Confirming the hotel was wrong to refuse the refund.

The hotel was very nice. The wellness area was lovely. The attached spa park was also great. The walk to the old town square wasn't too bad once we figured it out. Plan to spend a day at the wellness center, very relaxing and it was a treat. The night receptionist was very nice and helpful.

The check in girls were a little snooty. I don't know if they didn't speak good English or just didn't like Americans. They rolled their eyes and spoke under their breath to each other like laughing at us. Did not make us feel welcomed at all. The room was comfortable except the air conditioning was not working right. They said it came thru the walls and did we open the balcony door. Of course we did. Why would we get a balcony room if we didn't want to use it. They did bring us a fan which helped.

Great location, very nice stuff (great yoga classes!)

There was no coffee/tea in the room, which I believe for the cost per night, should be offered.

Location

No AC even though it is advertised. Cockroach ran across pillow. Rock hard bed that is not comfortable.

Polite staff, great breakfast, great wellness facilities. We’ll come again for sure.

We enjoyed our stay to the fullest. Hotel is adult only, beautiful, comfy beds, amazing breakfast, nice wellness area, polite and helpfull stuff. The location is very central in quiet area. Definitely would come back again.

The front desk was very helpful. We borrowed a phone charger from them. Excellent customer service.Food was fantastic.

The bed was a bit hard compared to USA. Other than that it was excellent.

Nice location ,near the city center. We had an upgrade to the room , so was wonderful.

The green area in the garden need a better cleaning.

Location was good. About 10 min walk to town. The hotel includes breakfast and dinner which is nice. chef is very good. Nice selection for a couple of nights.

The property states air conditioning.. it DOES NOT have air conditioning. It has sort of air circulation but not air conditioning. It was hot at night. had to open doors sounds and noises don’t allow for a good night rest. Also, there is a fitness center,a small one at best. The hotel never advised that there was a charge to use it. so when we did, this man comes in and tell us that we need to reserve and pay. What? There was. o one there and it’s a hotel!! The manager Gabriela was rude and had a smirk on her face when telling us that those were “house rules”. are you kidding me??? Rude! No customer service skills whatsoever

The staff is very helpful, nice. Comfortable, right in the center, the wellness area is well equipped and clean, the restaurant is very good as well.

Nice hotel. Clean, comfortable rooms. Very nice wellness area. Friendly stuff and more than good food.

-

The staff at the hotel is very caring and helpful. Everyone is working to make your stay as comfortable as they can (and I do mean everyone, from the receptionists, waitresses, the sommelier, the cooks in the kitchen). And they do it in a heartfelt, sincere, kind way.The wellness had everything we needed (sauna, jacuzzi, hot and cold water pools, solar beach room, hay therapy and salt room). Location is top-notch as the Eger spa is within walking distance and one can simply walk from the hotel directly to the spa.We really enjoyed breakfast (fresh bakery products and a good selection of options) and dinner (modern, well thought-out meals, very tasty I'd even say gourmet :) ).At last but not least, I'd give a shout to the wonderful musician who plays during dinner time, we liked it very much :).

No such thing.

Great food, very nice room, fairly large spa.Extremally friendly restaurant staff. Location not too nice but quiet.Nice pools.

Receptionist not very professional (the way she handled questions regarding the new local law requiring provision of all personal information to the hotel, basically telling us we can go if we dont want to provide all that information to the hotel)Sauna is basically working 2 hours a day (technically opened from 3-6 PM, but they only switch it on at 3PM, so its only hot at 4PM) which is ridiculous.Very expensive compared to what is offered.

On one day the breakfast was excellent. On the other day there was no fresh fruit platter, just apples and oranges. There was less fish.

The hotel guide book in the bedroom said that we could have access to the pools in the Termi. Then we discovered that there was an unmentioned additional charge.As older people we would’ve appreciated help taking the suitcases to the room, Reception just told us to use the lift when I asked for help.Unfortunately, we suspect that the dinner was just heated up not freshly prepared. Why else would one of the menu items not be available two days in a row, the meat was very dry.

Location, food, thermal spa.

Lack of information about events and tours. Staff don't speak English. No drinking watter in spa.

Loved the spacious room, bathroom and wellness area, friendly staff and basically everything else.Hotel is in a quiet neighborhood but within walking distance to the castle, city center and several good restaurants.

Hotel has a good central location, wide variety at breakfast. Nice wellness area, spacious room. Good staff, private onsite parking included.

the room temperature was very high and we could not change it with the thermo control, we kept the window open in February to be able to sleep. Pillows were too soft. other than these the hotel is a great place to stay and relax.

The wellness is well designed and has a plenty of space with good facilities, like 2 indoor pool, jacuzzi, 3 kind of sauna.The breakfast has too many choices to try everything, which is good for multiple days of stay.

We stayed from Thursday to Saturday and we were not satisfied with the placement of our room, on first floor with open corridor to the main hall.On Friday morning around 6:00 they started to clean the main hall with a machine which was very loud. We had to ask the staff twice to stop it because they ignored our first request.On Friday night there were a lot of drunk guests in the hall who made huge noise. We called the reception to do something, but the most of the staff are very young so drunk people just don't respect them.So I would recommend to avoid rooms on the first floor and ask other ones on a higher floor.

It's a perfect place to relax, great facilities, great room, good food, good service