Hipotels Hipocampo Palace & Spa

Food selection is excellent. Everything is clean. The hotel has a great location, about 5 minutes from the beach, however, popular beach locations are about 10-15 minutes away

It is rather a 4-star hotel than a 5-star one. The air conditioner was locked/broken, making it hard to sleep in the room. The hotel needs a major renovation. There is not a lot of additional value for a 5-star hotel.

The hotel is so nice and quiet. Swimming pool is always empty , spotlessly clean and just really good.

The staff was very friendly, always with a smile on the face. The food was extraordinary delicious and lovely decorated. Good entertainment in the evening (e. g. Musicians, Flamenco Dancers,..)

The steam bath was completely out of order and the hot sauna was cold (not turned on) on a rainy day at 10.30 a. m. and not all hot seats were working

Wonderful breakfast and dinner.Staff are courteous and helpful.The whole place is spotless.

Children were playing in the spa pool. Despite spa policy clearly states that nudity is prohibited, many guests still use the sauna nude. Steam room has been out of order for the entire duration of our stay; according to previous comments, it seems to have been out of order for months...Gym can be a bit bigger and have more equipment. The spin bike in the small gym needs to be replaced.

Breakfast and Dinner.

I consistently found dirty plates at the buffets, and the room service was merely average. The floor was not always cleaned, and we noticed dirt every day. The bathroom certainly needs an upgrade, as it does not meet the standards of a five-star facility. Additionally, for the first two days of our stay, the hot water was unreliable, and the water pressure was inadequate. By the way we stayed there for 6 nights.

Beautifull pool place,Food is amazing

A little bit far away fro centrer, but cozy

The FOOD!! We were pleasantly surprised by the quality and variety of the food, which turned out to be one of the best gastronomic experiences we've had at a half-board hotel. The staff were consistently helpful, with a special mention to Maria at the reception for her exceptional service. The dinner service was outstanding, and all areas of the hotel were impeccably maintained and clean.The evening entertainment program was delightful, and the gala dinner on Fridays was a highlight. Traveling with our 3-year-old, we found the hotel to be very child-friendly, which made our stay even more enjoyable. Additionally, there was ample free parking available on the street.

While the outdoor swimming pool was a bit cold in mid-October and might be more enjoyable if heated, it didn't detract from our overall experience. Some areas of the hotel, such as the indoor swimming pool, were slightly outdated, and there were minor issues like chipped furniture corners. However, these did not spoil our holiday, as the hotel was very well managed and addressed any concerns promptly.

Enjoyable stay at this hotel. Stayed here for first time based on previous stays with Hipotel on Spanish mainland and wasn't disappointed - nice place to stay. Comfortable room, excellent breakfast, very pleasant and efficient staff, very good pools and shady garden areas to relax in. Easy 5 mins walk to beach area.Hotel was main reason we ventured across to Cala Millor!

Nothing to complain about really.(For info and not really evident from description/info - the outdoor pool is located in a pleasant garden area on the opposite side of the road from the main hotel block and accessible via an interconnecting tunnel and our balcony faced this road. Not really an issue in any way but was bit of a surprise.)

Suite size was good apart from that everything was terrible.

Staff service was the worst, rude and not service orientated at all including the Hotel Manager, she need service training. Food was catered for certain audience. Naked people in the spa facilities, not what you expect from current society especially with kids around, it is worrying. Mosquitoes everywhere. Charging for coffee capsules after consuming 3 in total for the entire stay, this is the worst I have experienced after paying for a suite for a week stay is below greedy, not to mention that you cant exchange your pool towels for 24 hours and only possible for 1 hour each day from 3-4, why would you make so many restrictions. It is run on cost saving, shoe strings style. Orange juice is cheap and nasty squash, not fresh, coffee again nasty from a machine not freshly made. To save cost they didn't even heat up the indoor pool which was freezing and the so called old, outdated pool bubble makers either switched off or not working, no sign so can't tell the reason.The Hotel is not located directly on the beach. The nearest beach is not great. Avoid, at all cost!!!

Food was excellent, especially with the cooking stations.Having a pillow menu aided better sleep.Staff very attentive.

Lack of cups/glasses during mealtimes

The breakfast was excellent and the gala dinner outstanding! We could not fault the food at all. The staff were all friendly and happy to help

I think a 5 star hotel should bring tea and coffee to your table, it should not be self service from a machine

Pool was huge, great breakfast - so many options

1hour from airport not 30mins as booking.com said

Food and staff are excellent.

Hotel needs to spend some serious money on updating the hotel rooms. They feel and look very 1980s.

good breakfast and diner, good pool with nice bar nearby, big rooms with all necessary, all toiletries high quality by Rituals products, very friendly staff, big territory with green grass and pines where you can chill and listen the birds, hotel has a several buildings and all of them looks like a palace :) good public sandy beach ~500 m from the hotel

Not many but:1. please renew water and Nestle coffee capsule every day2. glass door in the bath is a very uncomfortable, I guess will be better to simply remove it3. no good restaurants around the hotel (we was searching in radius 2 km), so better options to take half-board

Amazing food. Friendly, polite, helpful and classy staff!

Dinner was only until 21:30 already in the last week of august.

Location, facilities, friendly efficient staff

Very good breakfast, entertaining evening shows.

Dinner Buffet was not to my liking given the rather high price. You could eat better in about any of the local restaurants while still saving money. Beds decently comfy, did not enjoy the pillows however. Expect better from a 5 Star hotel.

Really nice hotel, we had a suite, very big and confortable

Some of the furniture is old. Services are not quite 5 star- you can only change beach towels from 16.30 to 17.30, which is really inconvenient. When i asked at the reception to change, they were were quite rude and unhelpful. Also, they do not provide coffee pods after the first day. When you pay 5keur for a hotel, it is annoying that then you are charged again a few euros for coffee pods…

The gym is a plus.The room is quite big, with good AC and partly modern.

Some parts is old fashioned and could be renovated to give the complete modern aethtetics.

Great location, very close to the beach, lots of tennis courts and very good food

N/A - everything was great