VAYA Nauders

Really nice hotel with amazing staff! Bed was REALLY soft, we couldn't get a proper sleep, just cannot sleep well on very soft mattresses... Hotel had a lovely breakfast included in the price. Staff was very friendly and accommodating. It is worth to say that often these days service isn't friendly across many hotels. VAYA NAUDERS has some of the most friendliest people working at a reception and the restaurant! Thank you!

Beds were REALLY soft. We had not slept that well, but that's more an exception than a normalcy.

very good rooms , clean . good view , the pool very good

Rooms are spacious, very warm and cozy, the bed is super comfy and has everything you need for the relaxed time.

The water stream in shower could have been stronger.The waitress at the restaurant was on the edge of being rude. The waiting times between meals were very long, in 5 evenings we had we just could not stay any longer than an hour and a half to get to the final course of the desert. No matter when you come down for the dinner the waitress is too busy to serve many tables and we found ourselves waiting for more than 40 minutes for every course. When I politely asked her why does it take to bring us the main dish she said that they have 200 guests to serve. With all the respect that is not my problem as a guest paying > 200 euro for a night - either more staff should be considered when the hotel is fully booked or they should allow guests more choices with self service rather than couple of salads and soups. One morning there was no fork for me - the table was served with plates and cutlery for 2 persons but my set was missing a fork. When I asked the same waitress to bring the fork for me - she answered that she put full set for two people yesterday evening. What was I supposed to do with this information? I clearly showed her that I do not have fork. Why are you arguing with me? Why are you so nervous to bring this fork? Other than that I’d say we had a good experience.

Bad

The staff is unpolite si unorganized. They were not attentive with our needs.

Great facilities, beautiful room, solid breakfast, good location, very nice spa (pool & saunas); therefore overall high number. However...

What didn´t work was lack of (any) service or going above & beyond. Feels like owners decided to invest money in fancy vases and decoration but forgot to hire more staff or read what hospitality is about/ how magical moments are created. Cleaning - barely any; any extra ask we had was mostly answered "not possible" (book a dinner, prolong parking..). It all felt very direct and Dutch(?).One exception - I´d like to thank to one waitress that helped us get some basic food from restaurant, after our late arrival - very appreciated! (unfortunately we didn´t ask her name).No hard feelings:) but having paid cca 440 CHF/ night I expected similar level of hospitality that you can get in such range (NH, Westin/Marriott, Shangri-la, Hyatt, Virgin...)

Spa, bed, restaurant

Hotel is very new and clean, pool and location i liked the most + the room size was very big and nice room

The reception stuff didnt explain anything about the hotel and the facility , we asked about the breakfast they didnt inform us about the timing .. they were not friendly at all maybe cuz they dont speak english or idk / any way it was good experience and nice place

Nauders is a lovely place to reach the mountains.VAYA was recently renovated so everything looks new and I’ve really enjoyed the untreated wood used for the interior design.We stayed in a huge room on the first floor very well organised for space and storage, with access on a terrace with sun-beds shared with few other rooms and view on the castle. Comfortable bed.The food both at dinner and breakfast was good and available throughout the eating time window with good variety day after day.The wellness area is divided in textile and in naked section for everyone’s comfort.

It’s nearly impossible to park the car for free outside of the paying areas reserved by the various hotels, very little public parking is available in town.It’s a chain, I’ve missed the warmth of family owners at reception, though everyone was professional. I’ve missed also the “daily newspaper” by the hotel with weather, stories and events for the day. The last thing I’ve missed is food (milk, butter, mushrooms,…) sourced locally.The free Nauders summer card you get with the stay is practically useless and need to pay to upgrade it, other areas in Tirol provide activities and cable cars access with it not mainly discounts as this one.The relax area right next to the main pool can get noisy and not silent when kids are in the pool.

Great locationFriendly staffGreat view pool

People who park their petrol cars on spots for BEVbreakfast was a bit on the disappointing side

Big room, nice balcony view. Great selection of salads buffet for dinner.

Tiny bathroom if compared with the size of the room. Signs for the spa and pool area are very confusing, they are at ground floor and an extra area at UG but the sign at the stairs says that they are on first floor, and ground floor has only reception on the sign. Pool is freezing cold and doesn’t feel like it’s heated. SPA area smells horrible, like new furniture and paint, one can only lay outside otherwise you get headaches from the smell. Also the entrance of the spa and pool have to use room card to go inside, only one door is working and there are several of them, so good luck. Dinner is nicely presented but unfortunately the taste seems not compatible with the presentation. The next day there was debris flow and the road was completely blocked after Pfunds due to the flood and stones on the road. We found out about this from the bus driver, and thank goodness we decided to take the bus to travel around on that day. I would expect that the hotel should put out information like this for the tourists in the area.

The SPA facilities are very good, the rooms are recently renovated and the location is super good,

The hotel was still under renovation and some areas were closed or dirty, many workers inside and outside the hotel, you can see the attached pictures.The room noise insulation is not so good, we could hear the people talking above .The parking is very limited, but they have a bigger parking 800m away and they offer transfer to reach it, but we managed to park the motorcycles in front of the hotel on the side of the road by the fence, and they charged us a small amount though even though we haven’t used a proper parking slot.The breakfast could have been better, we’ve stayed in many other hotels on our trip and this breakfast was on of the most basic ones.

Very friendly professional staffRoom size good with balconies

Ski boot room not big enoughCar parking was tight with access and egress

Very friendly staff, good food, clean

Staff at dinner was always a bit stressed. Even with all radiators turned off it was incredibly warm in our room.

Lovely hotel and in an excellent location. Very nice choice for breakfast. Secure parking for my motorbike, staff very helpful - would love to go back

Good location only a few minutes walk to the centre. Very good breakfast with wide choice of food to suit all tastes.Well appointed rooms with all facilities.

Unfortunately due to staff shortages we were unable to have an evening meal there but the reception staff directed us to an excellent restaurant just a few minutes walk away.

Spacious room and balcony, quiet location, good breakfast with good choice of food.

Parking options could have been better.

Awesome room and meals. Great location and friendly staff

The facilities were really good and the location was great

Actually everything was good. The only thing that we could think of would be to offer snacks at the bar. Especially coming back from skiing and waiting for dinner, it would be nice to have something in between.

Everything apart from the rooms were too hot at night time.

Could be closer to the mountain

The pool was 1.3m deep so a bit bigger the children can swim around without worry.