Hotel Plattenhof

Location was ok but definitely not ski-in and ski-out as advertised. The Saunalandschaft wasn't bad but old and had no attendant or natural light.

Hospitality was just ok (no personal touch), service was just ok, rooms are in dire need of renovation especially the bathrooms. Breakfast quality not great, eggs are hard and cold, food lukewarm, Semmel quality poor, etc. The furniture in the suites are completely un-charming and old and the room separation weird. In addition there was a black lab roaming around off leash at all times of the day.

We experienced an exceptional stay at Hotel Plattenhof. Particularly the staff, who were exceptionally friendly, polite, and forthcoming. Their warm and accommodating demeanor created a familiar and welcoming feeling throughout our stay. It was clear that they went above and beyond to ensure guests felt comfortable and well cared for, which made a lasting impression. The food was another highlight, offering excellent quality. Dining was a true pleasure at Hotel Plattenhof. Firstly due to quality and secondly due to the exceptionally attentive service. The atmosphere of the property was equally noteworthy, blending comfort and charm in a way that made it feel like a home away from home. Altogether, the combination of friendly staff, great food, and inviting ambiance created a wonderful experience we cannot recommend the hotel more and will be sure to book another stay.

Location is very good, short walk to a drag lift or ski shuttle bus stops right outside the hotel

The breakfast variety was great. The hotel was super flexible with the check-out time, given that nobody was checking into our room after we left. The room was spacious, and the bathroom had an excellent bathtub.

The hotel is starting to show its age. Also, the staff is super friendly, but they drop the bar regarding execution. I booked half board, and when we went down for dinner, the waiter argued with saying that we didn't book half board. I had to go to the front desk to argue with them and show them my booking so they would tell the waiter to serve us dinner. Also, when i checked out, I saw and extra 95 euro charge on my bill. It was a guest check from another room that was added to my account. I had to argue with them so they would take it off my tab.

Quiet Ski-in location in Lech. Beautiful Panorama, great food and great staff.

Service was great. Everything was clean and the staff was very friendly and accommodating.

I think in general the food could have been a bit better, also a kettle or coffee machine in the room would have gone a long way.

Rooms were modern cleanBreakfast was good however the kitchen for omelettes and ordered food opens at 8am and breakfast 7.30 which wasn’t ideal sometimes.Food was excellentWe really enjoyed the evening meals The mini bar which was complimentary was a lovely touch thank you

Lovely hotel with great staff in all departments. We will be back!

Nothing. A short walk down into town, so not right in the centre, but this is not a problem. There is a bus if you want, but it's only 5 minutes anyway.

Location wasn’t bad.

Be careful with this hotel if you book a junior suite. We went with friends who also booked a junior suite. Their room contained a very large bed, large bathroom, large shower and bathtub. For the same price we got a tiny bathroom with no shower. It had a small bath with a make shift hose as the shower. If you are tall you will hit your head off the ceiling, as it angles over the bath. The bed was two single beds and the decor was really dated. Really really disappointing. When I mentioned it to the receptionist, they spoke to the lady manager who didn’t even approach me to address it herself. Really poor management and customer service.

De service

Douche in bad was beetje krap en laag.

nice location. good layout. good facilities. lovely staff. spa was very comprehensive. bar staff fantastic as was our evening dinner waiter. courteous and fun.

beds too hard. bathroom lighting in our one was really too poor. pillows too soft and no other options.

The location is perfect in the sunny side of the picturesque village, the free ski shuttle bus stops at the hotel door and you could ski back . The staff is amazing starting with Martin and his team at the front desk, the people in the restaurant and the bar. The rooms are comfortable and clean, the common areas inside and outside are cosy and the overall ambiance very welcoming.The breakfast was very delicious.

The storage room/ boot room was occasionally crowded during “ peak “ time.

Good location, skibus next to door. Good Food, great lunch included :)

This is a superb place full of great people. The hotel is the epitome of wonderfully understated but superb hospitality. Pleasingly, from the moment you enter the hotel lobby, you can expect to be treated like a valued friend. As an indication of the high level of service that we experienced, the welcome drink was personally prepared by the hotel’s urbane and witty manager Othmar. His team is first rate, with every player on the team being unfailingly and sincerely pleasant and obliging. It should be noted that the food is superbly presented and excellent as well. Thank you for sharing your hospitality with us.

Perhaps a little more lighting in the room.

v comfortable and quiet - great spa and pool

Excellent hotel with very friendly staff and great facilities. Guest comfort and satisfaction is clearly at a high priority for this hotel and they do everything to make your experience as good as possible. Great location for skiing with a wide variety of breakfast / dinner options. Lukas, Ondrej, Dominika (our waiters) as well as the General Manager Othmar truly made our stay exceptional. Thank you and we will be back!

It would have been good to have a more frequent ski shuttle service especially in the high season.

Service and staff in the restaurant and bar ist great. Food especially for dinner is great. Breakfast needs some enhance. Limited offering there.The wellness area is still good, but compared to newer hotels you can see the age.The offerings and location of the wellness area is limited in the sub level.Never the less it is well maintained and absolut clean and a good place to relax after skiing.

Nothing we didn't like.

We had the suite for three persons. We had a lot of space at the room and it was well cleaned at a daily basis. The spa facility was great. Great buffet in the morning and nice refreshments at "lunch". The 6 course diner was also great.

Maybe they can have beter facilities for the skiing shows to dry. Maybe they can forser a shoe-heating/ drying system instead of a shelf in a warm room.

clean spacious room - fabulous staff

nothing really

Hotel was excellent. We were delayed on arrival not arriving until 10pm and the he staff arranged to serve us food in the bar which was very welcome. Food was generally of a very high standard and the rooms were quiet and comfortable. The staff seemed committed to provide the best service possible

Nothing. I can't find fault with the hotel