COOP Hotel Sofia

The service was great stuff were very helpful

The breakfast doesn't meet the four stars standard, the shower water easily go out to the floor in overall it was good just they need to take care about some details as a four stars hotel

Breakfast was excellent. Location was good- one bus stop from Nievsky Cathedral or 10 min. walk.

I was cut by the shower handle and there was no one to change the handle because there is no maintenance person on Sunday. They changed our room and the TV didn't work.

Perfect location, clean, friendly staff

Nothing I can tell

The location was really good. Just a short walk and we were at Alexander Nevsky Cathedral. The bedroom was really spacious so there was lots of room to lay two suitcases flat open and still move around easily.The bed was comfortable and the shower powerful. The hotel was also really quiet. The staff were friendly and helpful (especially with my gluten free breakfast needs).

The bracket that holds the shower head to the wall was a little broken which meant we had to bend down but otherwise nothing!

The property was close to city center and within walking distance of May sights. The rooms were clean and seemed recently refurnished.

The bed was really uncomfortable and left me feeling unrested. I woke several times trying to get comfortable.

Beautiful hotel, high level , clean and rooms are very comfortable , wonderful location and staff

Breakfast could be better- very few options

Great location. Spacious room, incredibly clean bathroom, excellent metress. Very good parking garage.

This hotel deserves much better breakfast. The breakfast they serve is discent but not excellent as the room and facilities are. We arrived 30 min before breakfast ends and whatever was spent was not refilled, which was strange.

very friendly staff, central location from where you can easily reach most of the sights

The breakfast was poor and at 9:45 there was nothing left on the buffet although the breakfast was until 10.00

Swanky hotel. Pleasant staff.

Toilet required multiple flushing for any solids and should have its flushing pressure adjusted. Handheld showerhead leaked profusely and needs to be periodically inspected and replaced as needed. Bathroom fan often made a clanking sound.The lighting in the room was way too dim because of inappropriately-opaque shades being placed over the lights.Every time I wanted to enter the parking garage, I had to park somewhere else first and then walk to reception to get the gate opened. To leave the parking garage, I either had to get out of the car and press a strange button near the wall or have reception open the gate for me. They should have a license plate reader lift the gate for cars registered with the hotel that are waiting to enter the garage, and they should have a motion sensor inside the garage that opens the gate for cars trying to exit.It was not always abundantly clear where in the garage I was allowed to park. I should not sometimes be given a series of allowed locations and at other times be told I can park anywhere at a particular level. Just make the whole garage first-come-first-serve.I can understand the elevator requiring the hotel room key card for going up above the lobby, but I also had to use my hotel room key card to go DOWN to the lobby. That makes no sense and is dangerous in case of an emergency.The English name for the hotel is stupid. A "coop" is "an enclosure, cage, or pen, usually with bars or wires, in which fowls or other small animals are confined for fattening, transportation, etc." In addition, they can't seem to figure out whether they want to call themselves "COOP Hotel" or "Hotel COOP."I don't really see this place staying in business too long.

In downtown

I got infected from bathtub so it was not clean

Good choice for breakfast.Big room, good bed, quite and dark

Lady on the reception could speak better english.

The hotel room is spacious and comfortable. The location is very centralit offers good value for money."

There is not enough parking space, so if you can’t find a spot, you have to park around the hotel. Parking is paid on all streets, and if you don’t have a Bulgarian number, it can be a problem. The breakfast is not very rich

Rooms were clean and new. The breakfast was simple. We had parking available.

The sink in the bathroom was clogged.

Location. Big room. Huge bed. Very quiet and in city center.

That parking is indeed available - but for 12 eur a day. And you need to ensure you request and book it in advance, as they might not have available.

The breakfast was good and the room was clean and spacious.

I had to go to the reception twice to enter the parking and check in before I could access it.

Nice location. Perfect accommodations, nice and clean rooms. Nice breakfast.Nothing to complain about.

Great room, tasty breakfast and very good location!

Big rooms, nice breakfast

Needs updating

I had to make changes to the reservation date. They were very helpful. A hotel focused on customer satisfaction. There were traditional flavors for breakfast. I was pleased with that.

A room on the street side may be suitable for those who start the day early.

The hotel facilities and location are good.

There was bed bugs in my room and had to switch rooms at 3am, which was rather unconvenient.