Metropolitan Hotel Sofia, a member of Radisson Individuals

Clean, good and reliable service, prolixity to Sofia airport.

Location, high standard of the rooms

Bugged AC, Bar without bartender

Breakfast is great! Hotel staff is excellent. Rooms are comfortable. Airport pick up is excellent.

The location , the nice employees! The hotel has different vibe than the other hotels around !

First our room was on a construction site , we were missing a few items in the rooms sunk a regenerator ! It was really hot in the room we had open the window we could lower the temperature ! Also the shuttle service has gotten kind of ridiculous ! Just include it in the room price don’t tell me you gonna charge me 20 euros - ~40leva for a trip to the airport for two people I’ve always tipped the drivers when I was using the shuttle not I won’t use it at all since the taxi is 10 times cheaper ! The taxi charges 10-12leva or abt 8-9 euros !!! Just include it in the room cost and don’t give me the bitter taste !but I guess it’s a Bulgarian thing they do the same with the to go boxes they charge you for to go box which should be include so you don’t have be told that it’s kind of a special request that costs you extra !

Fantastic location, great staff, really quality food and beverage.

When I travel to Bulgaria (3-4 times a year), this is always my hotel of choice. The location is ideal for easy access to the airport, made even more convenient by the complimentary airport shuttle service. As a Radisson Awards member, I truly appreciate the recognition at reception, regular upgrades, and the sweet treat waiting in my room each time. This visit, I was also pleasantly surprised by the newly renovated room - it looked much brighter and cosier than before. Well done to the team for raising the standard!

Parking IssueThere was no available parking space due to an event. The receptionist suggested I park my car anywhere and assured me they would move it after the event ended. However, as I was parking near the main entrance, her colleague approached me and started complaining about why I was parking there. I was then told to move my car because, supposedly, I was “taking up too much space.” In reality, the spot was large enough, but it seemed it was designated for only two cars.Bathroom EssentialsThe bathroom lacked basic amenities. The only item provided was a bath cap—no cotton pads or other essentials you’d typically expect to find.Cold Parquet FloorThe room had a parquet floor, which was cold to walk on, but there were no flip-flops provided. When I checked in, I noticed other guests coming to the reception to request them. It seems you have to specifically ask for flip-flops, which isn’t ideal.No Complimentary WaterThere was no water provided in the room. Instead, there were empty bottles and a note instructing me to go to the hallway to fill them up. For €178 per night, I find this completely ridiculous.No BathrobeNo bathrobe was provided.No Night Lights in the BathroomThere were no night lights in the bathroom. You either have to turn on the main light or stumble around in the dark during the night.A breakfast was good ?

Breakfast was ok and the stuff very nice and helpfull.

The room was absolutely freezing. Even though it snowed a day before our arival, the hotel didn't preheated our room because, as they said, the heating system depends on the public heating system, which wan't turned on because it was to early.I went to the reception and said to the receptionist that the room is so cold that I can't even undress my baby to change her. He responded that the heat doesn't work and some other rooms are even colder. They gave us an electric heater sooo very old and so noisy that it scared the baby! ?The fridge in our room also didn't work, and they replaced it with another one.The room looks WAY better in the photos than in reality. Our stay didn't worth 100+ euros. It's a nice hotel with wonderful stuff, but definetely not 100+ euros nice. If you choose this hotel, expect 3 star facilities.

A wonderful city hotel! The rooms are brand new, beautifully designed, and exceptionally clean. The atmosphere feels warm and cozy. The staff were friendly and welcoming, and the airport transfer was quick and convenient. The breakfast was fresh and delicious – a perfect start to the day!

My stay at the Metropolitan Hotel Sofia, a member of Radisson Individuals, was truly exceptional. The newly renovated rooms are modern, spacious, and impeccably clean, offering both comfort and style. The staff were professional, attentive, and always willing to assist.The breakfast selection was excellent, featuring a wide variety of fresh and high-quality options.I highly recommend the Metropolitan Hotel Sofia for its outstanding service, elegant atmosphere, and excellent facilities.

Clean

I travel frequently for business, and I booked this hotel for a weekend work trip. One of the main reasons I chose this hotel over others was the sauna. A 30-minute sauna session is part of my routine to relieve stress, and I was really looking forward to it.However, I was surprised to find out that the sauna was closed during the weekend. The hotel informed me that it’s only open on weekdays, which was very disappointing and not clearly mentioned during the booking process.If you’re considering this hotel for its wellness facilities, make sure to check the availability in advance. Otherwise, the stay was fine, but the lack of access to the sauna affected my overall experience.

The hotel is really nice, rooms are wonderful, very good internet connection, staff was really nice.

The cook seems either overwhelmed or short-staffed. One day my order, which should have taken 25–30 minutes, was delivered almost an hour late. The next day, he prepared something different from what I had ordered: same main ingredient, different dish though. The food was delicious on both occasions anyway so nothing to complain about.

Very clean. The receptionists speak English. There is a great shopping center very close. There is a water cooler on the floor. There is a balcony for smokers on the floor. Everything is new and everything is tastefully decorated. Great bathroom with a bathtub. Close to the airport.

There is no mini bar/fridge in the room. The air conditioning is not adjustable. Everything is very basic. Far from the center

WiFi is stable. Close to airport.Room have a bath tubRoom service is delicious

Customer service is not very on point but could be cultural issue. Breakfast is not warm, cold scrambled eggs are terrible.

Geberally the hotel is well maintained. We didn't stay longer. And it has shuttle bus to airport.

Super nice room, big and clean.The most disturbing thing was having a room against the highway, it was too loud from all the cars and traffic.

convenient location, parking, breakfast was delicious, shower gel had a pleasant aroma

for me the pillow was big and uncomfortable. I would like to have the option to change it to a smaller one

Everything was perfect, we had a nice dinner at the lobby bar the food was great and the breakfast had everything you want. Very close to the airport. The staff were very nice and friendly I definitely recommend this hotel.

Central location , very helpful understanding staff , clean and modern hotel

Nice hotel, big rooms, very close to the mall and the airport

No fridge in the room, couldn't open the safe in the room