City Hotel Merano

Central location, friendly and accommodating staff

It's really worth taking this nice experience with City Hotel Merano. Kindness staff, super clean rooms, comfortable beds, and modern decorated with great privates underground parking. Also, we like the delicious breakfast.

The staff taking care of the breakfast was very friendly and provided a wonderful service. Same, very nice staff at the Bar and Reception. The Suite was big and very clean, confy bed.

Its nice clean and comfortable. The breakfast was not with too many options but thats nice and had good quality of food.

I had an issue with the staff for the very first time among all my stays and travels. I had to leave very early because of my long way and not to miss my flight and as i would have to drive 4 hours non stop and very early in the morning to catch my flight I left the room to have breakfast and wanted to enter the breakfast area at 06.20am. The breakfast starts at 6.30am and I was aware of that but I thought i can already start drinking somethings and try to quicken it. The people were shocked and did not like that I was 10 minutes early. There was an old man in the reception which was not very nice and a lady who was arranging the breakfast. And the breakfast was all ready they just did not like i was 10 mins early, yes i do understand and respect their hours even if its 10minutes but I somehow expected some empathy understanding and kindness because I had a reason. They did not try to communicate and was talking about me in Italian angrily thinking that I dont understand them but I did!!It was very uncomfortable feeling and the lady came to me only at 06.30 at the right time and I tried to explain why i was early and did not require them something extra just wanted to have my plate and whatever is ready. She was very rude and did not even ask to me if I want something on the menu. But the other Italian couple she asked and served. This is not the right way to treat a customer for 10 minutes!!! This is the first time I felt uncomfortable and unwanted in any hotel I have ever been.

I would especially like to mention the helpfulness of the staff at reception and in the restaurant at breakfast. The rooms are kept in excellent condition. Convenient covered car park, you can charge your car at no extra charge.

Breakfast what ok, room was very comfortable and size was excellent. Location was ok very near to the center.

Breakfast

Lovely fresh selection with homemade and locally sourced products.

Room temperature was a little high for me.

Location and spa

The rooms were too hot

Friendly staff, location, good breakfast, good sized clean room. Free underground parking.Aldi right next door.

Found it strange that there was a tv in the bedroom, but not in the lounge area. Surely it would be more practical the other way around?Bathroom had an objectionable smell until we deduced it was the bidet causing the odour. We don't utilise bidets, so it seems they will smell if not used. After pouring water into it, the unpleasant smell disappeared.

Location is good, not too far from the central train station. The staff was efficient and friendly. The room itself was more than I needed for one night. There was a little kitchen and plenty of space for a small family. The room was comfortable and had everything I needed.

The hotel was having some trouble with the air conditioning system. At first the room was a little warm and the front desk was able to adjust it. Then it was a little too cold.

Convenient location, friendly and helpful staff, clean, modern facilities.

From the very start, the hotel reception staff was very responsive and polite from the moment I walked in the front door. Very helpful and a pleasure to talk with. The bar staff were very pleasant and helpful.

My only complaint which really is my own fault, I would have liked to be on a lower floor since we were traveling with are dogs, they don’t like the elevator so much

Rooms had good sized living room/kitchen so it felt like you weren't at a hotel. Close location to center of town. Very nice staff. Good spa center and relax center with nice teas.

Jacuzzi wasnt hot enough. Sauna no bathing suit allowed.

Clean, good location, big parking

Helpful engaging staff, good breakfast in a pleasant garden area

Clean, comfortable, very professional staff.Spacious room and nice breakfast

Great hotel. Everything clean, tidy. Nice service. Very good location of the hotel. Own underground parking. Great breakfast. I recommend.

Everything was alright. We didn't find anything wrong.

Very helpful staff and nice rooms, parking and staff. We’d definitely stay there again.

nice hotel, welcoming staff, great car parking, welcome drink was appreciated. wish we had stayed longer and taken advantage of the range of facilities.

we specifically booked this hotel due to availability of air con. Surprise was that temperature control was not delegate to guests and we had to ask reception for a specific temperature reduction. Bit strange we couldn’t adjust temperature, appreciate environmental and cost issues, but, paid significantly more than non air con alternatives and really didn’t appreciate the lack of self determination on room temperature.

I highly recommend this hotel for a fantastic experience. The breakfast here is absolutely delicious, and what sets it apart is the unique free à la carte menu, which I haven't seen offered at any other hotel before. The location is excellent - it's very central yet surprisingly quiet, with the city center just a short walk away. The added bonus of a free parking garage is a big plus. The rooms are clean and equipped with everything you need for a comfortable stay. Moreover, the front desk team is incredibly friendly and always ready to assist you. Overall, it's an outstanding choice for a memorable stay.

While my overall experience at the hotel was positive, I would like to provide some constructive feedback regarding the room. One aspect that could be improved is the thickness of the curtains. They were quite thin and see-through, which compromised the privacy in the room. Additionally, the absence of blinds made it challenging to block out unwanted external light and further maintain privacy. Although the room was on the first floor and facing a quiet street, the presence of nearby buildings across made it slightly unsettling, as it felt as though people could potentially look into the room. Enhancing the privacy measures in the rooms, such as installing thicker curtains or providing blinds, would greatly contribute to the overall comfort and peace of mind for guests.